Amir Soffian Bin Shafie
IT Technician
Pulau Pinang
Summary
To get an opportunity that allows me to showcase my skills and contribute to the company's growth Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
IT Technical Support Intern
Aexis Technologies Sdn bhd
Selangor
02.2017 - 06.2017
- Monitored and logged daily server tasks and reports.
- Resolved Internet and wireless and wired network access problems.
- Installed application software and upgrades, virus protection, and drivers.
- Replaced defective components and upgraded office equipment per technology plan.
- Determined and resolved printer and networked copier outages.
- Conducted system patching and software updates to field laptops using remote access software.
Education
Diploma of Engineering Technology - Computer and Networking
07.2014 - 07.2017
GPA: 2.6
Sijil Pelajaran Malaysia -
01.2011 - 12.2012
Skills
Excellent Communication
Desktop Technical Support
Peripheral maintenance
Wireless Networking
Desktop and laptop installations
Help desk support
Certification
CCNA 1, Cisco - 6 Months
Timeline
Computer Service & Networking Training - 4 days
01-2022
IT Technical Support Intern - Aexis Technologies Sdn bhd
02.2017 - 06.2017
CCNA 3, Cisco - 6 Months
02-2017
CCNA 4, Cisco - 6 Months
02-2017
CCNA 1, Cisco - 6 Months
10-2016
CCNA 2, Cisco - 6 Months
10-2016
University Kuala Lumpur - Diploma of Engineering Technology, Computer and Networking
07.2014 - 07.2017
Sekolah Menengah Teknik Taiping - Sijil Pelajaran Malaysia,
01.2011 - 12.2012