BRAHIM MECHEHER
Front Office Manager
Kuala Lumpur
Summary
Dedicated Front Office Manager with more than 11 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.
Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Front Office Manager
Qatar Global Sports, Living Adventure by Accor
Doha
02.2022 - 02.2023
- Accor Asia ( 1700 Rooms - Project )
- Leading a team of experienced passionate hoteliers
- Overseeing and guiding the Front Office team members
- Reporting to Site Operation Manager
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Making sure Accor standards are maintained always
- Restructuring the Front Office Department in order to maximize the productivity of the talented staff which resulted in 4 promotions within 9 months
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensuring that the guest are having quality hospitality experience during FIFA World Cup 2022.
Front Office Manager
Pullman Kuala Lumpur City Center
11.2018 - 11.2019
- Accor Asia ( 607 Rooms, 6 Outlets and around 480 employees )
- Rolling out a successful upselling program at Front Office that achieved more than RM 1M within the first 14 months
- Tremendous improvement in hotel RPS from 81% in 2017 to 82% in 2018 and 86% in 2019 which made the
- Pullman KLCC one of the most improved hotels in our region
- Implemented a cost saving program within the Housekeeping Department with the objective of saving the cost on high consumable items without effecting the quality of guest experience
- Restructuring the Front Office Department in order to maximize the productivity of the talented staff which resulted in 5 promotions within 18 months
- Participated in major refurbishment of hotel rooms, public areas and F&B outlets; coordinating all the necessary arrangements with the project team
- Also work closely with both project team and procurement to purchase new items for hotel rooms and public areas
- Achieved the loyalty program enrollment target with front office team
Front Office Manager
Hilton Petaling Jaya
01.2017 - 09.2018
- Hilton SEA ( 546 Rooms and around 400 employees )
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
Front Office Manager
DoubleTree by Hilton Malacca
07.2016 - 01.2017
- Hilton SEA ( 273 Rooms and around 200 employees )
- Pre-opening team member DoubleTree by Hilton which is scheduled to open 4th Quarter of 2017
- Recruit team members and systems E-learning
- Ensure team members have current knowledge of hotel products, services, pricing and policies
- Project Manager for OnQ installation
- Maintain good communication and working relationship with all hotel department
Front Office Manager
Imperial Heritage Malacca
03.2015 - 03.2016
- A Four Star Property ( 329 Rooms and around 200 employees )
- Pre-opening team member of this project in Melaka
- Responsible of part of the configuration for the PMS eHorse
- Set all the standards and procedure for the Departments and the daily operation day
- In charge of managing the Daily Operations at the Reception, Night Manager, Concierge, Rooms Attendants
- Public Areas and Laundry
- Monitoring Rooms allocations, training and interviewing new staff members
- Maintain a professional and high quality service oriented environment at all times
- Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Assistant Front Office Manager
Grand Millennium
Kuala Lumpur
06.2014 - 02.2015
- Millennium & Copthorne ( 513 Rooms, 3 Outlets and around 400 employees )
- Assist the Front Office Manager to develop and implement processes and procedures for assigned departments which support achievement of service and financial goals
- Analyzed business forecasts and schedules accordingly
- Ensured front desk handles billing and cash in accordance with hotel's standards
- Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
- Developed and implemented strategies and practices which support employee engagement
Duty Manager
Grand Millennium
Kuala Lumpur
06.2013 - 06.2014
- Millennium & Copthorne ( 513 Rooms, 3 Outlets and around 400 employees )
- Greets the VIP guests of the hotel
- As directed by the Front office Manager, Performs special services for VIP
- Guest’s
- Assists in VIP’s arrival departure in absence of guest relation officers
- Prepares and checks for VIP’s arrival and escorts guests to rooms
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior
- Assists in handling room lock problems
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly
- Handles guest complaints and other related problems and reports on the Assistant Manager’s log book
- Assists reception, Business Centre, concierge and bell captain during busy time
- Answers guests inquire, handle complaints and attend to the needs of the guests
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties
- Follows up in credit check report, liaise with credit manager
Club Guest Ambassador
Grand Millennium
Kuala Lumpur
06.2012 - 06.2013
- Millennium & Copthorne ( 513 Rooms, 3 Outlets and around 400 employees )
- Represent the hotel as Club Guest Ambassador
- Greeting all the customers and guests upon their arrival with the Malaysian Hospitality Greeting
- Handle the check-in & check-out VIP guests using OPERA Property Management System in a friendly and professional manner
- Escort VIP guests to the Room/Club Lounge
- Liaise closely with other departments such as Concierge, Reservation and Housekeeping to ensure the guest get the best service
- Periodically inspects rooms to ensure cleanliness and well-maintained rooms
- Patrols assigned areas frequently to ensure cleanliness and well-maintained areas
- Ensuring maximum guest satisfaction consistent with the hotel standards
Front Office Assistant
Dorsett
Kuala Lumpur
05.2008 - 08.2009
- Rooms, 2 Outlets and around 200 employees ), Greeting all guests upon their arrival with the Malaysian Hospitality Greeting
- Handle the check-in & check-out of guests from all over the world, using OPERA Property Management
- System in a friendly and professional manner
- Ensuring maximum guest satisfaction consistent with the hotel standards, assist guests with general services and answering any general questions.
Marketing Executive
T-Home Furniture Sdn Bhd
Muar
10.2007 - 05.2008
- Promote the company’s products, handle existing customers phone & emails
- Receive orders/enquiries and forward to the management
- Searching for a potential new client, markets throughout internet
- Participating in furniture exhibitions such as EFE (Export Furniture Exhibition and MIFF (Malaysian International Furniture Fair)
- Prepare quotations, invoices and the Shipping document
- Coordinate with different department to ensure that the orders are being process as required by the clients
Translator
Dorsett Regency Hotel, Arab
Kuala Lumpur
04.2007 - 05.2007
- A Four Star Hotel, 322 Rooms, 2 restaurants and around 200 employees )
- Assist the hotel guest (Arab Speaking) to check-in check out
- Explain the hotel facilities and the attractive places around the city
- Assist the hotel management to translate the brochures and hotel menu from English to Arab language
- Handle all complaints from Arab guest and forward them to management.
Education
Higher Diploma - Goods Management and Supply
01.2001 - 04.2005
Chains
Declaration
I hereby declare that the details and informations given above are complete and true to the best of my
knowledge.
Brahim Mecheher
Skills
Leadershipundefined
Timeline
Front Office Manager - Qatar Global Sports, Living Adventure by Accor
02.2022 - 02.2023
Front Office Manager - Pullman Kuala Lumpur City Center
11.2018 - 11.2019
Front Office Manager - Hilton Petaling Jaya
01.2017 - 09.2018
Front Office Manager - DoubleTree by Hilton Malacca
07.2016 - 01.2017
Front Office Manager - Imperial Heritage Malacca
03.2015 - 03.2016
Assistant Front Office Manager - Grand Millennium
06.2014 - 02.2015
Duty Manager - Grand Millennium
06.2013 - 06.2014
Club Guest Ambassador - Grand Millennium
06.2012 - 06.2013
Front Office Assistant - Dorsett
05.2008 - 08.2009
Marketing Executive - T-Home Furniture Sdn Bhd
10.2007 - 05.2008
Translator - Dorsett Regency Hotel, Arab
04.2007 - 05.2007
INSFP ABDELHAK BENHAMOUDA - Higher Diploma, Goods Management and Supply
01.2001 - 04.2005
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