Summary
Overview
Work History
Education
Skills
Timeline
Generic
Calvius Loo

Calvius Loo

Application Support / IT Risk Management
Kuala Lumpur

Summary

14 years of demonstrated history of working in the computer software industry.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Strong information technology professional skilled in Service Delivery, SQL, Technical Support, Databases, and Linux.



Overview

14
14
years of professional experience
4
4
Languages

Work History

Manager, Tech BE - Risk MY

CIMB Group
1 2021 - Current
  • Assists in managing banking's credit risk and compliance software, which is crucial for daily tasks in the Risk and Compliance department.
  • Perform L2 system troubleshooting in case of system failure or interruption on daily banking BAU
  • Checking any potential IT risk exposure and subsequently raise concern to programmer team
  • Planning in the implementations of the change raised (risk related)

Global Support Analyst

Cheetah MarketingTechnology Malaysia Sdn. Bhd.
04.2018 - 01.2021
  • Handling code and support of CheetahMail/Distributed Marketing/Marketing Suite
  • To perform second level troubleshooting/analysis on application reported issue
  • To attend to cases reported on the system in a timely manner
  • Perform troubleshooting/analysis in database level (SQL queries)
  • Follow up and provide a resolution on every reported case
  • Perform post mortem analysis
  • Create a process for support
  • Knowledge transfer from Global Team to Japan Team.

Support Analyst

Cheetah MarketingTechnology Malaysia
04.2018 - 01.2021
  • Handling code and support of CheetahMail/Distributed Marketing/Marketing Suite
  • To perform second level troubleshooting/analysis on application reported issue
  • To attend to cases reported on the system in a timely manner
  • Perform troubleshooting/analysis in database level (SQL queries)
  • Follow up and provide a resolution on every reported case
  • Perform post mortem analysis
  • Create a process for support
  • Knowledge transfer from Global Team to Japan Team.

Software Engineer

Sitecore Malaysia Sdn Bhd
10.2017 - 01.2018
  • Handling code and support of Sitecore 9.0 for commercial customer
  • To perform second level troubleshooting/analysis on application reported issue
  • To attend to cases reported on system in timely manner
  • Perform troubleshooting/analysis in database level (SQL queries).

Application Support Consultant

Unit4 Malaysia Sdn Bhd
10.2016 - 04.2017
  • Handling client: Singaporean/Malaysian companies that are using Prosoft
  • To perform second level troubleshooting/analysis on application reported issue
  • To attend to cases reported on system in timely manner
  • Communicate to user
  • Perform troubleshooting/analysis in database level (SQL queries)
  • Follow up and provide resolution on every reported case.

Application Support Engineer

NEC Corporation Of Malaysia Sdn. Bhd.
03.2015 - 10.2016
  • Handling client: Eastern-Alliance(M) Sdn Bhd, Carlsberg Malaysia Sdn Bhd
  • To perform second level troubleshooting/analysis on application reported issue
  • To attend to cases reported on system in timely manner
  • Communicate to user
  • Perform troubleshooting/analysis in database level (SQL queries)/SAP data analysis
  • Follow up and provide resolution on every reported case
  • To provide use training to client for any new project rollout
  • Customize report/program for internal usage.

Application cum Technical Support Executive

Ace Jerneh Sdn Bhd
12.2013 - 12.2014
  • Planning and executing production shipment plan into production
  • Testing and verifying shipment received from vendor
  • Coordinating product fixation released with ACE and Vendors
  • Running and chairing progress meeting with ACE and Vendors.

Software Engineer

ePROTEA-FINEXUS MSC Sdn Bhd
07.2010 - 06.2013
  • Partially develop and support BNM's Rentas iLINK system
  • Provide BNM's Rentas iLINK system training for the Rentas Bank's corporate and IT users
  • Supporting security module(ePKI) of the Bank Negara encryption and decryption of secure message for Rentas system
  • Enhanced the security module(ePKI) of the Bank Negara encryption and decryption of the secure message for Rentas system
  • Provide training and guidance to Bank users
  • Single point of contact between Banks and BNM.

Education

Diploma of Computer Science/Information Technology (Information Systems) -

Tunku Abdul Rahman College

"O" Level - undefined

Primary/Secondary School

Primary/Secondary School/"O" Level - undefined

S.M.K Permatang Rawa

Skills

    C Language

    Java

    Visual Basic

    ASPNET

    C# Programming Language

    Risk Assessment

    Compliance Support

  • Team Leadership
  • Operations Management
  • Strategic Planning
  • Performance Management
  • Time Management

Timeline

Global Support Analyst

Cheetah MarketingTechnology Malaysia Sdn. Bhd.
04.2018 - 01.2021

Support Analyst

Cheetah MarketingTechnology Malaysia
04.2018 - 01.2021

Software Engineer

Sitecore Malaysia Sdn Bhd
10.2017 - 01.2018

Application Support Consultant

Unit4 Malaysia Sdn Bhd
10.2016 - 04.2017

Application Support Engineer

NEC Corporation Of Malaysia Sdn. Bhd.
03.2015 - 10.2016

Application cum Technical Support Executive

Ace Jerneh Sdn Bhd
12.2013 - 12.2014

Software Engineer

ePROTEA-FINEXUS MSC Sdn Bhd
07.2010 - 06.2013

Manager, Tech BE - Risk MY

CIMB Group
1 2021 - Current

Diploma of Computer Science/Information Technology (Information Systems) -

Tunku Abdul Rahman College

"O" Level - undefined

Primary/Secondary School

Primary/Secondary School/"O" Level - undefined

S.M.K Permatang Rawa

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Calvius LooApplication Support / IT Risk Management