AZUREN ADZMI
Content Moderator
Kuala Lumpur
Summary
Detail-oriented and proactive professional with a strong foundation in content compliance and risk-related workflows. Eager to transition into AML roles by applying proven skills in reviewing sensitive data, escalating policy violations, and collaborating with cross-functional teams to ensure regulatory alignment. Committed to maintaining data integrity, supporting investigation processes, and adapting quickly to evolving compliance standards in high-paced environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Content Moderator
Byte Precision Sdn Bhd
05.2022 - Current
- Monitor 150 - 500 of user-generated content daily to ensure compliance with community guidelines, legal standards, and brand values.
- Handle sensitive and graphic material with professionalism and consistently maintain a 98% accuracy rate.
- Collaborate with policy, safety, and operations teams to refine moderation processes, leading to improved platform safety and reduced violations.
- Guide and support new moderators during onboarding by sharing best practices, reviewing real-world cases, and offering hands-on assistance.
- Stay adaptable and responsive to frequent updates in platform tools and content policies while maintaining strong performance in a fast-moving digital space.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Customer Service Executive
Webhelp Malaysia Sdn. Bhd (Shopee Project)
09.2021 - 03.2022
- Resolved customer inquiries promptly, ensuring satisfaction through clear, professional, and effective communication.
- Effectively de-escalate challenging situations, consistently converting difficulties into constructive and positive resolutions with composed empathy.
- Followed up consistently to maintain strong relationships and provide ongoing customer support.
- Collaborated closely with teams to escalate, troubleshoot, and resolve technical and operational issues.
- Collected and reported customer feedback regularly to improve service processes and team performance.
- Reduced average chat time through efficient problem-solving skills without sacrificing quality of service provided.
Sales Assistant (Internship)
Dean Inspire Sdn. Bhd
03.2021 - 06.2021
- Managed end-to-end sales activities, from lead generation to closing, across assigned areas.
- Followed up with potential buyers regularly to strengthen engagement and encourage conversions.
- Created and posted product-related content on Facebook to boost visibility and audience interest.
- Supported soft-selling efforts through social media to attract new customers and build brand awareness.
- Worked closely with the sales and support teams to enhance customer satisfaction and drive sales performance.
Education
Bachelor's Degree - Business Administration (Major in Investment Management)
Universiti Teknologi MARA (UiTM)
01.2018 - 01.2021
Foundation - Accountancy
Kolej Matrikulasi Perlis
Kuala Perlis, Perlis, Malaysia 01.2017 - 01.2018
Skills
- Microsoft Word
- PowerPoint
- Community Guidelines & TOS
- AI-Assisted Content Review
- Escalation protocol and Incident Reporting (Excellent)
- Microsoft Excel
- Ticketing System (Salesforce)
- Moderation Tools (TCS)
- Data Labeling & Annotation
- Basic Excel
- Google Sheets (Intermediate)
- CMS
- SmartPLS (Basic)
- Attention to detail
Certification
Study Certificate, Completed all learning modules and acquired full skill competencies, Global Security and Privacy, 2025-01-06
Reference
ADAM, EFFENDI, Bytedance Team Lead, +6017-3463735, Byte Precision Sdn Bhd
Timeline
Content Moderator
Byte Precision Sdn Bhd
05.2022 - Current
Customer Service Executive
Webhelp Malaysia Sdn. Bhd (Shopee Project)
09.2021 - 03.2022
Sales Assistant (Internship)
Dean Inspire Sdn. Bhd
03.2021 - 06.2021
Bachelor's Degree - Business Administration (Major in Investment Management)
Universiti Teknologi MARA (UiTM)
01.2018 - 01.2021
Foundation - Accountancy
Kolej Matrikulasi Perlis
01.2017 - 01.2018
Similar Profiles
Suthanniya Guna SageranSuthanniya Guna Sageran
Team Leader at Byte Precision Sdn. BhdTeam Leader at Byte Precision Sdn. Bhd
Selly IsnainiSelly Isnaini
Advertising Audit Specialist at Byte Precision Sdn. Bhd.Advertising Audit Specialist at Byte Precision Sdn. Bhd.
AKMALZAMAN BIN SHAHARUDDINAKMALZAMAN BIN SHAHARUDDIN
Data Labeller at BYTE PRECISION SDN BHDData Labeller at BYTE PRECISION SDN BHD
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept
MOHD FAIZAN MOHD FARIZMOHD FAIZAN MOHD FARIZ
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS