ALAGARAJA J
IT EXECUTIVE
Kuala Lumpur
Summary
Experienced IT Executive specializing in IT infrastructure with a track record of [12+] years in optimizing and scaling technology environments. Skilled in leading infrastructure transformations, managing complex systems, and ensuring high availability and security. Focused on aligning infrastructure solutions with organizational goals to drive efficiency and innovation.
Overview
26
26
years of professional experience
2
2
Certifications
3
3
Languages
Work History
IT Executive ( Remote / Contract)
Lucid Technologies
08.2023 - Current
- Company Overview: https://www.lucidtech.com.my/
- Reporting: IT Director
- Using Zoho ticketing system
- Troubleshoot and resolve hardware, network connection and software issues reported.
- Helpdesk support, troubleshoot problems reported by users via remote access, phone & on-site.
- Managing Hyper V VM Server on premise and AWS Cloud.
- Managing Veam Backup & Replication Panda Security and Panda Endpoint.
- Managing Network e.g. FortiGate 100F e.g. Creating interface and policy, application control, IP Sec, SSL VPN, Virtual IP Mapping, Web filtering.
- Monitor and maintaining Door access system, CCTV and attendance system (Autocount).
- Prepare new notebook & desktop.
Sr. Systems Engineer
OSS Technologies
12.2010 - 05.2020
- Client: SBI-Chennai and Mumbai
- Reporting: Project Manager
- Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and update the tickets as per ITIL process (Incident management, Change management, etc...)
- Troubleshooting Windows 2000/ 2003 server and Exchange 2003/2007, server.
- Trouble Shooting Fileserver, Application server, Print server, SCCM2007.
- Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software and Citrix tools and update user by Mail/call/Chat.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
- Co-ordinating with on-site support team through office communicator and solving.
Systems Engineer
Technosoft Global Services
06.2008 - 04.2010
- Company Overview: http://www.technosoftcorp.com
- Reporting: IT manager
- Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and Update the tickets as per ITIL process (Incident management, Change management, Etc...)
- Troubleshooting Windows 2003 server and Exchange 2003/2007 server.
- Trouble Shooting Fileserver, Application server, Print server, SMS server.
- Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software, Citrix tools update user by Mail/call/Chat.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
Senior Systems Engineer
Cybernet Slash Support
06.2007 - 11.2007
- Company Overview: http://www.csscorp.com
- Http://www.csscorp.com
- Reporting: Project Manager
- Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and Update the tickets as per ITIL process (Incident management, Change management, Etc...)
- Troubleshooting Windows 2000/ 2003 server and Exchange 2003/2007 server.
- Trouble Shooting Fileserver, Application server, Print server.
- Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software and Citrix tools and update user by Mail/call/Chat.
- Co-ordinating with on-site support team through office communicator and solving.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
Senior System Administrator
Ramco Systems
02.2007 - 05.2007
- Company Overview: http://www.Tvsnet.in
- Configuring and maintaining 35 servers, 20 Dell 1955 Series Blade server and 15 IBM X226 SERIES Rack-optimised Servers with KVM Switch and IBM, HP.
- DELL Desktop, Windows 2003 servers and Exchange 2003 server, Fortinet 100A firewall.
- Monitoring servers through Nagios software tool customize by Ramco systems.
- Handling a team of five members.
- Co-ordinating with on-site support team through office communicator.
- Assigning weekly shift.
- Communicating with Different vendors regarding software updates, AMC, etc.
- Steering Domain and Workstation by MacAfee (c. ver. 8.5).
- Extending Remote Support for VERITAS Backup and NT backup.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
- Http://www.Tvsnet.in
- Client: UTI Securities-Mumbai
- Reporting: IT manager
System Administrator
Qatalys Software Technologies
05.2006 - 02.2007
- Company Overview: http://www.Qatalystechnosologies.com
- Configuring Rack-optimised Servers with KVM Switch and HP, IBM, DELL Desktops.
- Maintaining and Monitoring ADS, Exchange 2003 server adding users and taking backup of database and log files.
- Maintaining VOIP, Network monitoring through Event viewer, Domain and Workstation by Trend Micro.
- Extending support to Backups (NT backup) using Tape Drive and External HDD.
- Communicating with different IT-vendors regarding software, AMC etc.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
- Http://www.Qatalystechnosologies.com
- Reporting: IT manager
Project Assignee (System Admin)
CMC Ltd.
05.2005 - 05.2006
- Company Overview: http://www.cmcltd.com
- Http://www.cmcltd.com
- Client: CVRDE-Ministry of Defense-Avadi
- Reporting: IT manager
- Designing, installing and maintenance of a Wireless and Ethernet LAN Infrastructure for CVRDE (Ministry of Defenses) - Avadi.
- Configuring Windows 2000/XP Professional and 2003 Servers.
- Maintaining 4 IBM X226 SERIES Rack-optimized Servers with KVM Switch, and IBM, DELL Desktops.
- Managing Clients under 2003 domain controller, Network Printers, Domain and Workstation by Symantec (c.ver.10) including Backups using Tape Drive and External HDD.
Customer Support Engineer
IT Developments Labs
05.2003 - 04.2005
- Company Overview: http://www.idlglobal.com
- Assembling, Installing, Configuring and troubleshooting Windows 98/XP and MAC desktop.
- Http://www.idlglobal.com
- Role Reporting: Team Lead
Customer Support Engineer
Automation Engineers
10.1999 - 10.2001
- Ups services and maintances.
- Role Reporting: Team Lead
Education
Diploma - Electronics And Communications Engineering
Lakshmi Ammal Polytehnic,kovilpatti
Chennai 04.2001 - 04.1999
Skills
IT Infrastructure
Certification
MCSE 2003/2008 with Exchange 2007
Personal Details
Shared upon request
Languages
English,Tamil,Hindi
Timeline
IT Executive ( Remote / Contract)
Lucid Technologies
08.2023 - Current
Sr. Systems Engineer
OSS Technologies
12.2010 - 05.2020
Systems Engineer
Technosoft Global Services
06.2008 - 04.2010
Senior Systems Engineer
Cybernet Slash Support
06.2007 - 11.2007
Senior System Administrator
Ramco Systems
02.2007 - 05.2007
System Administrator
Qatalys Software Technologies
05.2006 - 02.2007
Project Assignee (System Admin)
CMC Ltd.
05.2005 - 05.2006
Customer Support Engineer
IT Developments Labs
05.2003 - 04.2005
Diploma - Electronics And Communications Engineering
Lakshmi Ammal Polytehnic,kovilpatti
04.2001 - 04.1999
Customer Support Engineer
Automation Engineers
10.1999 - 10.2001
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