TRAVEL
AZZIZIAH ABDUL ZAMAN
ASSISTANT MANAGER
Kuching
Summary
Driven Assistant Manager with a proven track record at Tm Technologies, enhancing operational efficiency and customer satisfaction. Excelled in strategic planning and staff development, fostering teamwork and improving service standards.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Tm Technologies
09.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Marketing Intern
Bank Rakyat
06.2007 - 08.2007
- Collaborated with team members to help expand marketing channels.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Boosted brand awareness by developing creative marketing strategies and campaigns.
- Measured and reported results of marketing initiatives.
Education
BACHELOR DERGEE - ELECTRONICS AND TELECOMMUNICATION ENGINEERING
UNIVERSITY MALAYSIA SARAWAK
KOTA SAMARAHAN SARAWAK, Malaysia 06.2002 - 08.2007
Skills
Team motivation
Strategic Planning
Staff Training and Development
Compliance understanding
Project Management
Staff Development
Team Leadership
Problem-Solving
MS Office
Positive Attitude
Decision-Making
Computer Skills
Time Management
Adaptability and Flexibility
Work Planning and Prioritization
Effective Communication
Interests
EXERCISE
Timeline
Assistant Manager
Tm Technologies
09.2007 - Current
Marketing Intern
Bank Rakyat
06.2007 - 08.2007
BACHELOR DERGEE - ELECTRONICS AND TELECOMMUNICATION ENGINEERING
UNIVERSITY MALAYSIA SARAWAK
06.2002 - 08.2007
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