Aravindra Sathasivam
STUDENT
Cameron Highlands,Pahang
Summary
Seeking for a job position to enhance my professional skills in face paced workplace. To secure an internship in the field of information technology that utilizes my skills in order to gain experience.
Overview
1
1
year of professional experience
3
3
Languages
Work History
IT Technical Support Intern
Panasonic (M) Sdn.Bhd
11.2019 - 3 2020
- Manage systems (server), hardware, software setup and so on
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Diagnosed and troubleshot hardware, software and network issues.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
IT Technical Support Intern
RM Leopad Sdn.Bhd
10.2023 - 04.2024
- Manage systems( AD server),software installation setup
- E-mail Oulook configuration
- SQL Add,Drop,Delete Database
- New laptop or monitor setup request(CITF forms)
- Diagnosed and troubleshot hardware, software and network issues.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Assisted with updating technical support best practices for use by team.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations, and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
Education
SIJIL PELAJARAN MALAYSIA (SPM) -
BACHELOR OF SCIENCE WITH HONOURS (INFORMATION TECHNOLOGY) - Information Management
UNIVERSITI UTARA MALAYSIA
Sintok, Kedah, Malaysia11.2024
DIPLOMA IN INFORMATION TECHNOLOGY - Information Security
POLITEKNIK METRO TASEK GELUGOR
Tasek Glugor, Penang, Malaysia06.2022
Skills
C Programming - IntermediateJava - IntermediateWeb Designing - IntermediateInstallation hardware & Software - Intermediate
Problem-solving abilities
Decision-Making
Hardware and Software Repair
Adaptability and Flexibility
Team Collaboration
Self Motivation
Problem-solving aptitude
Software Installation
IT Documentation
Desktop support
Multitasking
Help Desk Support
Time Management
Technical Support
Microsoft Outlook
Interpersonal Skills
Accomplishments
- Represent for school Badminton Team
- Committee member for Leo Club
- Committee member for Red Crescent (PBSM)
- Commitee member for Silambam Society
- FINAL YEAR PROJECT I-RIA 2023 (SECURE MOBILE E-VOTING APPLICATION) - SILVER MEDALIST (NATIONAL LEVEL)
References
- PUAN FARAH ARRIFAH BINTI ABD. AZIZ, Academic Advisor, Polytechnic METrO Tasek Gelugor, 013 399 1862.
- PUAN AZIZAH BT SIRON, Head of Industrial Training Department, Polytechnic METro Tasek Gelugor, 016 430 0213.
- MR.LING LEONG DAIK, (ISD PISMY DEPARTMENT), PANASONIC MANAGEMENT MALAYSIA SDN. BHD, 012-619 5245.
- PROF. TS. DR. MASLINDA BINTI MOHD NADZIR, Practium Unit School Of Computing Advisor, Universiti Utara Malaysia, 04-9285126.
- MR.JEGAN PUNNUSAMY, IT MANAGER, LEOPAD SDN BHD,018-2139729.
Timeline
IT Technical Support Intern
RM Leopad Sdn.Bhd
10.2023 - 04.2024
IT Technical Support Intern
Panasonic (M) Sdn.Bhd
11.2019 - 3 2020
SIJIL PELAJARAN MALAYSIA (SPM) -
BACHELOR OF SCIENCE WITH HONOURS (INFORMATION TECHNOLOGY) - Information Management
UNIVERSITI UTARA MALAYSIA
DIPLOMA IN INFORMATION TECHNOLOGY - Information Security
POLITEKNIK METRO TASEK GELUGOR