Bazlaa Fadhullah
Operations
Cheras, Selangor
Summary
Dynamic professional with exceptional social skills, a strong work ethic, and unwavering determination. Committed to delivering high-quality results while efficiently completing tasks. Eager to embrace new challenges and continuously expand skill sets to contribute to team success. A proactive approach to problem-solving ensures adaptability in fast-paced environments.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Retail Supervisor
Bacha Coffee
12.2023 - Current
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Led staff training programs focused on product knowledge and customer service excellence, boosting sales and customer loyalty.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Managed inventory levels to align with seasonal demand, avoiding stockouts or excessive overstock situations.
- Boosted store sales through effective merchandising, product placement, and promotional displays. (consecutive top seller)
Personal Assistant
W. Mohd Eirman & Co, Advocates & Solicitors
08.2022 - 12.2023
- Assist in handling case
- Serving letter in any related matter.
- Open file for new cases
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Prepared comprehensive legal documents for a variety of case types, ensuring accuracy and clarity.
- Managed administrative tasks for firm partners and associates.
Executive - Warehousing & Logistics
Evrpks Consulting Sdn Bhd
10.2021 - 07.2022
- WMS - Wareo and Skuvault
- To manage the warehouse operations and WMS system in accordance with SOPs and company practices
- To check and monitor all shipments and logistic channels and reply to relevant queries.
- To conduct analysis and periodic stock checks of warehouse operations and inventory stock.
- To fulfill incoming orders originating from clients, marketplace and other sources.
- To execute, monitor and report on all logistics and warehousing duties assigned.
- Prepare the Order Summary on a daily basis and provide it to the production team.
- Process domestics and international shipments by verifying destination, route, rates, delivery times, documentation and dispatching to carries minimizing the cost.
- Creating Air Waybills for daily orders.
- Picking and Packing based on system order.
Store Manager
Future Ground
12.2020 - 10.2021
- Head R&D team & ordering various supplies from suppliers
- Update Sales Weekly
- Engaging with customer in our program - Upcycling our used coffee cups as starter pots for plants
- Stock count and compiling data
- Managing other employeesʼ work shift & customer services
Assistant Store Manager
COSTA Coffee
07.2019 - 07.2020
- Accountable for managing and do stock forecasting while ensuring that the stores have 100% supply of items for store operations, at the same time delivering the budgeted margins/profit.
- Takes accountability for adhering to all aspects of health and safety within the store; for customers, team members and external visitors, and keeping up to date with legislation and business guidelines relating to this area.
- Assists Store Manager in taking overall responsibility for always delivering Costa brand standards, by ensuring that the store is opened/closed & operated in line with all Costa standards, policies, and SOP.
- Takes ownership for the results & success of the store.
- Leads outlet store team in all aspects of delivering an unbeatable coffee experience to every customer.
Shift Supervisor
Berjaya Starbucks Coffee Company Sdn Bhd
01.2017 - 01.2019
- Controlling the quality of products by monitoring and coaching partners in terms of SOP, following the beverage routine and QA side
- Deploy and delegate task to the Partners
- Supporting the business in terms of increasing the sales by encouraging Partners in suggestive selling and customer service.
- In charge in ordering various supplies from suppliers
- Inventory stock counting and filing storeʼs sales information
Coordinator - Internship
Trans-Asia Shipping Corporation Berhad (Tasco Berhad)
01.2017 - 12.2017
- WMS - IMPULSE II
- Have Experienced in Cold Storage warehouse (Cosmetic Products)
- Receiving and input inventory data inside warehouse system
- Liaise with warehouse team for any incoming/receiving stocks to ensure space are efficiently utilize.
- Liaise with the related courier company on any issues regarding the shipment delay, missing, damage, or undelivered, as well as following up regarding the updated rate card and invoices.
- Prepare order for warehouse team on daily basis for outlet and e-commerce order.
- Monthly stock inspection.
- Manage transportation delivery weekly and daily order
- Ensure the quality and accuracy of shipping documentations, domestic and international are completed and maintained at all times.
Education
Diploma in Logistic & Freight Forwarding Management -
Malaysia University of Science & Technology (MUST)
01.2017
Diploma in Flight Operation Management - undefined
Aviation Management College
01.2013
Skills
Great communicator
Team Player
Microsoft Office
Sales development
Employee training - product knowledge & sales techniques
Store operations
Cash handling oversight
Customer service management
Stock arrangement efficiency
Visual merchandising
Skilled in prioritizing concurrent responsibilities
Excellent communication
Customer relations
Product knowledge
Product sales
Inventory control
Personal Information
- Date of Birth: 28-04-1992
- Gender: Female
- Nationality: Malaysian
- Driving License: D
Certification
Advance Coffee Master
References
- Stefano, 017-6007913, Bacha Coffee
- Wan Mohd Eirman Fairooz Bin Mohamad, 014-263 5293, W. Mohd Eirman & Co
- Mashitah Binti Rahim, 017-266 8021, Evrpks Consulting Sdn Bhd
Timeline
Retail Supervisor
Bacha Coffee
12.2023 - Current
Personal Assistant
W. Mohd Eirman & Co, Advocates & Solicitors
08.2022 - 12.2023
Executive - Warehousing & Logistics
Evrpks Consulting Sdn Bhd
10.2021 - 07.2022
Store Manager
Future Ground
12.2020 - 10.2021
Assistant Store Manager
COSTA Coffee
07.2019 - 07.2020
Shift Supervisor
Berjaya Starbucks Coffee Company Sdn Bhd
01.2017 - 01.2019
Coordinator - Internship
Trans-Asia Shipping Corporation Berhad (Tasco Berhad)
01.2017 - 12.2017
Diploma in Flight Operation Management - undefined
Aviation Management College
Diploma in Logistic & Freight Forwarding Management -
Malaysia University of Science & Technology (MUST)
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