Lai Chong Khai
Outlet Assistant Manager
C-02-01 Desa Tanjung Apartment, Persiaran Indera, Pusat Bandar Puchong, 47100 Puchong, Selangor
Summary
Dedicated Optical Retail Assistant Manager with extensive experience rising through the ranks. Well-versed in sales, personnel management, outlet management, and inventory management. Proven track record in lens verification, frame selection, and repairs. Adept to complete knowledge of company products and services for optimized customer service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Uses independent decision-making skills and sound judgment to positively impact company success and promote outlet operational efficiency.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
Work History
Outlet Assistant Manager
Alpha Optical Sdn. Bhd.
12.1997 - Current
- Assume full operational responsibilities for outlet in absence of an Outlet Manager
- Sell products relating to eyes in general, such as contact lenses, prescription glasses, sunglasses, and other items
- Consistently achieving and exceeding sales targets
- Research, assessing customer needs, and offering both pre- and post-purchase assistance
- Determining visual needs, assisting with frame selection, and adjusting eyewear for ideal fit
- Developing and maintaining relationships with customers to create and preserve strong customer loyalty
- Promoting and displaying eyewear items
- Training and mentoring new team members
- Expertise in outlet décor and merchandising
- Make sure optical inventory is accurate and that orders are filled promptly
- Experience in outlet equipment maintenance, documentation, and reporting.
- Managed over a dozen customers per day.
Outlet Supervisor
Kobayashi Optical
06.1995 - 12.1997
- Assisted in planning, execution, and monitoring of store operations
- Ensured all store equipment was well-maintained and in good operational condition
- Managed over 20 customers per day
Sale Assistant
Crystal Optical and Contact Lens Practitioner
08.1993 - 05.1995
- Performed all functions regarding receiving, stock, and housekeeping-related tasks.
- Engaged with customers enthusiastically to drive sales.
- Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.
- Self-motivated, with a strong sense of personal responsibility.
Education
SPM - Arts Stream
SMJK Lok Yuk
Kota KInabalu, Sabah 01.2024 - 12.2024
Skills
Sales
Employee Scheduling
Relationship building
Persuasive communication
Meticulous and attentive to detail
Problem-solving
Operations Management
Inventory management
Repairs and adjustments
Edging and mounting lenses
Product and service knowledge
Accomplishments
Timeline
SPM - Arts Stream
SMJK Lok Yuk
01.2024 - 12.2024
Outlet Assistant Manager
Alpha Optical Sdn. Bhd.
12.1997 - Current
Outlet Supervisor
Kobayashi Optical
06.1995 - 12.1997
Sale Assistant
Crystal Optical and Contact Lens Practitioner
08.1993 - 05.1995
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