BEN TAN
Kuala Lumpur
Summary
Professional visual merchandising specialist with proven track record in creating impactful in-store displays and optimizing product presentations. Adept at fostering team collaboration, adapting to changing retail environments, and driving sales through innovative and results-focused strategies. Possesses strong skills in layout design, color coordination, and visual aesthetics, ensuring cohesive and appealing customer experience. Known for reliability, creativity, and keen eye for detail.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Section Manager
Al Futtaim Group
03.2026 - Current
- Led team of associates to enhance customer service and store presentation standards.
- Developed training programs for new staff, improving onboarding efficiency and retention rates.
- Analyzed sales data to identify trends, informing inventory management decisions and optimizing stock levels.
- Implemented visual merchandising strategies that contributed to increased product visibility and customer engagement.
- Reduced customer complaints significantly by developing comprehensive issue resolution protocols designed to address concerns promptly and effectively.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
Assistant Section Manager
Al Futtaim Group
10.2024 - 03.2026
- Improved team efficiency by implementing effective communication strategies and regular meetings.
- Led by example in maintaining a professional demeanor and strong work ethic, inspiring team members to strive for excellence daily.
- Collaborated with other section managers to identify areas of improvement across departments, leading to increased overall efficiency.
- Implemented inventory management systems, reducing waste and ensuring optimal stock levels at all times.
- Scheduled and prioritized constrained resources and adjusted staffing to meet flow and customer requirements.
- Evaluated market trends and competitor offerings, adjusting department strategies as needed to maintain a competitive edge within the industry.
- Promoted a culture of continuous learning by encouraging staff to attend relevant conferences or workshops within their field of expertise regularly.
- Provided comprehensive training programs for new employees, ensuring a smooth onboarding process and quick integration into the team.
- Achieved departmental goals consistently by fostering a collaborative environment that promoted open communication and creative problem solving.
- Managed budgets effectively, controlling expenses while maintaining high-quality standards within the department.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Oversaw projects, equipment and manpower needs to properly allocate resources and training.
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
- Liaised with manager to discuss adverse trends and identify and resolve production issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Visual Merchandiser
Al Futtaim Group
02.2022 - 09.2024
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Conducted regular competitor analysis, staying informed of industry trends and adjusting visual merchandising strategy as needed to maintain a competitive edge.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
- Conducted weekly analysis of sales data to adjust displays for maximizing product exposure and sales potential.
- Created visual displays to highlight new and featured products.
- Developed visual merchandising plans and strategies to promote store offerings.
Digital Designer
WoodWing Digital
09.2019 - 01.2022
- Aligned designs with brand image while meeting usability and website standards.
- Developed creative solutions that drove engagement with published content.
- Provided advice and guidance on aesthetics for campaigns, projects and promotional events.
- Reviewed product positioning and online marketing content to identify room for improvement.
- Collaborated with cross-functional teams to ensure seamless integration of design elements in web and mobile applications.
- Communicated effectively with clients to understand their design needs and translate them into actionable project plans.
- Managed multiple design projects simultaneously while adhering to strict deadlines and quality standards.
- Developed graphics and visual content for social media campaigns.
- Implemented feedback and suggestions from clients to improve designs.
Visual Merchandiser
IORA
02.2019 - 08.2019
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Conducted weekly analysis of sales data to adjust displays for maximizing product exposure and sales potential.
- Implemented seasonal changes to displays ahead of peak shopping periods, capturing early interest and boosting sales.
- Proposed new ideas and concepts to enhance merchandise displays.
- Investigated current trends and innovative techniques to create unique displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Used props and lighting to enhance appearance and visibility of displays.
Education
Associate of Arts - Diploma in Fashion Design
INTI International College Subang
Subang Jaya, Selangor, Malaysia05-2018
Skills
- Staff leadership
- Staff development
- Operations oversight
- Staff planning
- Team management
- Problem-solving
- Attention to detail
- Active listening
Languages
English, Chinese (Mandarin)
Malay
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Section Manager
Al Futtaim Group
03.2026 - Current
Assistant Section Manager
Al Futtaim Group
10.2024 - 03.2026
Visual Merchandiser
Al Futtaim Group
02.2022 - 09.2024
Digital Designer
WoodWing Digital
09.2019 - 01.2022
Visual Merchandiser
IORA
02.2019 - 08.2019
Associate of Arts - Diploma in Fashion Design
INTI International College Subang
Personal Information
- linkedin.com/in/bentan1214
- behance.net/bentan1214 (Portfolio)