Azman Bin Mohamad
Service Engineer
Terengganu
Summary
Proactive Service Engineer recognized for improving customer satisfaction through effective communication and technical solutions. Expertise in equipment maintenance and operational support, focused on reducing downtime and enhancing system efficiency.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Service Engineer
Ecolab International SDN BHD
12.1999 - 05.2026
- Diagnosed and resolved equipment malfunctions to ensure optimal functionality.
- Provided technical support and training to clients on product usage and maintenance procedures.
- Conducted routine inspections to identify potential issues and recommend preventative measures.
- Collaborated with cross-functional teams to streamline service operations and improve customer satisfaction.
Service Engineer
Ecolab International Sdn Bhd
12.1999 - 05.2026
- Led initiatives to implement new technologies that improved service response times and accuracy.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Developed service protocols that enhanced efficiency and reduced downtime for client operations.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed client feedback to drive continuous improvement in service offerings and customer experience.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Mentored junior engineers, fostering skill development and promoting best practices in service delivery.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
Education
High School Diploma -
University Science of Malaysia
Penang 04.2001 -
Skills
Field service
System installation
Preventive Maintenance
Maintenance and repair
Technical troubleshooting
Equipment monitoring
Customer training
Customer support
Operational support
Report preparation
Safety procedures
Communication skills
Timeline
High School Diploma -
University Science of Malaysia
04.2001 -
Service Engineer
Ecolab International SDN BHD
12.1999 - 05.2026
Service Engineer
Ecolab International Sdn Bhd
12.1999 - 05.2026
Cooking
Cook and baking for family and friends