Microsoft word
Arveenth Naidu
Customer Service
Johor Bahru, Johor
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Bar Captain
VUE
12.2023 - 12.2024
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Organized special events and promotions to attract new clientele and increase revenue.
- Ensured smooth bar operations by managing inventory, ordering supplies, and maintaining cleanliness standards.
- Streamlined operations by developing efficient bartender schedules and task allocations.
Sales Assistant
Guan Seng Canvas
01.2022 - 12.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Bellhop
Marina Bay Sands
02.2013 - 08.2016
- Worked cooperatively within a team environment to achieve common goals for optimal guest satisfaction levels throughout their stay experience.
- Increased guest loyalty through personalized interactions and attentive assistance with their needs.
- Provided exceptional customer service by addressing guest concerns promptly and efficiently.
- Prepared meeting spaces for events by setting up necessary equipment and furniture according to client specifications.
Education
Bachelor of Arts - Creative Multimedia
Lim Kok Wing University
Cyberjaya, Selangor, Malaysia 04.2001 -
Associate of Arts - Creative Multimedia
Neo Art Institute
Johor Bahru, Johor, Malaysia 04.2001 -
High School Diploma -
SMK Dato Jaafar
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Customer service
Software
Photoshop
Illustrator
Premiere pro
After effect
Timeline
Bar Captain
VUE
12.2023 - 12.2024
Sales Assistant
Guan Seng Canvas
01.2022 - 12.2023
Bellhop
Marina Bay Sands
02.2013 - 08.2016
Bachelor of Arts - Creative Multimedia
Lim Kok Wing University
04.2001 -
Associate of Arts - Creative Multimedia
Neo Art Institute
04.2001 -
High School Diploma -
SMK Dato Jaafar
04.2001 -
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