Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Asparina Binti Aziz

Asparina Binti Aziz

Hospitality & Airline Services Expert
Kuala Lumpur,Malaysia

Summary

Versatile hospitality and airline professional with extensive experience in guest services, lounge management, and operational excellence. Skilled in delivering premium customer experiences, supervising staff, and handling high-pressure situations. Recognized for strong leadership, problem-solving, and a commitment to exceeding service standards in both hotel and airline environments.

Overview

19
19
years of professional experience
2
2
Certifications
1
1
Language

Work History

Lead Officer

Malaysia Airlines-Sepang
03.2022 - 08.2025
  • Oversee daily operational activities at the airport/assigned department to ensure on-time performance (OTP) and service quality.
  • Coordinate and supervise frontline staff, ensuring adherence to Standard Operating Procedures (SOPs).
  • Monitor flight handling processes, passenger services, baggage, and ground handling activities.
  • Act as a liaison between ground staff, cabin crew, and flight crew for efficient communication.
  • Ensure compliance with Malaysia Airlines’ policies, regulatory requirements, and safety/security protocols.

Assistant Lounge Managers

Pullman Kuala Lumpur City Centre Hotel & Residences-Kuala Lumpur
01.2021 - 01.2022
  • Deliver personalized guest service, handle requests, and resolve complaints.
  • Supervise daily lounge operations (breakfast, afternoon tea, evening cocktails).
  • Ensure cleanliness, presentation, and food safety standards are maintained.
  • Support staff scheduling, training, and performance monitoring.
  • Assist in stock control, ordering, and cost management.
  • Coordinate with other departments for seamless guest experiences.

GSA/Duty Manager

Dynasty Hotel-Kuala Lumpur
01.2007 - 01.2020
  • Supervise front office, housekeeping, food & beverage, and other operational departments during shifts.
  • Ensure guest satisfaction by promptly addressing requests, concerns, and complaints.
  • Conduct inspections of public areas, guest rooms, and facilities to maintain quality and cleanliness standards.
  • Coordinate with other managers to support smooth daily operations and special events.
  • Handle emergency situations and ensure compliance with safety and security procedures.
  • Provide leadership, coaching, and support to staff to maintain service excellence.
  • Prepare reports and handovers for management on shift activities and incidents.

Education

PMR / SPM - SIJIL PELAJARAN MALAYSIA

SEK MEN KEB BANDAR BARU SENTUL
Kuala Lumpur
11.2004

UPSR - UJIAN PENCAPAIAN SEKOLAH RENDAH

SEK KEB BANDAR BARU SENTUL
Kuala Lumpur
11.1999

Skills

Strong leadership and decision-making skills

Certification

CAAM CBTA -RECURRENT

Timeline

Lead Officer

Malaysia Airlines-Sepang
03.2022 - 08.2025

Assistant Lounge Managers

Pullman Kuala Lumpur City Centre Hotel & Residences-Kuala Lumpur
01.2021 - 01.2022

GSA/Duty Manager

Dynasty Hotel-Kuala Lumpur
01.2007 - 01.2020

PMR / SPM - SIJIL PELAJARAN MALAYSIA

SEK MEN KEB BANDAR BARU SENTUL

UPSR - UJIAN PENCAPAIAN SEKOLAH RENDAH

SEK KEB BANDAR BARU SENTUL

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Asparina Binti AzizHospitality & Airline Services Expert