ALIF SHAUQI BIN MOHAMAD FISAL
Kuala Lumpur,14
Summary
Student of political science with minor in business management at the International Islamic University of Malaysia (IIUM). Passionate in data organization and management armed with strong experience in promotion for IIUM clubs. Heavily involved in global interactions during internship at International Relation Centres, Universiti Malaya. Highly an enthusiastic Customer Service Executive and multitasking person on managing customer inquiries, complaints, and feedback.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Executive Customer Service for Malaysia Airlines Berhad
Scicom MSC Berhad
02.2024 - 07.2024
- Company Overview: BPO Company
- Global Customer Support: Delivered excellent customer service to Malaysia Airlines Berhad passengers and clients worldwide, effectively managing inquiries, complaints, and feedback with professionalism and courtesy
- Ticketing & Refund Expertise: Efficiently handled ticket issuance and refund processing, ensuring accurate and timely resolutions for customer requests
- CRM Utilization: Managed and updated customer data using CRM systems, generated reports, and performed real-time analysis while on calls, demonstrating strong multitasking abilities
- High Volume Call Management: Handled an average of 40 calls per day, with each call lasting approximately 10 minutes, maintaining high customer satisfaction and operational efficiency
- Conflict Resolution: Trained to ease customer irritation during flight disruptions, utilizing excellent communication and problem-solving skills to manage challenging situations effectively
- Emergency Call Centre Training: Completed Emergency Call Centre Training organized by Group Safety & Security Malaysia Aviation Group, enhancing capabilities in handling emergency and critical situations
- BPO Company
Marketing Executive
PRIVASIA Technology Berhad
11.2023 - 01.2024
- Designed over 70 creative social media posts related to invoice financing service at various social media platforms in the space of one month
- Handled email blasting of the invoice financing service up to 500 subscribers in day to day basic through Enginemailer platform
- Well-versed in the use of Enginemailer for marketing purposes
Internship Research Assistant
Universiti Malaya International Relations Centre (IRC)
07.2023 - 10.2023
- Made Draft Invitation letters for public/private Universities to join membership organization/alliance
- Mapped potential opportunities for UM research centres collaboration with other university research centres
- Updated/edited official website of IRC on vice-chancellor roles, scholarship opportunities, advisory committee, Gallery of visits and UMʼs global associations
- Wrote meeting minutes during visits from various universities globally
Education
Bachelor of Political Science -
International Islamic University Malaysia
Gombak, Selangor11.2023
Foundation in Human Sciences -
Centre for Foundation Studies (CFS), IIUM
Kuantan, Pahang07.2019
Secondary School - Islamic Studies
SABK Maahad Al Tarbiah Al Islamiah
Batu 9, Perak12.2017
Skills
- Powerpoint
- Canva design
- Microsoft Office Excel
- Microsoft Office Word
- EngineMailer
- Emergency Calls
Certification
Certificate for Emergency Call Centre (ECC) training for TEC 1 & 2, Group Safety & Security Malaysia Aviation Group, 05/01/24, 05/31/24, Trained in handling emergency situations, including providing support and calming strategies for customers dealing with loss or missing persons, exemplified by cases like MH370.
References
- Ms Kasturi Thangamani, 60129536988, kasturi.thangamani@scicom.com.my, Scicom MSC Berhad
- Ms Anis Murniza MD Shahril, 03-79679600, anismurniza@privasia.com, Privasia Technology Berhad
- Ms Salifah Ahmad Bedawi, salifah@um.edu.my, International Relations Centre, Universiti Malaya
Personal Information
- Place of Birth: Selangor
- Date of Birth: 02/15/00
- Gender: Male
- Nationality: Malaysia
- Driving License: D
- Marital Status: Single
Timeline
Executive Customer Service for Malaysia Airlines Berhad
Scicom MSC Berhad
02.2024 - 07.2024
Marketing Executive
PRIVASIA Technology Berhad
11.2023 - 01.2024
Internship Research Assistant
Universiti Malaya International Relations Centre (IRC)
07.2023 - 10.2023
Foundation in Human Sciences -
Centre for Foundation Studies (CFS), IIUM
Secondary School - Islamic Studies
SABK Maahad Al Tarbiah Al Islamiah
Certificate for Emergency Call Centre (ECC) training for TEC 1 & 2, Group Safety & Security Malaysia Aviation Group, 05/01/24, 05/31/24, Trained in handling emergency situations, including providing support and calming strategies for customers dealing with loss or missing persons, exemplified by cases like MH370.
Bachelor of Political Science -
International Islamic University Malaysia
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