Dhupashini Sundareson
Psychology
Bukit Jalil,14
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions or others. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Operation Manager
Bighouse Empire
01.2022 - 06.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Manage inventory for all FNB premises under the bighouse empire organisation.
- Increased sales over 50% in past year.
- Created and implemented automation system for all restaurants. For example, KPI Matrix, employee management, stock keeping, cash balance.
Technical Advisor
Dell
8 2021 - 12.2022
- Provided voice/live chat IT support for Dell users in Australia and New Zealand.
- Managed over 40 calls while handling chats.
- Manage to stay with the AHT time of 20mins per interactions
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems
Local IT
Baker Hughes
06.2020 - 06.2021
- Provided physical support for Baker Hughes
- Supported projects such as the Mobility Project and worked closely with SAP for Purchase Requisition and Purchase Order creation.
Trainer and QA
Inetwork international snd bhd
09.2019 - 05.2020
- Ensured production quality matched company requirements
- Trained employees on daily tasks and company updates.
IT service desk analyst
Atos
08.2018 - 08.2019
- Supported Siemens account
- Handled clients from various countries including the Middle East region
- Provided 1st level troubleshooting.
Level 1 support
Accenture
12.2017 - 08.2018
- Handled Singaporean clients for GRAB/UBER account
- Top performing employee list.
Education
Bachelor of Science - Psychology
Unitar
Kuala Lumpur 05.2022 - Current
Foundation in Business - Foundation in Business
Taylors International University (Lakeside Campus)
Kuala Lumpur 01.2017 - 12.2017
Sijil Pelajaran Malaysia (SPM) -
SMK Seri Saujana
Kuala Lumpur 01.2012 - 12.2023
Skills
Microsoft Office (Microsoft word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook)
Windows remote assistance
Repair Internal Software
SAP Troubleshooting
System Performance Optimization
Search Engine troubleshooting
Working with SAP T-CODES
Handled Singaporean clients (Top performing employee list)
Handled clients from various countries including the middle east region Remote into user's PC and provide 1st level troubleshooting
Ensured the production quality match the company requirement and also trained employees on daily task as well as company updates
Provide physical support for Baker Hughes Also supported other projects such as the Mobility Project where I process request for mobile phone in the organization which I work closely with SAP for Purchase Requisition and Purchase Order creation I was also supporting multiple other Projects
Providing voice support for Dell users in Australia and New Zealand
Personalprofile
Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Good, Able to work under pressure., Highly organized and efficient., Ability to work independently or as part of a team., Proven leadership skills and ability to motivate., Highly adaptive and critical thinking skills.
Preprofessionalexperience
- The Star Newspaper Team Leader, Leadership, Workload Education Speech - Information Gathering and task Delegation, Teamwork.
- National Level delegation Malaysian School Tournament, Social Knowledge, Sport Council- Participate in the hockey Communication skills, Team Hockey District tournament and succeeded to get 2nd Level runner up.
- District Level Choral Competition Speaking Competition 2013, Teamwork, Ability to work under pressure
- Marketing Module Event Charity bazaar, Empathizing, fast learning, problem solving skills
Extracurricular Activities
Lim Con Nee, lecturer in Taylor's Lakeside University, connee.lim@taylors.edu.my Neha Sharma, HR manager, Atos/Nityo Infotech, support_my@nityo.com, +60126931466 Vannoshan, Manager, Inetwork, +60102445626 Pavitran, 601116280541
Projects
Stock Trading (OTrade Stock trader for OTradeSolution. Provide trading signals to client based on market movement and financial firm factors. Super Parenting Eyes Developed an application that allows parents to keep track of their children's exact location using a tiny device that is implanted onto child's accessories. Parents will be able to track through their smart phone.
Timeline
Bachelor of Science - Psychology
Unitar
05.2022 - Current
Operation Manager
Bighouse Empire
01.2022 - 06.2024
Local IT
Baker Hughes
06.2020 - 06.2021
Trainer and QA
Inetwork international snd bhd
09.2019 - 05.2020
IT service desk analyst
Atos
08.2018 - 08.2019
Level 1 support
Accenture
12.2017 - 08.2018
Foundation in Business - Foundation in Business
Taylors International University (Lakeside Campus)
01.2017 - 12.2017
Sijil Pelajaran Malaysia (SPM) -
SMK Seri Saujana
01.2012 - 12.2023
Technical Advisor
Dell
8 2021 - 12.2022
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