ASHVINE ANANTHAKANNAN
Masai, Johor
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Ticketing Clerk
Star Vision Travel & Tours Sdn.Bhd
Masai, Johor, Malaysia
03.2023 - Current
- Worked closely with vendors related to ticketing systems in order to troubleshoot any technical difficulties that arose during shows.
- Prepared detailed reports on ticket sales activities as required by management.
- Resolved customer complaints regarding ticketing issues promptly and courteously.
- Performed daily audits of ticket sales activity to ensure accuracy of financial reports.
- Provided information on upcoming events, pricing, seating availability and promotional offers.
- Monitored inventory levels of tickets at box office locations to determine when additional supplies were needed.
- Ensured that all ticketing policies were followed according to company guidelines.
- Responded quickly to inquiries from customers via phone or email regarding their ticket orders.
- Verified customer identification to ensure compliance with age restrictions or other requirements.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Printed tickets and receipts for customers in a timely manner.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Shipping Assistant
ATA Industrial (M)SDN.BHD
JOHOR BAHRU,JOHOR, MALAYSIA
03.2019 - 10.2022
- Created packing lists and labels for outgoing shipments in accordance with international regulations.
- Verified invoices against shipped goods and resolved discrepancies as needed.
- Maintained accurate records of all shipment data, including tracking numbers, delivery times, and invoice details.
- Received incoming shipments and checked for accuracy against purchase orders.
- Managed returns process including receipt inspection and restocking returned items appropriately.
- Entered information into computer systems accurately and efficiently to track shipments worldwide.
- Monitored inventory levels and communicated stock shortages to management team.
- Prepared parcels for mailing using packaging quality standards.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Salesperson
Veen.Com Textiles
MASAI,JOHOR, MALAYSIA
02.2018 - 01.2019
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Resolved customer complaints promptly and efficiently.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
SPM
SMK Taman Megah Ria
MASAI, JOHOR12-2017
Skills
- Customer Service
- Shipping procedures
- Route Planning
- Shipment Preparation
- Invoicing and Billing
- Customs Compliance
- Materials transportation
- Teamwork and Cooperation
- Invoice reconciliation
- Self-Motivated and Independent
- Shipping and receiving
- Records Management
- Safety Procedures
- Warehousing Operations
- Microsoft Office Suite
- Shipment Tracking
- Payment Processing
- Cash Handling
- Returns processing
- Time management skills
- Microsoft Word
- Multitasking
- Written Communication
- Organization
- Problem-Solving
- Friendly, Positive Attitude
- Google Drive
- Basic computer skills
- Mathematical Calculations
- Reservation procedures
- Data Entry
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malay
Advanced (C1)
C1
Timeline
Ticketing Clerk
Star Vision Travel & Tours Sdn.Bhd
03.2023 - Current
Shipping Assistant
ATA Industrial (M)SDN.BHD
03.2019 - 10.2022
Salesperson
Veen.Com Textiles
02.2018 - 01.2019
SPM
SMK Taman Megah Ria
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