Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew Francis

Kuala Lumpur

Summary

Regional Sales Manager with 24 years of experience in I.T. security solutions, specializing in Public Safety, Biometric Solutions, Facial Recognition, and Digital ID. Expert in developing strategic approaches, acquiring new customers, and expanding market territories to drive revenue growth. Demonstrated success in maximizing opportunities and achieving outstanding results in highly competitive environments.

Overview

26
26
years of professional experience

Work History

Regional Sales Manager (APAC)

NEC Asia Pacific Pte Ltd
06.2023 - 04.2024
  • Drove significant regional sales growth by designing and executing targeted marketing strategies and identifying high-potential business opportunities
  • Increased market share by capitalizing on growth opportunities and collaborating with cross-functional teams
  • Led and motivated the sales team, providing guidance and support to achieve both individual and team sales targets
  • Developed and managed sales forecasts, budgets, and performance metrics to ensure alignment with company goals
  • Negotiated and closed high-value deals, optimizing contract terms to enhance profitability and customer satisfaction
  • Coordinated with marketing, product development, and customer support teams to ensure smooth execution of sales initiatives
  • Maintained a $25 million sales pipeline, achieving a 30% conversion rate into actual sales.

SALES MANAGER

Infobip Asia Pacific Sdn.Bhd
02.2021 - 04.2023
  • Drove and exceeded sales budget for Infobip’s Omnichannel Communication tools (Chatbot, Contact Center, Marketing Automation) across SMS, Email, Voice, WhatsApp, and Facebook Messenger
  • Cultivated long-term client relationships through outstanding service and regular follow-ups
  • Managed strategic key accounts, fostering loyalty and generating repeat business through effective planning and relationship-building.

Head of IoT Division

KONICA MINOLTA SDN BHD
01.2019 - 01.2021
  • Directed the day-to-day operations of the IoT department, ensuring smooth workflow and efficient team performance
  • Developed and executed sales strategies to drive revenue growth and meet sales targets
  • Managed departmental budgets, optimizing resource allocation to maximize ROI
  • Established and monitored sales goals, implementing corrective actions as needed to meet objectives
  • Collaborated with cross-functional teams to integrate IoT solutions with existing systems and drive innovation
  • Cultivated and maintained strong relationships with key clients and stakeholders to drive customer satisfaction and loyalty.

Business Development Manager

NEC Corporation of Malaysia Sdn. Bhd
01.2013 - 01.2018
  • Specialized in the Public Safety Business Unit, collaborating closely with Account Directors, Marketing teams, Channel Partners, Systems Integrators (SIs), and Independent Software Vendors (ISVs) to drive growth for public safety products and solutions
  • Expanded the client base by identifying and pursuing new business opportunities and building strong relationships with key decision makers
  • Fostered strategic partnerships and alliances to enhance product offerings and market reach
  • Conducted market analysis to identify trends and opportunities, developing targeted strategies to capitalize on emerging business potentials
  • Maintained and nurtured client relationships, ensuring high levels of customer satisfaction and repeat business.

various it industry position

Multiple Company
01.1998 - 12.2017
  • Technical supervisor, Technical Consultant.

Education

Master of Business Administration - Business Administration

University of Sunderland
04.2022

MQA-APEL LEVEL7 - Management and Business

The Malaysian Qualifications Agency
08.2020

Diploma in Computer Studies - Computer Studies

Informatics College
11.1997

Skills

  • Sales/Marketing Management
  • Strategic Management Planning
  • Strong Negotiation Skill
  • New Account Development
  • Lead Generation
  • Contract Negotiations
  • Sales Tracking
  • Partnership Development
  • Microsoft Dynamics 365/Sales Force/Altify Account Planning/Xactly Forecasting/Klue Digest

Languages

English
Bahasa Melayu
Mandarin

Timeline

Regional Sales Manager (APAC)

NEC Asia Pacific Pte Ltd
06.2023 - 04.2024

SALES MANAGER

Infobip Asia Pacific Sdn.Bhd
02.2021 - 04.2023

Head of IoT Division

KONICA MINOLTA SDN BHD
01.2019 - 01.2021

Business Development Manager

NEC Corporation of Malaysia Sdn. Bhd
01.2013 - 01.2018

various it industry position

Multiple Company
01.1998 - 12.2017

Master of Business Administration - Business Administration

University of Sunderland

MQA-APEL LEVEL7 - Management and Business

The Malaysian Qualifications Agency

Diploma in Computer Studies - Computer Studies

Informatics College
Andrew Francis