Andrew Francis
Kuala Lumpur
Summary
Regional Sales Manager with 24 years of experience in I.T. security solutions, specializing in Public Safety, Biometric Solutions, Facial Recognition, and Digital ID. Expert in developing strategic approaches, acquiring new customers, and expanding market territories to drive revenue growth. Demonstrated success in maximizing opportunities and achieving outstanding results in highly competitive environments.
Overview
26
26
years of professional experience
Work History
Regional Sales Manager (APAC)
NEC Asia Pacific Pte Ltd
06.2023 - 04.2024
- Drove significant regional sales growth by designing and executing targeted marketing strategies and identifying high-potential business opportunities
- Increased market share by capitalizing on growth opportunities and collaborating with cross-functional teams
- Led and motivated the sales team, providing guidance and support to achieve both individual and team sales targets
- Developed and managed sales forecasts, budgets, and performance metrics to ensure alignment with company goals
- Negotiated and closed high-value deals, optimizing contract terms to enhance profitability and customer satisfaction
- Coordinated with marketing, product development, and customer support teams to ensure smooth execution of sales initiatives
- Maintained a $25 million sales pipeline, achieving a 30% conversion rate into actual sales.
SALES MANAGER
Infobip Asia Pacific Sdn.Bhd
02.2021 - 04.2023
- Drove and exceeded sales budget for Infobip’s Omnichannel Communication tools (Chatbot, Contact Center, Marketing Automation) across SMS, Email, Voice, WhatsApp, and Facebook Messenger
- Cultivated long-term client relationships through outstanding service and regular follow-ups
- Managed strategic key accounts, fostering loyalty and generating repeat business through effective planning and relationship-building.
Head of IoT Division
KONICA MINOLTA SDN BHD
01.2019 - 01.2021
- Directed the day-to-day operations of the IoT department, ensuring smooth workflow and efficient team performance
- Developed and executed sales strategies to drive revenue growth and meet sales targets
- Managed departmental budgets, optimizing resource allocation to maximize ROI
- Established and monitored sales goals, implementing corrective actions as needed to meet objectives
- Collaborated with cross-functional teams to integrate IoT solutions with existing systems and drive innovation
- Cultivated and maintained strong relationships with key clients and stakeholders to drive customer satisfaction and loyalty.
Business Development Manager
NEC Corporation of Malaysia Sdn. Bhd
01.2013 - 01.2018
- Specialized in the Public Safety Business Unit, collaborating closely with Account Directors, Marketing teams, Channel Partners, Systems Integrators (SIs), and Independent Software Vendors (ISVs) to drive growth for public safety products and solutions
- Expanded the client base by identifying and pursuing new business opportunities and building strong relationships with key decision makers
- Fostered strategic partnerships and alliances to enhance product offerings and market reach
- Conducted market analysis to identify trends and opportunities, developing targeted strategies to capitalize on emerging business potentials
- Maintained and nurtured client relationships, ensuring high levels of customer satisfaction and repeat business.
various it industry position
Multiple Company
01.1998 - 12.2017
- Technical supervisor, Technical Consultant.
Education
Master of Business Administration - Business Administration
University of Sunderland
04.2022
MQA-APEL LEVEL7 - Management and Business
The Malaysian Qualifications Agency
08.2020
Diploma in Computer Studies - Computer Studies
Informatics College
11.1997
Skills
- Sales/Marketing Management
- Strategic Management Planning
- Strong Negotiation Skill
- New Account Development
- Lead Generation
- Contract Negotiations
- Sales Tracking
- Partnership Development
- Microsoft Dynamics 365/Sales Force/Altify Account Planning/Xactly Forecasting/Klue Digest
Languages
English
Bahasa Melayu
Mandarin
Timeline
Regional Sales Manager (APAC)
NEC Asia Pacific Pte Ltd
06.2023 - 04.2024
SALES MANAGER
Infobip Asia Pacific Sdn.Bhd
02.2021 - 04.2023
Head of IoT Division
KONICA MINOLTA SDN BHD
01.2019 - 01.2021
Business Development Manager
NEC Corporation of Malaysia Sdn. Bhd
01.2013 - 01.2018
various it industry position
Multiple Company
01.1998 - 12.2017
Master of Business Administration - Business Administration
University of Sunderland
MQA-APEL LEVEL7 - Management and Business
The Malaysian Qualifications Agency
Diploma in Computer Studies - Computer Studies
Informatics College
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