Hi, I’m
ALAGARAJA J
IT EXECUTIVE
Kuala Lumpur,14
Summary
Experienced IT Executive specializing in IT infrastructure with a track record of [12+] years in optimizing and scaling technology environments. Skilled in leading infrastructure transformations, managing complex systems, and ensuring high availability and security. Focused on aligning infrastructure solutions with organizational goals to drive efficiency and innovation.
Overview
25
years of professional experience
1
MCSE,ITIL V3
Work History
Lucid Technologies
IT-Executive ( Remote / Contract)
08.2023 - 04.2024
Job overview
- Troubleshoot and resolve hardware, network connection and software issues reported.
- Helpdesk support, troubleshoot problems reported by users via remote access, phone & on-site.
- Managing Hyper V VM Server on premise and AWS Cloud.
- Managing Veam Backup & Replication Panda Security and Panda Endpoint.
- Managing Network e.g. FortiGate 100F e.g. Creating interface and policy, application control, IP Sec, SSL VPN, Virtual IP Mapping, Web filtering.
- Monitor and maintaining Door access system, CCTV and attendance system (Autocount).
- Prepare new notebook & desktop.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
OSS Technologies
Sr. Systems Engineer
12.2010 - 05.2020
Job overview
- Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and update the tickets as per ITIL process (Incident management, Change management, etc...)
- Troubleshooting Windows 2000/ 2003 server and Exchange 2003/2007, server.
- Trouble Shooting Fileserver, Application server, Print server, SCCM2007.
- Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software and Citrix tools and update user by Mail/call/Chat.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
- Co-ordinating with on-site support team through office communicator and solving.
- Client: SBI-Chennai and Mumbai
- Reporting: Project Manager
Technosoft Global Services
Systems Engineer
06.2008 - 04.2010
Job overview
- Company Overview: http://www.technosoftcorp.com
- Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and Update the tickets as per ITIL process (Incident management, Change management, Etc...)
- Troubleshooting Windows 2003 server and Exchange 2003/2007 server.
- Trouble Shooting Fileserver, Application server, Print server, SMS server.
- Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software, Citrix tools update user by Mail/call/Chat.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
- Http://www.technosoftcorp.com
- Reporting: IT manager
Cybernet Slash Support
Senior Systems Engineer
06.2007 - 11.2007
Job overview
- Company Overview: http://www.csscorp.com
- Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and Update the tickets as per ITIL process (Incident management, Change management, Etc...)
- Troubleshooting Windows 2000/ 2003 server and Exchange 2003/2007 server.
- Trouble Shooting Fileserver, Application server, Print server.
- Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software and Citrix tools and update user by Mail/call/Chat.
- Co-ordinating with on-site support team through office communicator and solving.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
- Http://www.csscorp.com
- Reporting: Project Manager
Ramco Systems
Senior System Administrator
02.2007 - 05.2007
Job overview
- Company Overview: http://www.Tvsnet.in
- Configuring and maintaining 35 servers, 20 Dell 1955 Series Blade server and 15 IBM X226 SERIES Rack-optimised Servers with KVM Switch and IBM, HP.
- DELL Desktop, Windows 2003 servers and Exchange 2003 server, Fortinet 100A firewall.
- Monitoring servers through Nagios software tool customize by Ramco systems.
- Handling a team of five members.
- Co-ordinating with on-site support team through office communicator.
- Assigning weekly shift.
- Communicating with Different vendors regarding software updates, AMC, etc.
- Steering Domain and Workstation by MacAfee (c. ver. 8.5).
- Extending Remote Support for VERITAS Backup and NT backup.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
- Http://www.Tvsnet.in
- Client: UTI Securities-Mumbai
- Reporting: IT manager
Qatalys Software Technologies
System Administrator
05.2006 - 02.2007
Job overview
- Company Overview: http://www.Qatalystechnosologies.com
- Configuring Rack-optimised Servers with KVM Switch and HP, IBM, DELL Desktops.
- Maintaining and Monitoring ADS, Exchange 2003 server adding users and taking backup of database and log files.
- Maintaining VOIP, Network monitoring through Event viewer, Domain and Workstation by Trend Micro.
- Extending support to Backups (NT backup) using Tape Drive and External HDD.
- Communicating with different IT-vendors regarding software, AMC etc.
- Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.).
- Http://www.Qatalystechnosologies.com
- Reporting: IT manager
CMC Ltd.
Project Assignee (System Admin)
05.2005 - 05.2006
Job overview
- Company Overview: http://www.cmcltd.com
- Designing, installing and maintenance of a Wireless and Ethernet LAN Infrastructure for CVRDE (Ministry of Defences) - Avadi.
- Configuring Windows 2000/XP Professional and 2003 Servers.
- Maintaining 4 IBM X226 SERIES Rack-optimised Servers with KVM Switch, and IBM, DELL Desktops.
- Managing Clients under 2003 domain controller, Network Printers, Domain and Workstation by Symantec (c.ver.10) including Backups using Tape Drive and External HDD.
- Http://www.cmcltd.com
- Client: CVRDE-Ministry of Defence-Avadi
- Reporting: IT manager
IT Developments Labs
Customer Support Engineer
05.2003 - 04.2005
Job overview
- Company Overview: http://www.idlglobal.com
- Assembling, Installing, Configuring and troubleshooting Windows 98/XP and MAC desktop.
- Http://www.idlglobal.com
- Role Reporting: Team Lead
Automation Engineers
Customer Support Engineer
10.1999 - 10.2001
Job overview
- Ups services and maintances.
- Role Reporting: Team Lead
Education
Lakshmi Ammal Polytehnic,kovilpatti
Diploma from Electrical, Electronics And Communications Engineering
04-1999
Skills
IT operations
IT asset management
IT risk management
IT infrastructure
IT procurement
Team collaboration
Hardware troubleshooting
Teamwork
Operational reporting
IT infrastructure proficiency
System integration
Infrastructure planning
Project coordination
Languages
English
Full Professional
Tamil
Full Professional
Hindi
Full Professional
Certification
- MCSE 2003/2008 with Exchange 2007
- Information Technology Infrastructure Library (ITIL v3)
Personal Information
Title: IT EXECUTIVE
Personal Details
Shared upon request
Timeline
IT-Executive ( Remote / Contract)
Lucid Technologies
08.2023 - 04.2024
Sr. Systems Engineer
OSS Technologies
12.2010 - 05.2020
Systems Engineer
Technosoft Global Services
06.2008 - 04.2010
Senior Systems Engineer
Cybernet Slash Support
06.2007 - 11.2007
Senior System Administrator
Ramco Systems
02.2007 - 05.2007
System Administrator
Qatalys Software Technologies
05.2006 - 02.2007
Project Assignee (System Admin)
CMC Ltd.
05.2005 - 05.2006
Customer Support Engineer
IT Developments Labs
05.2003 - 04.2005
Customer Support Engineer
Automation Engineers
10.1999 - 10.2001
Lakshmi Ammal Polytehnic,kovilpatti
Diploma from Electrical, Electronics And Communications Engineering
Similar Profiles
ALAGARAJA JALAGARAJA J
IT Executive ( Remote / Contract) at Lucid TechnologiesIT Executive ( Remote / Contract) at Lucid Technologies
ALAGARAJA JALAGARAJA J
Infrastructure Support Engineer at Lucid TechnologiesInfrastructure Support Engineer at Lucid Technologies
Ofentse LehauOfentse Lehau
System Developer at Lucid TechnologiesSystem Developer at Lucid Technologies
LOI YEN YEWLOI YEN YEW
Business Development Manager at Boost Biz Sdn BhdBusiness Development Manager at Boost Biz Sdn Bhd
Avinash LoghandranAvinash Loghandran
DIRECTOR, GROUP BUSINESS APPLICATIONS & PMO at DKSH CORPORATE SHARED SERVICES CENTER S/BDIRECTOR, GROUP BUSINESS APPLICATIONS & PMO at DKSH CORPORATE SHARED SERVICES CENTER S/B