ARVEET GAJENDRAN
Application Executive / IT Operations Specialist
Cyberjaya
Summary
Practical and hands-on professional with experience in IT operations, system monitoring, and vendor coordination. Good at improving workflows, managing resources, and working with teams to get things done. Strong problem-solver who finds ways to make processes run smoother and more efficient. Looking for opportunities where I can use my skills in operations, planning, and vendor management to help businesses grow.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
4
4
Languages
Work History
Application executive / IT Operations Specialist
NTT Ltd
06.2022 - Current
- Manage the operational performance and availability of key enterprise applications, ensuring 24/7 uptime and business continuity for production systems, SAP based, enterprise applications
- Collaborate with internal and external stakeholders to understand their needs, ensuring smooth user engagement and adoption of application services
- Conduct troubleshooting and root-cause analysis for raised issues, implementing business improvements that streamline workflows and optimize system performance
- Serve as the primary point of contact for Level 2/3 support, liaising with vendors for system maintenance and implementing new functionality
- Support multiple projects simultaneously, driving operational improvements
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
IT Product Management & Technical Support
NTT Ltd
01.2022 - 06.2022
- Helped businesses adopt enterprise solutions by working closely with users and teams
- Provided technical support for enterprise applications, resolving issues quickly to reduce downtime
- Analyzed system performance and suggested optimizations to enhance workflow and operational effectiveness
- Improved processes and worked with vendors to align tech solutions with business needs
- Excellent communication skills, both verbal and written.
Service Desk Consultant / Technical Operations
Omniraise
10.2021 - 01.2022
- Monitored IT operations, managed incidents, and ensured SLAs were met
- Automated processes to improve efficiency and cut down manual tasks
- Worked with internal teams and vendors to sort out problems quickly and meet SLAs
- Logged common issues and suggested improvements to make things run smoother
Customer Service (Inbound)
Concentrix
01.2021 - 06.2021
- Helped customers with orders, shipments, and tracking to ensure a smooth experience
- Worked with logistics teams to solve delivery issues and improve shipping efficiency
- Handled customer complaints, negotiated solutions, and made sure issues were resolved quickly
- Managed high call volumes while keeping response times fast and service quality high
- Provided product info and guided customers on the best options based on their needs
- Built good relationships with customers, leading to better satisfaction and repeat business
PC Technician & Maintenance
01.2020 - 01.2020
- Diagnosed and fixed hardware issues like overheating, RAM failures, motherboard faults, and power supply problems
- Replaced and upgraded components, including storage drives, GPUs, cooling systems, and peripherals
- Did preventive maintenance to keep PCs running smoothly and reduce breakdowns
- Helped customers troubleshoot issues, suggested upgrades based on their budget and needs
- Managed sales, handled customer inquiries, and negotiated service prices
- Installed and configured software, drivers, and operating systems for better system performance
- Provided after-service support, ensuring customers understood how to maintain their systems
Freelance Photographer
01.2015 - Current
- Ran Advin Graphs, handling photography projects from start to finish, ensuring top-quality work
- Worked with clients to understand their needs, plan shoots, and deliver results that match expectations
- Managed sales, pricing, and negotiations to secure bookings and grow the business
- Edited and processed photos using Adobe software to maintain high-quality standards
- Built strong client relationships, leading to repeat business and referrals
- Marketed services through social media and networking to expand reach and attract new clients
Education
Diploma - Computer Science
Universiti Tenaga Nasional (UNITEN)
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Dengkil
Ujian Peperiksaan Sekolah Rendah(UPSR) - undefined
SJK(C) Dengkil
Skills
Process Improvement & Vendor Coordination
Customer Service & Negotiation
IT Support & Troubleshooting
Logistics & Order Tracking
Project Handling & Multitasking
Sales & Client Management
Business Operations & Cost Control
Team leadership
Timeline
Application executive / IT Operations Specialist
NTT Ltd
06.2022 - Current
IT Product Management & Technical Support
NTT Ltd
01.2022 - 06.2022
Service Desk Consultant / Technical Operations
Omniraise
10.2021 - 01.2022
Customer Service (Inbound)
Concentrix
01.2021 - 06.2021
PC Technician & Maintenance
01.2020 - 01.2020
Freelance Photographer
01.2015 - Current
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Dengkil
Ujian Peperiksaan Sekolah Rendah(UPSR) - undefined
SJK(C) Dengkil
Diploma - Computer Science
Universiti Tenaga Nasional (UNITEN)
Languages
Tamil
English
Chinese (Mandarin)
Malay
Activityachievements
- 2012-School Perfect
- 2013-Member of Photography club
- 2014- President of Photography club
- 2015-President of football club
- 2016-AJK of Chess Club
- 2017- President of Curriculum group
- 2017-Vice President of Chess Club
- 2018-Member of Football Club in University
- 2020-Uniten photography clubs secretary
- 2021-Secretary of UNICS