Bebe Ho Kai Poh
Lorong 4,Taman Ikan Emas, Cheras 56000 Kuala Lumpur W.P
Summary
Results-driven and highly organized Operation Manager cum Personal Assistant with extensive experience in managing daily business operations, executive support, and administrative coordination within the elevator and technical services industry. Proven ability to streamline processes, manage teams, handle confidential matters, and support senior management in achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Operation Manager cum Personal Assistant
Trans Elevator (M) Sdn Bhd
Kuala Lumpur, Malaysia
2021.10 - 2026.04
- Act as a Personal Assistant to the Director, managing schedules, meetings, and travel arrangements, including accompanying the Director on business travel to ensure seamless coordination, handle logistics, and provide real-time administrative support.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Investigated issues impacting organisational operations and service delivery to understand root causes and recommend corrective actions.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Set up business contracts, obtained signatures and processed paperwork.
- Led a team of 23 employees, fostering a collaborative environment to meet project deadlines efficiently.
- Fostered strong relationships with key clients.
- Streamlined internal processes, increasing productivity by 30% within the first year.
- Directed crisis management efforts during unforeseen events, minimising disruption to operations.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
Branch Manager
My Diy Sdn Bhd
Kuala Lumpur, Malaysia
2019.01 - 2020.03
- Manage daily operations of the hardware retail store.
- Ensure the store is clean, organised, and well stocked.
- Greet customers and offer assistance.
- Handle customer complaints, and returns professionally.
- Develop and maintain relationships with regular customers.
- Manage and supervise store staff.
- Ensure staff provide excellent customer service.
- Display merchandise attractively, and ensure price labels are correct.
- Implement sales promotions and marketing strategies.
- Monitor sales performance, and suggest improvements.
- Handle inventory management and restocking.
- Handle transactions and process payments accurately throughout the day.
- Conduct end-of-day closing procedures for accounts and cash reconciliation.
Operation Manager
Lexicon Marketing (M) Sdn Bhd
Kuala Lumpur, Malaysia
2017.03 - 2018.12
- Greet customers and assist them upon arrival at the establishment.
- Take menu orders from customers in a polite manner.
- Provide support to patrons using slot machines.
- Help customers understand game rules and resolve issues with machines.
- Monitor slot machines to ensure proper functioning.
- Handle payouts and transactions related to slot machines.
- Report technical issues or malfunctions to maintenance personnel.
- Maintain a clean and organised gaming area.
- Adhere to casino policies regarding responsible gaming practices.
- Provide general information about casino amenities and services to customers.
Customer Service Officer
GPL Group Sdn Bhd
Kuala Lumpur, Malaysia
2012.01 - 2017.02
- Greet and assist customers upon arrival at establishment.
- Take menu orders from customers in a polite and efficient manner.
- Provide excellent customer service to patrons using slot machines.
- Assist customers with using machines, explain game rules, and resolve issues.
- Monitor and ensure proper functioning of slot machines.
- Handle payouts and transactions related to slot machines.
- Report any technical issues or malfunctions to maintenance personnel.
- Maintain a clean and organised gaming area.
- Adhere to casino policies and regulations regarding responsible gaming practices.
- Provide general information about casino and amenities to customers.
Account Executive/ Freelance Tour Leader
Golden Deluxe Sdn Bhd
Kuala Lumpur, Malaysia
2008.04 - 2011.12
- Prepare and issue invoices accurately and promptly.
- Ensure billing information is complete and correct.
- Follow up on overdue accounts and manage collections.
- Communicate with customers to resolve payment issues professionally.
- Negotiate payment arrangements as needed.
- Address customer inquiries and concerns promptly.
- Generate regular reports on accounts receivable status and aging.
- Maintain organised documentation of all AR activities.
- Conduct bookkeeping and maintain accurate financial records.
- Manage and reconcile General Ledger accounts (GL).
- Process accounts payable (AP) and track payments.
- Track accounts receivable (AR) and invoice generation.
- Prepare and review balance sheet statements.
- Ensure accurate bank reconciliation.
- Lead guided tours, providing informative commentary, and ensuring a smooth travel experience.
- Manage logistics, including transportation, accommodation, meals, and activities.
- Maintain adherence to itineraries and schedules, adjusting as necessary.
- Resolve customer issues and promote a positive group atmosphere.
- Stay updated on local regulations and safety guidelines.
- Coordinate with local guides and vendors for enhanced tour experiences.
- Upsell additional tour services to enhance customer satisfaction and revenue.
- Quickly address and resolve unexpected issues such as delays, cancellations, or emergencies, ensuring minimal disruption to the tour and maintaining customer satisfaction. Adjust plans and itineraries as needed to adapt to changing circumstances.
Education
Diploma of Higher Education - LCCI
SEGI College
Kuala Lumpur2007-01
SPM -
Sek. Men. Keb. Bandaraya Girl School
Kuala Lumpur2004-01
Skills
- Operations Management
- Executive & Administrative Support
- Project Coordination
- Time Management & Multitasking
- Communication & Interpersonal Skills
- Problem Solving & Decision-Making
Languages
English
Intermediate
B1
Malay
Intermediate
B1
Chinese (Mandarin)
Intermediate
B1
Chinese (Cantonese)
Intermediate
B1
Timeline
Operation Manager cum Personal Assistant
Trans Elevator (M) Sdn Bhd
2021.10 - 2026.04
Branch Manager
My Diy Sdn Bhd
2019.01 - 2020.03
Operation Manager
Lexicon Marketing (M) Sdn Bhd
2017.03 - 2018.12
Customer Service Officer
GPL Group Sdn Bhd
2012.01 - 2017.02
Account Executive/ Freelance Tour Leader
Golden Deluxe Sdn Bhd
2008.04 - 2011.12
Diploma of Higher Education - LCCI
SEGI College
SPM -
Sek. Men. Keb. Bandaraya Girl School