Amirah Norisham
Assistant Manager
Kuala Lumpur,Desa Pandan
Summary
I am a self-motivated, ambitious person who has developed a mature and responsible approach to any task that need to be undertake, or situation that to be presented with. I can work collaboratively with others towards an objective of professional excellence, for a dynamic and for the sake of getting knowledge for further use. I would like to be a part of a company where I could use and enhance my skills as well as gain experience for the future development of myself.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
Romance Music & Art Sdn Bhd
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
Customer Service Executive
Romance Music & Art Sdn Bhd
Kuala Lumpur
09.2018 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Waitress
Aseana CaféBar
1 2016 - 3 2016
- Process customer's payment, manages cash register and responded to customer's queries
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
BACHELOR WITH HONOUR IN FOOD SCIENCE -
Universiti Malaysia Sabah
Kota Kinabalu, Sabah 01.2014 - 04.2018
FOUNDATION OF SCIENCE -
Universiti Teknologi Mara Puncak Alam
Bandar Puncak Alam, 10 01.2013 - 04.2014
HIGH SCHOOL -
Maktab Rendah Sains Mara Kubang Pasu
Kedah 01.2011 - 04.2012
Skills
Organization
Creativity
Team Working
Multitask
SQL
Conveying information to customer
Handling ad hoc task and documentation
Personal Information
- Status: Married
- Date of Birth: 10/06/95
- Nationality: Malaysian
Internship
6 months, English Hotbreads Sdn Bhd Sel, Department of Halal, Department of Quality Control, Department of Quality Assurance, Department of Procurement
Interestedfield
- Customer Service
- Public Relation
Languages
English
Malay
Socialmedia - Facebook
Amirah Norisham
References
- Ms. Adilah Binti Md Ramli, Lecture, Faculty of Food Science and Nutrition, +6016-831 7565, madilah@hotmail.com
- Michelle Wong, Owner, Romance Music & Art Sdn Bhd, +6018 -6883328, michellewong@romancemusicandart.com
Extracurricular Activities
STUDENT REPRESENTATIVE, Exco of Volunteer And Community Council, 2015, 2016, Head of programme 'Karnival Sukarelawan UMS'. Head of adhoc programme 'Liter of Light' with UTHM. EXECUTIVE COUNCIL OF UMS ORIENTATION WEEK, Head of International Students Welcoming Unit, 2016, 2017, Handling the international student's affairs in orientation week for 2 years in a row.
Timeline
Assistant Manager
Romance Music & Art Sdn Bhd
01.2024 - Current
Customer Service Executive
Romance Music & Art Sdn Bhd
09.2018 - 12.2023
BACHELOR WITH HONOUR IN FOOD SCIENCE -
Universiti Malaysia Sabah
01.2014 - 04.2018
FOUNDATION OF SCIENCE -
Universiti Teknologi Mara Puncak Alam
01.2013 - 04.2014
HIGH SCHOOL -
Maktab Rendah Sains Mara Kubang Pasu
01.2011 - 04.2012
Waitress
Aseana CaféBar
1 2016 - 3 2016