AMER ISKANDAR BIN ABDUL HALIM SHAH
Retail Management
Sepang, Selangor,10
Summary
Supervisor with over 10 years of experience in retails work environments where staff management and customer service were priority. Trained and developed exceptional team that delivered on corporate goals and met benchmarks for customer satisfaction.
Overview
10
10
years of professional experience
2
2
Languages
6
6
years of post-secondary education
Work History
SALE ASSISTANT (CONVERSE OUTLET)
ALANTIC SPORTS SDN. BHD
12.2014 - 02.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Assisted customers with prompt and polite support in-person and via telephone.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
SENIOR RETAIL SALES ASSOCIATE (ADIDAS OUTLET)
ADIDAS MALAYSIA SDN. BHD
06.2015 - 12.2019
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Performed additional duties as assigned, demonstrating flexibility and commitment to the overall success of the store.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.
DIGITAL MARKETER & WEB DESIGN
Freelance
Cyberjaya, Selangor
12.2019 - 10.2023
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
SUPERVISOR OF OPERATION
MR.DIY GROUP
Sepang, Selangor
12.2023 - Current
- Submitted documentation and reports to upper management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH TEKNIK KAJANG
Kajang, Malaysia 01.2006 - 01.2010
High School Diploma -
MANAGEMENT AND SCIENCE UNIVERSITY
Shah Alam, Malaysia 01.2011 - 02.2013
Skills
Employee motivation and discipline
Timeline
SUPERVISOR OF OPERATION
MR.DIY GROUP
12.2023 - Current
DIGITAL MARKETER & WEB DESIGN
Freelance
12.2019 - 10.2023
SENIOR RETAIL SALES ASSOCIATE (ADIDAS OUTLET)
ADIDAS MALAYSIA SDN. BHD
06.2015 - 12.2019
SALE ASSISTANT (CONVERSE OUTLET)
ALANTIC SPORTS SDN. BHD
12.2014 - 02.2015
High School Diploma -
MANAGEMENT AND SCIENCE UNIVERSITY
01.2011 - 02.2013
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH TEKNIK KAJANG
01.2006 - 01.2010
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