Mohamad Amirul Amir Bin Ismail
RETAIL
KUALA LUMPUR
Summary
Dynamic Section Manager at ZARA with a proven track record in operations improvement and staff leadership. Successfully mentored junior employees, fostering a strong talent pipeline. Expert in resource allocation and conflict resolution, achieving consistent project completion while promoting a positive team environment. Committed to continuous improvement and organizational development.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Section Manager
ZARA
07.2023 - Current
- Oversees a specific area or function within a business, responsible for planning, organizing, and directing the activities of that section.
- Mentored junior employees for career growth, building a strong talent pipeline for the organization.
- Resolved complex issues through root cause analysis and implementation of effective solutions tailored to specific situations.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Achieved consistent on-time project completion by monitoring progress, identifying bottlenecks, and taking corrective actions as needed.
Store Manager
Max Fashion
08.2020 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Massimo Dutti
09.2016 - 07.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Supervisor
FOSSIL
04.2015 - 09.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Head Cashier
Parkson
12.2014 - 03.2015
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
Cashier
Parkson
08.2014 - 11.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Contract Clerk
Health Ministry
01.2013 - 10.2013
- Participated in ongoing professional development opportunities, staying current on industry best practices for contract administration.
- Contributed to risk assessment processes by identifying potential issues within contractual agreements.
- Maintained well-organized and complete record system for optimal productivity, compliance and accuracy.
- Supported cross-functional teams by providing thorough research on potential vendors or partners during the pre-contract phase.
Education
STPM - Literature
Sekolah Menengah Jalan Reko
Kajang, Malaysia 04.2001 -
High School Diploma -
Sekolah Menengah Bandar Baru Bangi
Bandar Baru Bangi, Malaysia 04.2001 -
Skills
- Operations improvement
- Staff leadership
- Staff development
- Resource allocation
- Report preparation
- Continuous improvement
- Preventive Maintenance
- Operations oversight
- Workforce management
- Organizational development
- Team management
- Motivational leadership
Timeline
Section Manager
ZARA
07.2023 - Current
Store Manager
Max Fashion
08.2020 - 06.2023
Store Manager
Massimo Dutti
09.2016 - 07.2020
Supervisor
FOSSIL
04.2015 - 09.2016
Head Cashier
Parkson
12.2014 - 03.2015
Cashier
Parkson
08.2014 - 11.2014
Contract Clerk
Health Ministry
01.2013 - 10.2013
STPM - Literature
Sekolah Menengah Jalan Reko
04.2001 -
High School Diploma -
Sekolah Menengah Bandar Baru Bangi
04.2001 -
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