Via Nur Ain Aznie Dean Kamil

• Led a team of 5+ fitness professionals trainer

• Managed daily gym operations, including scheduling, performance evaluations, and conflict resolution.
• Organized community fitness events and challenges, enhancing member retention and gym visibility.
• Lead the team to achieve monthly and quarterly sales targets through effective member acquisition, retention strategies, and upselling opportunities.
• Analyze sales reports to identify growth opportunities and implement targeted strategies to boost performance.

• ⁠Support the team in achieving NJM sales goals and closing POS transactions for both myself and the team
• Inspire, coach, and develop team members to maximize their potential by conducting regular meetings, offering constructive feedback, and providing ongoing training and mentorship.
• Ensure exceptional member experiences by overseeing the quality of all interactions and promptly addressing concerns to enhance satisfaction.
• Manage daily operations, including staff scheduling, facility upkeep, and overall club organization, while enforcing safety and compliance standards.
• Continuously monitor key performance indicators (KPIs) related to sales, membership growth, and member satisfaction to refine strategies and drive results.
• Develop personalized workout programs tailored to clients’ fitness levels and goals to maximize performance.
• Perform detailed fitness assessments to understand clients’ starting points, objectives, and any physical limitations.
• Educate clients on proper exercise techniques and form to ensure safe and effective training.
• Track client progress through regular evaluations and adapt training programs to ensure continued improvement.
• Create customized workout plans designed to meet specific client goals, including fat loss, muscle building, athletic performance, endurance, and rehabilitation.
• Deliver one-on-one personal training sessions, providing consistent motivation, feedback, and program adjustments for optimal results.
• Provide nutritional advice and meal planning guidance to support clients’ fitness goals and overall health.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
• Increased client retention through consistent communication, motivation, and support.
• Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
• Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
• Increased client retention through consistent communication, motivation, and support.
• Boosted personal training revenue by promoting additional services to existing clients.
• Maintained up-to-date knowledge of fitness training methods to inform approach.

• Resolved customer and driver complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer and driver satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer and driver requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the driver.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer and driver interactions, contributing to comprehensive database for future reference.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
• Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Created comprehensive fitness programs tailored to needs and goals of each individual.
• Demonstrated proper form and technique to prevent injury.
• Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Increased client retention through consistent communication, motivation, and support.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
• Designed specific workout systems for individual clients based on performance ability.
• Developed healthy eating meal plans for clients to provide holistic approach.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
• Increased client retention through consistent communication, motivation, and support.
• Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
• Developed customized fitness plans for wide range of clients to expand services.