Ally Wong
Retail Coach - Northern and Sarawak
Kuching, Sarawak
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Retail Executive
HSBC BANK MALAYSIA BERHAD
1 2021 - Current
- Collaborating with Regional Manager and Branch Manager’s to establish sales opportunities and execute sales goals and revenue for Region
- Non the less, training and coaching is part of the duties to ensure front liner is well versed in term of system and product.
Assistant Manager
HSBC BANK MALAYSIA BERHAD
01.2018 - 01.2021
- Assist the Branch Manager / Customer Service Manager to deliver world class customer experience and business profitability through smooth branch operations (Services and Cross Sales) while adhering to both internal and external control standards.
Assistance Branch Manager
HSBC AMANAH BANK MALAYSIA BERHAD
01.2012 - 01.2018
- Assist Branch Manager To ensure Branch implement/attains all service/operations/business development initiatives and to manage the resources and activities and ensure that a high standard of customer service, operations standards and good sales results
Unit Head Customer Service
AEON Credit Berhad
01.2008 - 01.2012
- Overall responsible for branch operations
- The main job scope includes managing the branch daily operations, staff capacity planning, compliance & control, customer service excellence and operation efficiency.
Relationship Manager
RHB Bank Berhad
01.2006 - 01.2008
- Building a relationship to cross sell products, such as Unit Trust, Bancassurance, Investment Linked and mortgage that is available in the company to customers as well as provide customers with upcoming product information and market outlook.
Mortgage Sales Executive
HSBC BANK MALAYSIA BERHAD
01.2005 - 01.2006
- To acquire and identify new mortgage business opportunities to achieve personal sales target.
Education
Bachelor of Business Majoring In Administrative -
University of Southern Queensland
01.2004 - 04.2005
Bachelor of Business Majoring In Administrative - undefined
IBMS
01.2003 - 04.2003
Associate Diploma In Business Studies, IBMS - undefined
IBMS
01.2001 - 04.2002
Diploma In Business And Management, IBMS - undefined
IBMS
01.2001 - 04.2002
SPM - undefined
SMK BANDAR KUCHING NO.1
01.2000 - 04.2000
Skills
Teamwork and Collaboration
Customer Service
Problem-Solving
Problem-solving abilities
Excellent Communication
Self Motivation
Retail knowledge
Critical Thinking
Team Collaboration
Customer Needs Identification
Team building
Problem-solving aptitude
Computerskill
Microsoft Office: Word, Power Point and Excel – Excellent
Personal Traits
- Self-Motivated
- Ability to handle pressure in fast pace environment
- Fast Learner and able to adapt with changes
- Sense of responsibility & Committed to Work / Task given
- A Good Team Player
- Always drive to achieve better result
- Innovative and always seek for changes to improve better result / performance.
- Willing to learn new thing from time to time to gain more knowledge
Languages
Foochaw, Hokkien
Native language
Additional Information
RM13000
Timeline
Assistant Manager
HSBC BANK MALAYSIA BERHAD
01.2018 - 01.2021
Assistance Branch Manager
HSBC AMANAH BANK MALAYSIA BERHAD
01.2012 - 01.2018
Unit Head Customer Service
AEON Credit Berhad
01.2008 - 01.2012
Relationship Manager
RHB Bank Berhad
01.2006 - 01.2008
Mortgage Sales Executive
HSBC BANK MALAYSIA BERHAD
01.2005 - 01.2006
Bachelor of Business Majoring In Administrative -
University of Southern Queensland
01.2004 - 04.2005
Bachelor of Business Majoring In Administrative - undefined
IBMS
01.2003 - 04.2003
Associate Diploma In Business Studies, IBMS - undefined
IBMS
01.2001 - 04.2002
Diploma In Business And Management, IBMS - undefined
IBMS
01.2001 - 04.2002
SPM - undefined
SMK BANDAR KUCHING NO.1
01.2000 - 04.2000
Retail Executive
HSBC BANK MALAYSIA BERHAD
1 2021 - Current
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