Xinyi Kam
Manager
Selangor Malaysia
Summary
Experienced professional with a strong background in operations, staff management, and customer service. Skilled in streamlining workflows, enhancing productivity, and maintaining excellent client and team relations. Adept at balancing administrative tasks with strategic planning to ensure smooth operations and exceptional outcomes.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Manager Cum Personal Assistant
VKG CHIRO SDN BHD
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted the Founder with personal matters and errands as needed, ensuring seamless integration of business and personal priorities.
- Provided comprehensive training to new staff, fostering a well-prepared and competent team.
- Developed and implemented protocols and procedures to enhance staff productivity and operational efficiency.
- Managed inventory by ordering stock and supplies, maintaining adequate levels to support clinic operations.
- Handled internal and external communications, addressing inquiries and representing the clinic professionally.
- Scheduled meetings, appointments, and managed calendars to optimize time and resource allocation.
Service Admin Assistant
Linde Material Handling (M) Sdn Bhd
01.2021 - 09.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated between customers and the technical service department to ensure timely and effective resolution of customer queries and issues.
- Managed service invoicing and filing tasks, including preparing and issuing invoices upon service completion and following up on outstanding payments.
- Handled customer service via calls and emails, providing prompt responses and resolutions.
- Supported the Service Coordinator in scheduling technician repairs, confirming customer availability, and coordinating with the site technician team for inspections and troubleshooting.
- Verified work orders and prepared working schedules for the Field Service Technician team, closely monitoring job status to ensure efficiency.
- Liaised with internal sales executives, local vendors, and battery vendors to arrange necessary parts, attachments, and batteries for the fleet.
- Issued purchase orders (POs) to external customers and handled procurement based on repair quotations.
- Arranged servicing, repair, and PUSPAKOM inspection schedules for technician vans.
Purchasing and Procurement Executive
JomRun Sdn Bhd
10.2019 - 12.2020
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Tracked orders and ensured timely delivery, maintaining close communication with suppliers to prevent delays.
- Reviewed the quality of purchased products to ensure they met company standards and specifications.
- Entered order details (e.g., vendors, quantities, prices) into internal databases for accurate record-keeping.
- Maintained updated records of purchased products, delivery information, and invoices for easy access and auditing.
- Prepared detailed reports on purchases, including cost analyses, to inform management decisions.
- Monitored stock levels and placed orders as needed to maintain optimal inventory.
- Managed sales reporting and stock monitoring to ensure accurate sales forecasts and inventory management.
- Performed procurement based on customer requirements and company needs, ensuring timely product availability.
Customer Service Executive
Porex Technologies Sdn Bhd (of Filtration Group)
01.2017 - 09.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained daily communication with customers regarding order status, order management, and sales reports to ensure seamless information flow.
- Strived to exceed customer expectations by providing accurate, prompt information and taking proactive actions to address concerns.
- Monitored and managed logistics for timely order deliveries, ensuring goods were delivered within the agreed timelines.
- Scheduled and expedited deliveries, resolving issues related to shortages, missed, or late deliveries to ensure customer satisfaction.
- Prepared shipping documents, including delivery orders, packing lists, and other necessary paperwork for smooth product delivery.
- Coordinated with customers and suppliers, following up to confirm that goods were received on schedule and in the correct quantities.
- Collaborated across departments to analyze and improve customer service functions, aligning with company goals.
- Maintained a comprehensive database of customer sales orders and invoicing records, ensuring data accuracy and accessibility.
Customer Serivce Assistant Team Lead
Grace Genaration Information Technology Sdn Bhd
01.2016 - 01.2017
- Promoted a positive work environment by fostering teamwork and open communication among team members.
- Streamlined team workflow by optimizing task delegation and time management strategies.
- Handled internal and external customer inquiries or complaints via live chat, email, and phone calls, ensuring effective communication and resolution.
- Served as the first point of contact for customers seeking technical assistance, providing clear and accurate guidance.
- Identified customers’ needs, clarified information, researched issues, and offered solutions or escalated to higher-level support when necessary.
- Collaborated with the overseas customer support team to develop and update the knowledge base and help articles, ensuring customers had easy access to product/service information.
- Maintained high standards for promptness and quality in customer responses, ensuring timely resolutions.
- Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.
Customer Care Assistant
Columbia Asia Medical Centre
05.2012 - 01.2016
- Managed a high volume of customer calls in a friendly, courteous manner, ensuring customer satisfaction.
- Handled customer and doctor inquiries, comments, and complaints, providing timely and effective resolutions.
- Delivered excellent customer service by identifying clients’ needs and offering appropriate solutions.
- Returned customer calls promptly to address concerns and ensure ongoing satisfaction.
- Acted as a liaison between patients, families, and hospital staff, ensuring clear communication and support.
- Greeted, directed, registered, and processed patients in accordance with hospital policies and procedures.
- Entered patient information into computer systems, ensuring accuracy and confidentiality.
- Recorded meeting minutes for the department, ensuring accurate documentation of key discussions.
- Maintained a clean and organized entryway and lobby area to create a welcoming environment.
- Made overhead announcements to visitors, patients, and personnel to convey important information.
- Performed clerical duties, including faxing, copying, and emailing documents as needed.
- Managed bed assignments, coordinating room availability and ensuring smooth patient flow.
Finance Assistant
KPJ Perdana Specialist Hospital
12.2008 - 04.2012
- Managed daily financial operations, including processing payments, issuing invoices, and reconciling cash transactions for both outpatient and inpatient services.
- Assisted in the billing process for outpatient and inpatient services, ensuring accurate and timely insurance claim submissions.
- Verified patient insurance coverage and processed pre-authorization requests for procedures or treatments as required.
- Coordinated with insurance companies to resolve claims issues, follow up on pending reimbursements, and ensure timely payment.
- Assisted patients with their insurance inquiries, explaining coverage details, co-pays, and billing procedures for outpatient and inpatient care.
- Ensured that patient insurance information was accurately entered into the hospital’s billing system for correct claim processing.
- Processed insurance claims and monitored the status of claims, ensuring claims were submitted, tracked, and resolved efficiently.
- Managed payment collections from insurance companies, patients, and third-party payers, ensuring proper documentation and timely processing.
- Reconciled accounts, ensuring all payments were recorded accurately, including patient payments, insurance reimbursements, and co-pays.
- Supported financial reporting by providing detailed information about billing, payments, and outstanding insurance claims for both inpatient and outpatient services.
Education
SPM - -
SMK Chung Hwa
Kota Bharu, Kelantan, Malaysia 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Workforce management
Staff development
Staff management
Documentation and reporting
Staff training and development
Schedule preparation
Timeline
Manager Cum Personal Assistant
VKG CHIRO SDN BHD
10.2022 - Current
Service Admin Assistant
Linde Material Handling (M) Sdn Bhd
01.2021 - 09.2022
Purchasing and Procurement Executive
JomRun Sdn Bhd
10.2019 - 12.2020
Customer Service Executive
Porex Technologies Sdn Bhd (of Filtration Group)
01.2017 - 09.2019
Customer Serivce Assistant Team Lead
Grace Genaration Information Technology Sdn Bhd
01.2016 - 01.2017
Customer Care Assistant
Columbia Asia Medical Centre
05.2012 - 01.2016
Finance Assistant
KPJ Perdana Specialist Hospital
12.2008 - 04.2012
SPM - -
SMK Chung Hwa
04.2001 -
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