Lee Yi Hao
English Tutor
Johor Bahru, Johor,01
Summary
Adept in technology proficiency and strong communication skills, I excelled at Forte Academy of Music Sdn Bhd by enhancing student learning experiences and boosting enrollment rates. My background in sales and education, combined with the ability to adapt and motivate, has consistently driven my employers' success, demonstrating a tangible impact on operational efficiency and customer satisfaction. As a committed English Tutor with 3 years of experience teaching English as a second language to primary students and adults, I am genuinely interested in the needs and interests of students. I am adaptable and apply various teaching methods to address multiple learning styles.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Administrator
Forte Academy of Music Sdn Bhd
07.2020 - 04.2021
- Managed daily operations, including scheduling lessons and coordinating with instructors.
- Handled customer inquiries, provided information about programs, and assisted with enrollment.
- Maintained accurate records of student attendance, payments, and progress.
- Organised events and recitals, ensuring smooth execution and participant satisfaction.
- Communicated effectively with parents, addressing concerns, providing updates on student progress, and ensuring a positive experience.
- Ensured the office environment was clean, organised, and conducive to learning.
Sales Associate
Fossil Group
05.2021 - 12.2021
- Collaborated with team members to achieve monthly sales targets.
- Organised in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
English Tutor
Success Ladder Academy
01.2022 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Enhanced students' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalised tutoring sessions based on student needs, leading to improved academic performance.
Education
High School Diploma -
Foon Yew High School Kulai
Kulai, Johor, Malaysia 04.2001 -
No Degree - TESOL
World Tesol Academy
Online Course 04.2001 -
Skills
Strong Communication Skills
Patience
Adaptability
Subject Knowledge
Technology Proficiency
Motivational Skills
Lesson Planning
Building rapport
Online Teaching Capabilities
Bilingual in Mandarin and English
Certification
UEC
Timeline
English Tutor
Success Ladder Academy
01.2022 - Current
120-Hour TESOL/TEFL Certificate
06-2021
Sales Associate
Fossil Group
05.2021 - 12.2021
Administrator
Forte Academy of Music Sdn Bhd
07.2020 - 04.2021
UEC
11-2018
High School Diploma -
Foon Yew High School Kulai
04.2001 -
No Degree - TESOL
World Tesol Academy
04.2001 -
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