Gaming
Carlos Kevin Angeles Tagala
Executive Customer Service
Cheras, Selangor,10
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Executive Customer Service
SCICOM MSC Berhad
03.2022 - Current
- HANDLING CUSTOMER COMPLAINT AND RESOLVING THEIR ISSUES ABOUT THE PRODUCT
- HANDLE GENERAL INQUIRIES, FEEDBACK RELATED TO RELXʼS PRODUCT AND SERVICES
- PROCESS INQUIRIES FROM CHAT AND CREATE ESCALATION TICKETS ABOUT CUSTOMER COMPLAINTS ON PRODUCT AND SERVICES
- PROVIDE TROUBLESHOOTING TO CUSTOMERʼS PRODUCT ISSUE, AND PROVIDING AFTERSALES PROCESS
- DOING A FOLLOW UP VIA EMAIL TO CERTAIN CUSTOMERS EXTRACT FEEDBACK, ENQUIRY, COMPLAINTS VIA PLATFORM, AND EMAIL BACK UP EMAIL TEAM WHEN NEEDED PERFORM OTHER DUTIES AS ASSIGNED
- CONTINUALLY DISPLAY A VERY HIGH STANDARD OF CUSTOMER SERVICES
- ANY OTHER AD HOC TASKS AND PROJECTS.
Production Assistant
Son Of Chrome Visuals
06.2018 - 02.2022
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Enhanced film production quality by managing equipment, props, and sets in a timely manner.
- Organized catering services for on-set meals, ensuring timely delivery of food to accommodate busy shooting schedules.
Cook
Mr. Shawarma ( small business)
11.2017 - 04.2018
- Prepare and observe all customer of our little stall are served properly with our main commodity
- Handle all day to day task from preparing, cooking, serving, and accounting the total gross and net pay
- Observes and follows all the rules and regulation regarding food safety and handling standards to ensure customer satisfaction.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Assistant Cook
Papi's Bar and Grill
04.2015 - 09.2017
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
- Demonstrated strong attention to detail while plating dishes, enhancing the overall presentation of each meal.
- Assisted catering teams during special events, ensuring timely delivery of exceptional meals while working under pressure.
- Enhanced flavor profiles of various dishes by experimenting with different herbs, spices, and seasoning combinations.
Trainee Mechanic
Hyundai North Edsa
05.2014 - 07.2014
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Technological University of The Philippines
Ermita, Manila, Metro Manila, Philippines 04.2008 - 04.2009
High School - undefined
Eulogio Rodriguez Jr. High School
Quezon City, Metro Manila 01.2004 - 04.2008
No Degree - Massage Therapy
The Risen Christ Fellowship
Quezon City, Philippines 04.2001 -
No Degree - Automotive Mechanics
Caloocan City Hall, TESDA
Caloocan City , Philippines 04.2001 -
No Degree - Driving
Xavier Technical Training Center
Caloocan City, Philippines 04.2001 -
Skills
Microsoft Word
Computer Hardware
Excellent Teammate
Quick Learner
Hardworker
Personal Information
- Place of Birth: Manila, Philippines
- Date of Birth: 12/14/91
- Nationality: Filipino
References
- Joules Llarenas, +639171256880, joules.llarenas@gmail.com
- Mark L'nard S. Angeles, +639177502578, Metrobank
- Joseph Alan Leo - +60 16-634 3010
Interests
Movies
Sports
Computers
Technology
Travel
Reading
Socializing
Timeline
Executive Customer Service
SCICOM MSC Berhad
03.2022 - Current
Production Assistant
Son Of Chrome Visuals
06.2018 - 02.2022
Cook
Mr. Shawarma ( small business)
11.2017 - 04.2018
Assistant Cook
Papi's Bar and Grill
04.2015 - 09.2017
Trainee Mechanic
Hyundai North Edsa
05.2014 - 07.2014
Bachelor of Science - Electrical, Electronics And Communications Engineering
Technological University of The Philippines
04.2008 - 04.2009
High School - undefined
Eulogio Rodriguez Jr. High School
01.2004 - 04.2008
No Degree - Massage Therapy
The Risen Christ Fellowship
04.2001 -
No Degree - Automotive Mechanics
Caloocan City Hall, TESDA
04.2001 -
No Degree - Driving
Xavier Technical Training Center
04.2001 -