Aisyah Naqiyah Assri
Kota Bharu
Summary
Professional with solid experience in production management, ready to drive operational excellence and efficiency. Strong background in optimizing workflows, overseeing quality control, and ensuring timely delivery. Known for fostering collaborative team environments and adapting to shifting demands seamlessly. Equipped with skills in project management, resource allocation, and problem-solving to achieve impactful results.
Overview
15
15
years of professional experience
Work History
Production Executive
MS Exclusive
Kota Bharu, Kelantan, Malaysia
01.2024 - Current
- Managed daily production schedules to ensure timely completion of manufacturing targets.
- Implemented quality control measures to maintain product standards and reduce defects.
- Recommended process improvements to enhance product quality.
- Determined best and most efficient uses of available resources, labor, and equipment.
- Monitored inventory levels to ensure adequate stock of materials for uninterrupted production operations.
- Developed new ways of manufacturing and improved existing manufacturing processes.
- Supported sales team by providing accurate lead times and product availability information for customer orders.
- Reviewed production reports to spot and correct issues early.
- Planned and assigned daily duties to staff members.
Sales Assistant
Aran Wanda Enterprise
Kota Bharu, Kelantan, Malaysia
01.2018 - 01.2023
- Maintained clean and organized sales floor, contributing to positive customer impressions and store aesthetics.
- Developed strong relationships with regular customers, increasing loyalty and repeat business through personalized service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Supervisor
Popular Bookstore
Kota Bharu, Kelantan, Malaysia
01.2017 - 01.2017
- Supervised daily sales operations to ensure team performance aligned with company objectives.
- Analyzed sales data to identify trends, optimize inventory levels, and enhance merchandising strategies.
- Implemented targeted promotions to boost customer engagement and increase overall sales volume.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Checked store merchandise regularly for proper display and replenishment.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
Sales Assistant
AAE Enterprise
Kota Bharu, Kelantan, Malaysia
01.2011 - 01.2012
- Assisted customers with product selection, enhancing shopping experience and ensuring satisfaction.
- Adapted quickly to changing promotional campaigns, effectively communicating updates to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma - Office Management And Technology
Universiti Teknologi Mara (UiTM)
Merbok, Kedah, Malaysia01.2015
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan (SMK) Sultan Ismail
Kota Bharu, Kelantan, Malaysia01.2010
Skills
- MS Words
- MS PPoint
- MS Excel
- Photocopy
- Customer support
- Labor management
- Customer complaint resolution
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Verbal and written communication
- Staff supervision
LANGUAGE
Malay
Full Professional
English
Full Professional
Timeline
Production Executive
MS Exclusive
01.2024 - Current
Sales Assistant
Aran Wanda Enterprise
01.2018 - 01.2023
Supervisor
Popular Bookstore
01.2017 - 01.2017
Sales Assistant
AAE Enterprise
01.2011 - 01.2012
Diploma - Office Management And Technology
Universiti Teknologi Mara (UiTM)
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan (SMK) Sultan Ismail