Summary
Overview
Work History
Education
Skills
Interests
Volunteers
Timeline
Hi, I’m

AMIRAH SOLEHAH ZAINI

English Language
SHAH ALAM
AMIRAH SOLEHAH ZAINI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

3
years of professional experience
9
years of post-secondary education
4
Languages

Work History

Kelas Mengaji Adawi
Selangor

Private Tutor
05.2022 - 07.2023

Job overview

  • Taught students remotely via pre-recorded and live video sessions.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Maintained tutoring records to adjust instruction and update parents on student progress.
  • Traveled 100 miles to various locations to provide tutoring sessions to students in need

Genesys Gaming
Selangor, Perak

E-Sports Event Organizer
03.2023 - 07.2023

Job overview

  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Managed over 50 customer texts per day

WEBTOON
Shah Alam, Selangor

Indonesian-English Translator
01.2021 - 03.2021

Job overview

  • Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
  • Managed to edit and proofread 20 texts to accurately reflect English language per day.
  • Worked collaboratively to improve operations by offering ideas, identifying issues and respecting team members.
  • Maintained message content, tone, and emotion as closely as possible.
  • Translated legal and research materials from Indonesian to English

AEON
Shah Alam, Selangor

Customer Service Cashier
06.2020 - 08.2020

Job overview

  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Lifted up to 10 kilograms at once and used forklift to move heavier loads

Education

University Teknologi MARA
, Shah Alam, Selangor, Malaysia

Bachelor of English For Professional Communication from Academy of Language Studies
10.2021 - 08.2024

Kolej Matrikulasi Perlis
, Arau, Perlis

Associate of Science from Foundation of Science
05.2019 - 05.2020

Sekolah Menengah Islam Hira'
, Jeram, Kuala Selangor

High School Diploma
01.2014 - 12.2018

Skills

    Database Management

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Interests

Socializing with people

Video editing

Volunteers

Since I like meeting and talking with people, I think doing volunteers allow me to get more chance to do that. In my opinion, offering helping hands make me feel happy and seeing the happiness I can bring to their faces also gives me some sort of satisfaction. I also believe that when we help others who are in need, the help will come back to us when we need it some day. Due to all that stated above, I have always been active throughout my degree years with club associations that can give me these chances to at least socialize with others. 

Timeline

E-Sports Event Organizer

Genesys Gaming
03.2023 - 07.2023

Private Tutor

Kelas Mengaji Adawi
05.2022 - 07.2023

University Teknologi MARA

Bachelor of English For Professional Communication from Academy of Language Studies
10.2021 - 08.2024

Indonesian-English Translator

WEBTOON
01.2021 - 03.2021

Customer Service Cashier

AEON
06.2020 - 08.2020

Kolej Matrikulasi Perlis

Associate of Science from Foundation of Science
05.2019 - 05.2020

Sekolah Menengah Islam Hira'

High School Diploma
01.2014 - 12.2018
AMIRAH SOLEHAH ZAINIEnglish Language