Andrew Stevenson Pereira
IT Infrastructure
Kuala Lumpur,14
Summary
Experienced and skilled Technical Specialist with a proven track record in efficiently setting up desktops, laptops, and mobile devices. Adept at training users and configuring protocols to ensure maximum security, usability, and performance. With 15 years of IT experience, brings a wealth of knowledge to effectively address technical challenges and contribute to the success of both the company and its employees. Diligent in staying updated with the latest software and device advancements to maintain optimal productivity. Leveraging training and problem-solving abilities to provide valuable technical expertise that drives company growth and employee satisfaction.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
4
4
Languages
Work History
IT Executive
Topcon Positioning
11.2022 - 10.2024
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- End User Support for in house & Remote support for other regional. Indonesia , Singapore , Philippines , Vietnam
- implement IT solutions fo new building TIM
- Oversaw incident management procedures, reducing downtime through prompt response to system failures or disruptions.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
Senior IT, EUS
Honeywell International Sdn Bhd
10.2017 - 12.2022
- Company Overview: Industry Corporate & Function Specialization IT System Hardware, Infrastructure & Support Software
- LAN, VLAN, WAN and Wi-Fi configuration
- Patch Panel, Switch Port, Router, Avaya Server and WAAS Device
- Firewall and Network Security
- Avaya IP Phone services and configuration
- Skype for Business VoIP system
- Video Conferencing Services (including Crestron
- Skype for Business
- CX5000 and CX8000 system)
- Booking system (Microsoft Outlook with Crestron Wall Panel)
- Compute servers which is based on x64 computing platforms
- Database servers (Microsoft SQL Servers and Oracle)
- Storage (The 2 protocols shown below would be an IP based storage)
- NFS (Network File System): It is a distributed file system protocol that allows user on a client PC to be able to have access over the files through the personal/enterprise network as if a local storage system
- CIFS (Common Internet File System): It is a standard for a user to share the files through read/write functions over the corporate intranets and Internet such as Dropbox, OneDrive, Google Drive, etc
- Dynamic Computing Services (DCS)- Windows server hosting infrastructure which will be based on the technology from server virtualization by using VMware hypervisor
- Backup Integrated Storage (BIS)- The DCS/Servers will have an underlying storage platform which will be connected to perform a backup for the File Server or App Server through the NetBackup system
- The backup system will be using a tape library system which consist of 8 slots for tape storage with the LTO-5 system and it consist of 2TB storage space in a single tape
- There will be incremental backups for Monday evening till Thursday evening and full backups on Friday evening till Sunday evening
- These policies were set to not disturb the productivity of the users
- Snapshots from Netbotz were taken once you access to the server room with 5 clicks and store into the local storage (SATA)
- These snap copies will be stored for 3 months then it will be wiped off due to the lack of storage space
- Environment detection- Netbotz can detect the leakage of liquid, temperature of the room to avoid water vapour, etc
- Power backup- The server room will have UPS Power Backup from Schneider Electric which can provide 1 hour of power supply to the IT equipment in the Server Room to ensure a proper shutdown/downtime to avoid system crash or equipment failure
- End user devices such as PC, Smartphones (Android & iOS), etc
- Enterprise Messaging system (Microsoft Exchange & Skype for Business)
- Configure Printer (YSoft Smartcard Service, Fuji Xerox system, Dot Print system, Scan, Copy, & Fax Services)
- Industry Corporate & Function Specialization IT System Hardware, Infrastructure & Support Software
On-Site Technical Support / Technical Specialist
Packet One Networks Sdn Bhd - Telekom
01.2010 - 12.2013
- Company Overview: Industry Digital & Telecommunication Specialization Network Virtualization & Infrastructure
- Receive tickets from level 2, study the case / issues, arrange call back to make appointment with customer
- Follow-up on troubleshooting steps either office base or customer's premise
- Record requests / incidents using a Service Management tool (CFM)
- Users able to communicate their requests incidents to the service desk through phone call / email
- Liaising with clients to gather and understand technical along with business requirements
- Identify trends in reported issues and create checklist for troubleshooting issues
- Attend to customers' technical complaints promptly through all approved communication channels
- Filter cases logs by agents, Handle supervisor calls
- To investigate customers' complaint promptly, determine nature & extend of problems, recommend remedial measures
- To provide Service Request fulfilment if required
- Meeting with superiors and team to maintain teamwork within the team and understanding the direction of the individual, team and organization
- Industry Digital & Telecommunication Specialization Network Virtualization & Infrastructure
Assistant Manager IT Executive
Faruma Bukit Bintang
01.2013 - 08.2016
- Company Overview: Industry Hospitality Specialization Hospitality
- Maintaining systems by monitoring servers from time to time and do troubleshooting on network itself
- Industry Hospitality Specialization Hospitality
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior IT Executive
Hewlett-Packard Malaysia (HP)
09.2013 - 02.2014
- Company Overview: Industry Corporate & Function Specialization IT System & Support
- Provide end user support to several location (total nine 9 sites within West Malaysia) simultaneously and assign and provide necessary guidance to the Dispatch Engineers during their fieldwork at the aforesaid sites
- Participate in the development, execution, supervision, and coordination of all technical aspects including development of plans, schedules, contracts, procedures and systems
- Setting up, administering, maintaining and upgrading communication systems, local area networks and wide area networks for an organization
- Managed vendor relationships for hardware and software procurement, ensuring cost-effective investments in technology resources.
- Developing and designing security devices and software to ensure safety of client's products and information
- Perform Project management of IT initiatives
- Manage multiple areas of technology and multiple departments
- Protecting the networks, infrastructure and computer systems are IT security professionals
- Customizing access to information as per the rules and necessity
- Managing security measures for information technology system within a network system
- Operating regular inspections of systems and network processes for security updates
- Reduced system downtime with proactive maintenance, monitoring, and troubleshooting strategies.
- Maintaining standard information security policy, procedure and services
- Provide solution and Guidelines for EUS and Engineer
- Perform field quality control observations and assessments
- Analysed 9 Site current issues
- Application issues, provide solution or lease with vendor or other support team
- IT related purchase, software, hardware
- EUS PC, laptop or server Operating system upgrade
- Supporting, monitoring and maintaining workplace technology and responding to users' requests for help
- Daily users troubleshooting support and solution
- Remote support for 9 sites
- Avaya Customer phone systems support
- Support Hardware Project upgrading
- In-house wireless network connection setup and support
- Network Hardware upgrading and troubleshooting
- LAN and WAN Server trouble shooting
- SCCM server and HP UNITY support MDM phone support for installation and trouble shooting
- Industry Corporate & Function Specialization IT System & Support
IT Executive
Golden Horses Palace Bhd
02.2010 - 12.2012
- Company Overview: Industry Hospitality System Management Specialization Information Technology Support
- Providing technical support in the use of Golden Horses Palace Bhd's applications for staffs and customers
- Maintaining systems by monitoring servers from time to time and do troubleshooting on network itself
- Systems monitoring including SMS Host, Delphi, Infrasys, Kensoft, Karensoft,Ving Card and SBT Pro
- Troubleshooting on faulty computer components (Desktop, Printers, Notebook)
- Repairing faulty computer components by replacement
- Software Installation
- Did Preventive Maintenance on Computer
- Formatting Computer/Notebook
- Support and guide remote users to connect to Golden Horses Palace Bhd's network by performing troubleshooting
- Systems monitoring including PMS Pegasus, MC, POS and Ving Card
- Repairing faulty computer components by replacement hardware Software Installation
- Performed Preventive Maintenance on Computer
- Formatting Computer/Notebook
- Support and guide remote users to connect to Furama hotel network by performing troubleshooting
- To ensure strong Internet Connectivity
- To ensure all computer equipment is running well
- To ensure quality of Wireless Internet Connection
- Have stock of all computer related equipment in hotels under my charge
- Have good customer service techniques
- Perform daily backup for some application were need database backup
- Backup using Microsoft backup application
- Industry Hospitality System Management Specialization Information Technology Support
IT Executive
Citrus Hotel
01.2008 - 01.2010
- Company Overview: Industry Hospitality System Management Specialization Information Technology Support
- In-charge of 3 Kuala Lumpur based properties
- Responsible for phone support to out based property, Citin Langkawi Hotel (42 Rooms)
- To ensure all computer equipment is running well
- To ensure quality of Wireless Internet Connection
- To ensure strong Internet Connectivity
- To create email accounts for all staff
- To assist guests with their technical queries
- Have good customer service techniques
- Communicate with Chief Technical Director based in headquarters, Bangkok, Thailand
- Ensure proper book keeping and documentation of User Accounts and Passwords
- Log down major incident reports for future references
- Have stock of all computer related equipment in hotels under my charge
- Carry out Weekly, Fortnightly and Monthly maintenance of equipment
- Handle and Maintain Security CCTV System
- Industry Hospitality System Management Specialization Information Technology Support
Software Technician
C.S.A Maybank MSC Malaysia
01.2007 - 12.2007
- Company Overview: Industry IT & Finance Services Specialization Banking Application System
- Deployed as a Team Leader
- Software and Hardware Maintenance for the following organizations
- Menara Maybank (Pudu Raya Head Quarters) Jalan Bangsar Maybank
- Bukit Jelutong Maybank Call Center
- United Overseas Bank Head Quarters
- To train new employees on company software, products and technical issues
- Carry out Software, Hardware and Operating System Upgrading
- To troubleshoot and repair office computers and printers
- Industry IT & Finance Services Specialization Banking Application System
Education
High School Diploma -
MLVK
Brickfield MLVK 04.2002 - 03.2003
Skills
Computer Systems Installation and Upgrading
References
- Mrs. Gurpreet, Service Manager, Dell, 017-2273501
- MR. Mike Lim, Infrastructure specialist Manager, Akzo Nobel Paints (Malaysia) Sdn Bhd, 019-3515838
- Ms. Shivashankari, IT Manager, Furama Bukit Bintang, 012-3505023
Personal Information
Nationality: Malaysian
Certification
Juru Technical - 2002 - 2003
Gaming
Convenience and Accessibility
- Play Anytime, Anywhere: One of the biggest advantages of mobile gaming is its portability. You can play while commuting, waiting in line, or relaxing at home without needing a console or PC.
- Instant Access: With your phone always in hand, games are just a tap away. No need to wait for long load times or booting up a console.
- Many mobile games are designed for short play sessions, making it easy to pick up and play for a few minutes or an hour. Games like Candy Crush, Clash Royale, or Subway Surfers are perfect for quick, fun bursts of gameplay.
- Mobile games often don't require long-term commitments, making them great for people with limited time.
- There's a massive range of genres available for mobile gaming, from puzzle games, strategy games, and casual simulators, to full-fledged RPGs and competitive shooters.
- Mobile platforms offer a lot of free-to-play games with in-app purchases, so you can try games without any financial commitment.
- Many mobile games have built-in social features like multiplayer modes, leaderboards, and co-op gameplay. Games like Among Us, PUBG Mobile, and Call of Duty Mobile allow you to connect with friends or strangers for social gaming experiences.
- Some mobile games also have built-in chat features, allowing you to interact with others while playing.
Timeline
IT Executive
Topcon Positioning
11.2022 - 10.2024
Senior IT, EUS
Honeywell International Sdn Bhd
10.2017 - 12.2022
Senior IT Executive
Hewlett-Packard Malaysia (HP)
09.2013 - 02.2014
Assistant Manager IT Executive
Faruma Bukit Bintang
01.2013 - 08.2016
IT Executive
Golden Horses Palace Bhd
02.2010 - 12.2012
On-Site Technical Support / Technical Specialist
Packet One Networks Sdn Bhd - Telekom
01.2010 - 12.2013
IT Executive
Citrus Hotel
01.2008 - 01.2010
Software Technician
C.S.A Maybank MSC Malaysia
01.2007 - 12.2007
Juru Technical - 2002 - 2003
12-2003
High School Diploma -
MLVK
04.2002 - 03.2003
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