Summary
Overview
Work History
Education
Skills
Passion
Timeline
Generic
Audrey Jemang

Audrey Jemang

Team Leader / Strategist / Trainer
Bukit Jalil,Kuala Lumpur

Summary

High-performing Fitness Team Leader familiar with managing range of personalities to effectively build consensus and achieve operational targets. Set and enforced consistent high standards and procedures to maintain staff satisfaction and performance goals. Forward-thinking in addressing and resolving concerns, optimising resources, and ensuring goals are continuously met. Revitalises operations and adapts to changing market conditions.

Overview

6
6
years of post-secondary education
7
7
years of professional experience

Work History

Fitness Team Leader

Celebrity Fitness (MyTown)
Evolution Wellness Holdings, Kuala Lumpur
03.2018 - Current
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on all club employees' mutual success.
  • Implemented performance improvement strategies to help the Fitness Team identify short-term and long-term goals that contribute to overall club performances.
  • Lead the club's Fitness Team to become the highest revenue team among all other clubs from June 2018 – February 2019.
  • Trained and developed new employees on board, ensuring high standards of professional work practices and quality standards of delivery are maintained at all times.
  • Set effective weekly schedules for Fitness Team and Group Fitness Classes (external trainers) based on forecasted data of what's in trend and ensuring each staff's optimum performance levels.
  • Conduct monthly performance management meetings with Fitness Team to review and ensure both professional and personal development goals are on track.
  • Maintained strong knowledge of the business and industry by attending various in-house training programs by Evolution Wellness and Asia Fitness Conferences.
  • Applied learnings and performance data to evaluate and improve operations, especially in a fast and competitive fitness industry, to ensure club stays relevant to patrons and members' needs.
  • Provide leadership, motivation & direction to underperforming staff to ensure cohesiveness and high performing team.
  • Ensured all queries from patrons and members are addressed appropriately and professionally.

Personal Trainer

Celebrity Fitness (Dpluze)
Evolution Wellness Holdings, Cyberjaya
11.2016 - 02.2018
  • Designed specific workout systems for individual clients based on performance ability, especially those with a history of injury.
  • Developed, planned and led personal and group fitness sessions and well-known specialty fitness programs.
  • Built customer loyalty by executing effective completion of training initiatives, leading to increase in packages sold and larger customer base through word-of-mouth referrals.
  • Designed and educated clients with safe and reasonable exercises to perform at home or at gym by themselves.
  • Educated clients on preventative care, nutrition, fitness, stress management and ergonomics.
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.

Personal Trainer / Physiotherapist

Contours Express Malaysia
Setia Alam, Shah Alam, Selangor
06.2015 - 10.2016
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.

Sports Physiotherapist

Sarawak Football Association
Kuching, Sarawak
01.2014 - 12.2014
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
  • Conduct assessment of player readiness and advising on exercises prior to matchday.
  • Strapping, taping, deep tissue massage and preparing players physically on matchday.
  • Provide emergency aid in sport and exercise environment.
  • Examining and assessing injuries, dealing with traumas, rehabilitation programmes with requirements of the coaches and trainers.

Education

Bachelor of Science - Physiotherapy

Asia Metropolitan University
Selangor
10.2010 - 12.2013

Diploma - Physiotherapy

Masterskill University College Of Allied Health
Selangor
07.2007 - 07.2010

Skills

Team Leadership

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Passion

Developed the passion for baking during my short stint working in a cafe in Kuching. In 2019, I started my own home bakery on the side to keep my mind off work (Baked by Drey) as I find baking as a therapy for myself. I also indulge in a lot of books over the years, most notably self-improvement books by Stephen Covey & Mark Manson.

Timeline

Fitness Team Leader

Celebrity Fitness (MyTown)
03.2018 - Current

Personal Trainer

Celebrity Fitness (Dpluze)
11.2016 - 02.2018

Personal Trainer / Physiotherapist

Contours Express Malaysia
06.2015 - 10.2016

Sports Physiotherapist

Sarawak Football Association
01.2014 - 12.2014

Bachelor of Science - Physiotherapy

Asia Metropolitan University
10.2010 - 12.2013

Diploma - Physiotherapy

Masterskill University College Of Allied Health
07.2007 - 07.2010

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Audrey JemangTeam Leader / Strategist / Trainer