AWANGKU JOEFERY AWANGKU OMAR
ADMIN CUM SALES ASSISTANT
W.P LABUAN
Summary
Detail-oriented administrative clerk with a proven track record in effective communication and recordkeeping. Committed to maintaining high standards of professionalism and organization to support business objectives and improve customer experiences.
Overview
12
12
years of professional experience
2
2
Languages
Work History
ADMIN CLERK CUM SALES ASSISTANT
SENI AKASIA SDN BHD (GWM LABUAN)
09.2024 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Supervisor of Factory Operations
SINGAPORE CHICKEN RICE
04.2014 - 10.2024
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Developed strong relationships with suppliers, negotiating favorable contracts to secure high-quality materials at competitive prices.
- Championed sustainability initiatives within the facility, incorporating eco-friendly practices into daily operations while reducing overall environmental impact.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Kept accurate and detailed records of personnel progress and productivity.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Implemented policies and standard operating procedures for continuous improvement.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Managed staff hiring, training and supervision.
Education
SIJIL PELAJARAN MALAYSIA ( SPM ) -
SMK MEMBEDAI
Labuan, Malaysia 04.2001 -
Skills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Problem-solving
Customer follow-up
Continuous improvement
Customer communication
Creative thinking
Active listening
Teamwork and collaboration
Excellent communication
Self motivation
Team building
Effective communication
Document typing and formatting
Professionalism
Organizational skills
Written communication
Problem-solving aptitude
Interpersonal communication
Flexible and adaptable
Problem-solving abilities
Multitasking Abilities
Microsoft office
Front desk reception
Phone call handling
Client communication
Document filing
Customer service
Microsoft Excel
Timeline
ADMIN CLERK CUM SALES ASSISTANT
SENI AKASIA SDN BHD (GWM LABUAN)
09.2024 - Current
Supervisor of Factory Operations
SINGAPORE CHICKEN RICE
04.2014 - 10.2024
SIJIL PELAJARAN MALAYSIA ( SPM ) -
SMK MEMBEDAI
04.2001 -