Siti Fawazlita Binti Wahid

• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty
• Giving out up to date information on flight and service
• Directing passengers to find their way around the airport, to send them to the right departure gate, for instance
• Answering telephone enquiries
• Making announcement on the PA system
• handling complaints and difficult customer including passengers, visitors and airport user in professional and tactful manner
• Practice "Courtesy & Care" when attending customer at all times
• Attend incident at terminal area and make incident report
• Record Management - update Activity Log on shift basis.
• Passengers Handling - attend to passengers' enquiries on way findings, airport facilities and
  other passengers' issues. Proactively approach passengers and offer an assistance.
• Queue and Crowd Management - manage and perform queue or crowd control at designated
  touchpoints.

- Giving out up to update information on Limo service

- Directing passengers to find their way around the airport, to send them to the right departure gate

- Practice "Courtesy and Care" when attending customer at all time