Cassey Zulaika Yusin
Johor Bahru, Johor
Summary
Dedicated and detail-oriented professional with extensive hands-on experience in office administration, customer service, and hospital housekeeping. Proven ability to enhance daily operations through effective teamwork and independent initiative, ensuring a clean and safe environment. Recognized for reliability and a consistently positive attitude, contributing to a collaborative workplace culture. Committed to delivering exceptional service and support in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Housekeeper
EM SERVICE
03.2023 - 2025
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized and restocked 20+ patient rooms per shift, ensuring 100% compliance with hospital hygiene standard's
Digital Growth Executive
OneXOX, Johor Bahru
04.2022 - 02.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Credit Operations Executive
RedONE Network Sdn Bhd
03.2021 - 02.2022
- Oversaw dally operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- set clear goals to monitor targets and offered rea-time inpur on performance and motivation.
Education
Diploma - Early Childhood Education
UNITAR INTERNATIONAL UNIVERSITY
11.2022
Skills
- Housekeeping practices
- Chemical safety management
- Health and safety standards management
- Guest relations management
- Interpersonal skills
- Proficient in managing multiple tasks
- Team training
- Proficient in Bahasa Melayu
Timeline
Housekeeper
EM SERVICE
03.2023 - 2025
Digital Growth Executive
OneXOX, Johor Bahru
04.2022 - 02.2023
Credit Operations Executive
RedONE Network Sdn Bhd
03.2021 - 02.2022
Diploma - Early Childhood Education
UNITAR INTERNATIONAL UNIVERSITY