Azlan Ghazali
Operations Manager
Subang Suria
Summary
Technician Supervisor who have more then 12 years experience in payment solution business and In addition have a few years as a field service technician. Dedicated to customer satisfaction with focused delivery of technical solution. Committed to ensuring accuracy, timeliness and quality of services and always maintaining a positive and professional attitude.
Overview
15
15
years of professional experience
Work History
Operation Manager
Bbmsl (M) Sdn Bhd
08.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
CARDBIZ SOLUTION
04.2023 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Technician Supervisor
Ingenico Solution (Malaysia) Sdn Bhd
1 2018 - 03.2023
- Oversee employee performance in a certain department and monitoring the installation, repair and troubleshooting work of technicians
- Supervise each projects and review the work of my team
- Provide technicians with mentorship, guidance and training programs
- Preparing daily and weekly schedule all allocate all the work
- Ensure that client demands are being met and all company regulation are being followed
- Providing technical advice and guidance to to employees whose work related to a specific technical problem and evaluating employee performance and conducting disciplinary when necessary
- Maintaining good relationship with clients by providing them information about the progress or projects and answering any questions they may have.
Field Services Technician
Nera Payment Solution (Malaysia) Sdn Bhd
01.2010 - 01.2018
- Providing service and customer support during field visits or dispatches
- Educated customers about the product aka terminal and performed software configuration
- Managing all on site installation, repair and maintenance tasks
- Assured that all the installation attend by timely manner
- Provide top level customer services and review all orders (new installation, additional services or troubleshooting)
- Corporate with technical team and need to comprehend clients requirements and make appropriate recommendations
- Provided quality customer services to customer by corresponding with customers regarding technical support and problem
- Providing technical training on new terminal installation
- Installing and testing new terminal.
Education
Skills Development Certificate -
Universiti Teknologi Malaysia
Sijil Pelajaran Malaysia - undefined
Sek Men Sultan Ahmad, Kuala Terengganu, Terengganu
Skills
Onsite & remote technical support and able to standby when the need arises
Excellent communication with client and able to answering any questions regards payment solution business
Good at balancing many priorities and excellent interpersonal and communication skills
A strong work ethic and the ability to effectively handle pressure with compromising
Flexibility to handle different jobs, task and project when required and recognized for analyzing problems and finding efficient and long term solution
Staff Management
Team Leadership
Operations Monitoring
Customer Retention
Staff Training
References
- Jenn Ng, Operation Manager, Ingenico Solution (Malaysia) Sdn Bhd, +6016 2119370
- Mohd Shahid, Operation Sales Manager, Ingenico Solution (Malaysia) Sdn Bhd, +6012 3690023
Timeline
Operation Manager
Bbmsl (M) Sdn Bhd
08.2023 - Current
Assistant Manager
CARDBIZ SOLUTION
04.2023 - 07.2023
Field Services Technician
Nera Payment Solution (Malaysia) Sdn Bhd
01.2010 - 01.2018
Technician Supervisor
Ingenico Solution (Malaysia) Sdn Bhd
1 2018 - 03.2023
Skills Development Certificate -
Universiti Teknologi Malaysia
Sijil Pelajaran Malaysia - undefined
Sek Men Sultan Ahmad, Kuala Terengganu, Terengganu