Hi, I’m
Donna Sta Maria
Operations and Administrative Executive
Kuala Lumpur,Wilayah Persekutuan
Summary
Experienced Operations Administrator with a demonstrated history of working in the education management industry, Retail Management and F&B. Skilled in Operations Management, Retail Category Management, Team Building, and Recruiting.
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Overview
18
years of professional experience
Work History
British Council Malaysia, Wisma Golden Eagle RealtyKuala Lumpur, Wilayah Persekutuan
Operations & Administration Executive
03.2012 - Current
Job overview
- Currently working remotely since March 2020, duties include and is not limited to:
- Management of new online learning platforms for young learners. Creating classes/generating schedules and subsequently uploading/removing students from the online learning platform using formulated Excel Data Sheet on a termly basis.
- Remotely documenting processing credits & refunds via SharePoint and OneDrive. including communication of procedures to customers in agreement with the Finance Manager.
- Timely preparation of Weekly/Monthly reports and any other income related reports if/when necessary (FCCF Reports, Deferred Income, Accruals) in SharePoint
- Create classes on TCMS (Tribal Campus) each week and term.
- Weekly AsiaPay Paydollar Merchant’s Acquirer Settlement Report monitoring and subsequent reporting of findings to the Finance Manager.
- Ensure clear communication with, reporting managers, TCMS support and finance colleagues on any financial TCMS issues.
- Carry out termly and quarterly reconciliations to corporate standards, using process guides for income and reconciliations processes.
- Creation of user manuals and guides for internal staff and students.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Help recruit and training of team members.
- Handling Adult Classes - Student Support via E-mail from questions about classes, refund and credit requests and troubleshooting.
MyORTHO Footcare Sdn. Bhd.Damansara, Kuala Lumpur
Store Manager cum Business Development Executive
12.2010 - 03.2012
Job overview
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to managers.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Controlled store inventory and reviewed cash handling and operations reports.
- Recruited, hired and trained 4 associates to develop productive team with excellent product knowledge.
- Maintained quality brand image exposure in alignment with corporate standards.
- Trained team members in successful strategies to meet operational and sales targets.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
ScheinOrthopaedics Sdn. BhdDamansara, Kuala Lumpur
Retail Operations Manager
03.2007 - 12.2010
Job overview
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Conducted inventory analysis to determine optimal stock levels.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Oversaw preparation and distribution of promotional materials and flyers.
- Determined layout of store merchandise for visual appeal to consumers.
- Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Directed training and performance monitoring for 8-11 staff members.
- Facilitating in fabrication of customized orthopedic arch supports for each
individual client. - Meet specialists and doctors to ensure good relationship and possible
partnership. - Overlooking outlet expansions and its preparation of staffing, equipment, materials, and products.
- Conduct weekly meetings with all outlet heads / Board of Directors to discuss
internal affairs in terms of staff performances, appearance of each outlet, stock replenishment and new product design ideas. - Brainstorm on sales and marketing strategies to be proposed to our board of directors
Education
Sekolah Menengah Kelana JayaPetaling Jaya, 10
High School Diploma
01.1993 - 01.1997
University Overview
Sekolah Rendah Kebangsaan Kelana JayaPetaling Jaya, 10
UPSR
01.1987 - 01.1992
University Overview
Skills
Data Administration
Employee Training
Human ResourcesMS Excel
MS Words
Problem-solving skills
SupervisionUser manual creation
Spreadsheet management
Database Management
Filing and data archiving
Credit and collections
Administrative support
Employee training and development
Timeline
Operations & Administration Executive
British Council Malaysia, Wisma Golden Eagle Realty
03.2012 - Current
Store Manager cum Business Development Executive
MyORTHO Footcare Sdn. Bhd.
12.2010 - 03.2012
Retail Operations Manager
ScheinOrthopaedics Sdn. Bhd
03.2007 - 12.2010
Sekolah Menengah Kelana Jaya
High School Diploma
01.1993 - 01.1997
Sekolah Rendah Kebangsaan Kelana Jaya
UPSR
01.1987 - 01.1992