Chan Lee Wah
Kuantan, Pahang
Summary
Results-driven banking professional with expertise in commercial and SME banking leadership and sales performance management. Proven ability to drive business growth through strategic planning and effective delegation while ensuring operational compliance. Experienced in performance monitoring and implementing improvement strategies to enhance customer satisfaction. Achieved consecutive five-year recognition on banca incentive trip to European country with the team.
Overview
11
11
years of professional experience
Work History
Team Leader, Commercial Banking
Hong Leong Bank
Kuantan, Pahang
01.2016 - 12.2020
- Planned team workloads and strategically delegated tasks to optimise job fulfilment and meet objectives.
- Led team meetings to delegate tasks, assign workloads and communicate changing priorities.
- Monitored team performance, identifying opportunities for enhancement and implementing strategies for improvement.
- Cultivated supportive, positive working environment, fostering strong employee relationships and collaboration.
- Monitored operations to ensure teams followed relevant procedures and worked towards the budget.
- Resolved complex customer enquiries, disputes and complaints.
SME Centre Head
Hong Leong Bank
Kuantan, Pahang
04.2015 - 01.2016
- Develop business potential by planning and implementing tactical sales & marketing strategies, setting team goals and direction in order to achieve targets.
- Manage sales performance and closely track and monitor each RM’s performance to achieve their individual sales targets.
- Led RMs to achieve targets and KRAs through effective management and support.
- Coached and trained CBM to enhance staff competencies and performance.
- Joint sales call with RMs to provide support and on-the-job training.
- Developed potential business relationships while maintaining rapport with customers, prospects, and business partners.
SME Segment Manager
CIMB Bank Berhad
Kuantan, Pahang
01.2014 - 03.2015
- Managed regional growth in loans and deposits for SME sector.
- Assisted RMs with sales tasks, contributing to acquisition of new customers.
- Facilitated customer interactions and coordinated with internal teams to strengthen service delivery.
- Monitored staff performance, implementing improvement plans to enhance team effectiveness.
SME Relationship Manager
CIMB Bank Berhad
01.2012 - 12.2013
- Processed mortgage and working capital loans, facilitating funding for clients
- Engaged with customers and internal staff to resolve inquiries and enhance service delivery
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Sales Coordinator
Vistana Hotel Kuantan
06.2010 - 12.2011
- - Assisted sales executive with paperwork to ensure timely processing of sales orders
- - Supported sales executive in guest relations for functions, fostering positive interactions
- - Coordinated event logistics, enhancing attendee experience and engagement
Business Centre Manager, Commercial Banking
Hong Leong Bank Berhad
Kuantan, Pahang
01.2021 - Present
- Assume full Profit & Loss (P&L) responsibility for the Business Centre, ensuring achievement of revenue, profitability, and growth targets.
- Develop and execute business strategies to increase lending, deposits, fee income, and overall centre profitability.
- Manage a portfolio of SME and Commercial Banking clients, providing financing and cash management solutions.
- Lead customer acquisition initiatives and deepen relationships with existing clients.
- Monitor key financial metrics including net interest income, fee-based income, operating expenses, and return on assets.
- Oversee credit underwriting and portfolio risk management to maintain healthy asset quality.
- Drive cross-selling of trade finance, treasury, cash management, and wealth products.
- Manage workforce planning, budgeting, productivity, and operational efficiency of the Business Centre.
- Ensure compliance with regulatory requirements, internal policies, and audit standards.
- Lead, coach, and develop Relationship Managers and support staff to maximize performance and customer satisfaction.
Education
Bachelor of Communications (Hons) - Public Relations
Universiti Tunku Abdul Rahman (UTAR)
Malaysia01-2010
Completion of STPM -
Sekolah Menengah Kebangsaan Sultan Abu Bakar
01-2006
Completion of SPM -
Sekolah Menengah Kebangsaan Sungai Lembing
01-2004
Skills
- Credit Risk Models
- Financial Statement Analysis
- Risk Assessment
- Microsoft Excel
Timeline
Business Centre Manager, Commercial Banking
Hong Leong Bank Berhad
01.2021 - Present
Team Leader, Commercial Banking
Hong Leong Bank
01.2016 - 12.2020
SME Centre Head
Hong Leong Bank
04.2015 - 01.2016
SME Segment Manager
CIMB Bank Berhad
01.2014 - 03.2015
SME Relationship Manager
CIMB Bank Berhad
01.2012 - 12.2013
Sales Coordinator
Vistana Hotel Kuantan
06.2010 - 12.2011
Bachelor of Communications (Hons) - Public Relations
Universiti Tunku Abdul Rahman (UTAR)
Completion of STPM -
Sekolah Menengah Kebangsaan Sultan Abu Bakar
Completion of SPM -
Sekolah Menengah Kebangsaan Sungai Lembing
Languages
English
Mandarin
Bahasa Malaysia
Expected Salary
Current Salary : RM18,000
Past 3 year average yearly incentive & Bonus : RM325,000
Expected Salary : RM23,400