Summary
Overview
Work History
Education
Skills
Certification
References
Additional Information
Timeline
Generic
Amirul Shazuan

Amirul Shazuan

Content Moderator
Kuala Lumpur

Summary

Content moderation professional with proven track record of ensuring compliance with community standards and policies. Known for fostering collaborative work environment and consistently delivering results. Highly adaptable and dependable, with strong problem-solving and analytical skills that enhance team performance and meet organizational goals.

Overview

7
7
years of professional experience
1
1
Certification
2
2
Languages

Work History

Content Moderator

Teleperformance
01.2023 - Current
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Life Planner

AIA Public Takaful
01.2022 - 01.2023
  • Developed strong referral networks, expanding the customer base and increasing revenue potential.
  • Streamlined the life planning process for clients with clear communication and detailed documentation.
  • Protected clients'' assets and ensured peace of mind with appropriate insurance coverage recommendations based on individual circumstances.
  • Built a reputation for excellence within the industry by adhering to ethical standards, consistently delivering quality service, and maintaining a high level of professionalism.

Retail Operation Manager

Finest Ounce
02.2020 - 01.2022
  • Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
  • Contributed to leadership team for implementing company policies and procedures.
  • Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
  • Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.

Retail Sales Associate

Finest Ounce
04.2018 - 01.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Sijil Peperiksaan Malaysia -

SMK Subang Bestari

Diploma - Accountancy

Management & Science University
01.2017

Skills

Content management

Certification

HRDF Training: Know Your Communication with DISC

References

Syafiqah, Sukor, syafiqahsukor.work@gmail.com, +60 17 605 0598, AIA Public Takaful

Additional Information

HRDF Training :-

  • Know your communication with DISC
  • Stress & Time Management
  • Business Writing Professional

Timeline

Content Moderator

Teleperformance
01.2023 - Current

Life Planner

AIA Public Takaful
01.2022 - 01.2023

Retail Operation Manager

Finest Ounce
02.2020 - 01.2022

Retail Sales Associate

Finest Ounce
04.2018 - 01.2020

Sijil Peperiksaan Malaysia -

SMK Subang Bestari

Diploma - Accountancy

Management & Science University

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Amirul ShazuanContent Moderator