Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Donna Sta Maria

Operations and Administrative Executive
Kuala Lumpur,Wilayah Persekutuan
Donna Sta Maria

Summary

Experienced Operations Administrator with a demonstrated history of working in the education management industry, Retail Management and F&B. Skilled in Operations Management, Retail Category Management, Team Building, and Recruiting. ____________________

Overview

18
years of professional experience

Work History

British Council Malaysia, Wisma Golden Eagle Realty
Kuala Lumpur, Wilayah Persekutuan

Operations & Administration Executive
03.2012 - Current

Job overview

  • Currently working remotely since March 2020, duties include and is not limited to:
  • Management of new online learning platforms for young learners. Creating classes/generating schedules and subsequently uploading/removing students from the online learning platform using formulated Excel Data Sheet on a termly basis.
  • Remotely documenting processing credits & refunds via SharePoint and OneDrive. including communication of procedures to customers in agreement with the Finance Manager.
  • Timely preparation of Weekly/Monthly reports and any other income related reports if/when necessary (FCCF Reports, Deferred Income, Accruals) in SharePoint
  • Create classes on TCMS (Tribal Campus) each week and term.
  • Weekly AsiaPay Paydollar Merchant’s Acquirer Settlement Report monitoring and subsequent reporting of findings to the Finance Manager.
  • Ensure clear communication with, reporting managers, TCMS support and finance colleagues on any financial TCMS issues.
  • Carry out termly and quarterly reconciliations to corporate standards, using process guides for income and reconciliations processes.
  • Creation of user manuals and guides for internal staff and students.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Trained and guided team members to maintain high productivity and performance metrics
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Help recruit and training of team members.
  • Handling Adult Classes - Student Support via E-mail from questions about classes, refund and credit requests and troubleshooting.

MyORTHO Footcare Sdn. Bhd.
Damansara, Kuala Lumpur

Store Manager cum Business Development Executive
12.2010 - 03.2012

Job overview

  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to managers.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Recruited, hired and trained 4 associates to develop productive team with excellent product knowledge.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

ScheinOrthopaedics Sdn. Bhd
Damansara, Kuala Lumpur

Retail Operations Manager
03.2007 - 12.2010

Job overview

  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Conducted inventory analysis to determine optimal stock levels.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Liaised with senior leadership to report damaged inventory control tracking and reporting.
  • Directed training and performance monitoring for 8-11 staff members.
  • Facilitating in fabrication of customized orthopedic arch supports for each
    individual client.
  • Meet specialists and doctors to ensure good relationship and possible
    partnership.
  • Overlooking outlet expansions and its preparation of staffing, equipment, materials, and products.
  • Conduct weekly meetings with all outlet heads / Board of Directors to discuss
    internal affairs in terms of staff performances, appearance of each outlet, stock replenishment and new product design ideas.
  • Brainstorm on sales and marketing strategies to be proposed to our board of directors

Education

Sekolah Menengah Kelana Jaya
Petaling Jaya, 10

High School Diploma
01.1993 - 01.1997

University Overview

Sekolah Rendah Kebangsaan Kelana Jaya
Petaling Jaya, 10

UPSR
01.1987 - 01.1992

University Overview

Skills

    Data Administration

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Timeline

Operations & Administration Executive
British Council Malaysia, Wisma Golden Eagle Realty
03.2012 - Current
Store Manager cum Business Development Executive
MyORTHO Footcare Sdn. Bhd.
12.2010 - 03.2012
Retail Operations Manager
ScheinOrthopaedics Sdn. Bhd
03.2007 - 12.2010
Sekolah Menengah Kelana Jaya
High School Diploma
01.1993 - 01.1997
Sekolah Rendah Kebangsaan Kelana Jaya
UPSR
01.1987 - 01.1992

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Donna Sta MariaOperations and Administrative Executive