Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

AZUREN ADZMI

Content Moderator
Kuala Lumpur

Summary

Detail-oriented and proactive professional with a strong foundation in content compliance and risk-related workflows. Eager to transition into AML roles by applying proven skills in reviewing sensitive data, escalating policy violations, and collaborating with cross-functional teams to ensure regulatory alignment. Committed to maintaining data integrity, supporting investigation processes, and adapting quickly to evolving compliance standards in high-paced environments.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Content Moderator

Byte Precision Sdn Bhd
05.2022 - Current
  • Monitor 150 - 500 of user-generated content daily to ensure compliance with community guidelines, legal standards, and brand values.
  • Handle sensitive and graphic material with professionalism and consistently maintain a 98% accuracy rate.
  • Collaborate with policy, safety, and operations teams to refine moderation processes, leading to improved platform safety and reduced violations.
  • Guide and support new moderators during onboarding by sharing best practices, reviewing real-world cases, and offering hands-on assistance.
  • Stay adaptable and responsive to frequent updates in platform tools and content policies while maintaining strong performance in a fast-moving digital space.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.

Customer Service Executive

Webhelp Malaysia Sdn. Bhd (Shopee Project)
09.2021 - 03.2022
  • Resolved customer inquiries promptly, ensuring satisfaction through clear, professional, and effective communication.
  • Effectively de-escalate challenging situations, consistently converting difficulties into constructive and positive resolutions with composed empathy.
  • Followed up consistently to maintain strong relationships and provide ongoing customer support.
  • Collaborated closely with teams to escalate, troubleshoot, and resolve technical and operational issues.
  • Collected and reported customer feedback regularly to improve service processes and team performance.
  • Reduced average chat time through efficient problem-solving skills without sacrificing quality of service provided.

Sales Assistant (Internship)

Dean Inspire Sdn. Bhd
03.2021 - 06.2021
  • Managed end-to-end sales activities, from lead generation to closing, across assigned areas.
  • Followed up with potential buyers regularly to strengthen engagement and encourage conversions.
  • Created and posted product-related content on Facebook to boost visibility and audience interest.
  • Supported soft-selling efforts through social media to attract new customers and build brand awareness.
  • Worked closely with the sales and support teams to enhance customer satisfaction and drive sales performance.

Education

Bachelor's Degree - Business Administration (Major in Investment Management)

Universiti Teknologi MARA (UiTM)
01.2018 - 01.2021

Foundation - Accountancy

Kolej Matrikulasi Perlis
Kuala Perlis, Perlis, Malaysia
01.2017 - 01.2018

Skills

  • Microsoft Word
  • PowerPoint
  • Community Guidelines & TOS
  • AI-Assisted Content Review
  • Escalation protocol and Incident Reporting (Excellent)
  • Microsoft Excel
  • Ticketing System (Salesforce)
  • Moderation Tools (TCS)
  • Data Labeling & Annotation
  • Basic Excel
  • Google Sheets (Intermediate)
  • CMS
  • SmartPLS (Basic)
  • Attention to detail

Certification

Study Certificate, Completed all learning modules and acquired full skill competencies, Global Security and Privacy, 2025-01-06

Reference

ADAM, EFFENDI, Bytedance Team Lead, +6017-3463735, Byte Precision Sdn Bhd

Timeline

Content Moderator

Byte Precision Sdn Bhd
05.2022 - Current

Customer Service Executive

Webhelp Malaysia Sdn. Bhd (Shopee Project)
09.2021 - 03.2022

Sales Assistant (Internship)

Dean Inspire Sdn. Bhd
03.2021 - 06.2021

Bachelor's Degree - Business Administration (Major in Investment Management)

Universiti Teknologi MARA (UiTM)
01.2018 - 01.2021

Foundation - Accountancy

Kolej Matrikulasi Perlis
01.2017 - 01.2018

Similar Profiles

CREATE PROFILE
AZUREN ADZMIContent Moderator