Microsoft Office
Asyraff Wahab
Technical Executive
Summary
Veteran Technical Executive with 3 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
11
11
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Technical Executive
System Consultancy Services Sdn Bhd
Kuala Lumpur
08.2022 - 01.2023
- Tracked, analyzed and monitor technology performance metrics.
- Conducted research and case studies on leading-edge technologies.
- Worked in consultative fashion with other department heads.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Customized and repaired technology based on staff requests.
- Coordinated technical training and personal development classes for staff members.
- Demonstrated familiarity with latest hardware, software and networking technology.
Senior Technician
System Consultancy Services Sdn Bhd
Kuala Lumpur
05.2021 - 08.2022
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Installed new systems and parts with efficient approach.
- Performed evaluations of equipment performance to optimize productivity.
- Drafted preventive maintenance schedule to support equipment longevity.
- Repaired components, systems and machines to control costs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed preventive maintenance on set schedules.
- Completed job reports and logs immediately following service calls.
- Addressed routine equipment maintenance according to established schedule.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Junior Maintenance Engineer
IBS Technologies
Kuala Lumpur
05.2019 - 04.2021
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Adjusted machine settings to maximize performance and equipment longevity.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Performed troubleshooting and repair for complex electrical equipment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Reported issues to property manager so effective resolutions could be put into place.
- Wrote and revised maintenance procedures.
- Rewired and replaced faulty electrical components in equipment.
- Performed preventive maintenance and repairs on various types of equipment.
Maintenance Worker
IBS Technologies
Kuala Lumpur
07.2017 - 09.2017
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Rewired and replaced faulty electrical components in equipment.
Sales Assistant
ST Dupont
Kuala Lumpur
03.2012 - 05.2012
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Staff
Isetan KLCC
Kuala Lumpur
12.2011 - 02.2012
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Assisted with onboarding new staff members, providing orientation and support.
- Supported colleagues with skill development and career development opportunities.
- Observed packing operations to verify conformance to specifications.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Universiti Teknologi MARA (UiTM)
Shah Alam, Malaysia 09.2015 - 01.2019
Skills
Practical engineering skills
Technical competency
Documentation and reporting
Teambuilding
Maintenance and Repair
Critical Thinking
Organization and Time Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
TeamViewer
AnyDesk
Certification
Introduction to IOT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Executive
System Consultancy Services Sdn Bhd
08.2022 - 01.2023
Senior Technician
System Consultancy Services Sdn Bhd
05.2021 - 08.2022
Junior Maintenance Engineer
IBS Technologies
05.2019 - 04.2021
Introduction to IOT
11-2018
CCNA Security
09-2018
Machine Learning Training
05-2018
Maintenance Worker
IBS Technologies
07.2017 - 09.2017
Building Operation & Maintenance Technician - Level 2
09-2016
Building Wiring Installer - Level 1
05-2016
Bachelor of Science - Electrical, Electronics And Communications Engineering
Universiti Teknologi MARA (UiTM)
09.2015 - 01.2019
Sales Assistant
ST Dupont
03.2012 - 05.2012
Staff
Isetan KLCC
12.2011 - 02.2012