Faradilla Binti Mod Yatim
Kuala Lumpur
Overview
19
19
years of professional experience
Work History
Professional Emergency Operator
Telekom Malaysia Berhad
Banda Kaba, Melaka
06.2019 - Current
- To attend the 999 calls according to specified Response Centre practice and procedure
- Answering and responding to inbound telephone calls according to Response Centre practice and procedure
- To work according to Standard Operating Procedure (SOP) and quality standards
- To provide accurate information / solution / service with excellent telephone courtesy
- To ensure enough and necessary information is captured on internal system so that Emergency Service Provider can understand what occurred on field
- Maintain a high degree of professionalism to uphold the Best-in-class image of the company
- Any other related task as per directive from Management from time to time
Indoor Sales Coordinator
Zoom Steel (JB) Sdn Bhd
Ulu Tiram, Johor
04.2016 - 10.2018
- Coordinate Indoor Sale also known as Online Sales from Inquiries till shipping
- Cooperate with multilevel positions from clerk till lorry driver for shipment
- Generated new business opportunities through online marketing and maintained excellent relationships with current customers
- Supported clients with technical resources, adding to success in sales
- Negotiated and closed large business transactions
- Successfully assisted with the management of a multi-thousand cash
- Performing presentation through online or face to face with competent and confident in influencing using power closing and negotiation deal
Quality Engineer (Back-End)
Infineon Technologies Sdn.Bhd
Melaka
10.2011 - 12.2013
- Collaborate with engineering personnel to determine critical part features and review manufacture design
- Provide engineering support to operations ensuring consistent application of quality techniques
- Resolve quality issues of capability, tolerancing, and materials related issue
- Resolve quality issues by identifying problems, examining solution options, implementing action plans, and providing resources
- Effectively communicate and reinforce commitment to quality improvement efforts
- Determine when process stability and capability studies should be performed on existing processes Review and analyze results
- Recommend changes to processes based upon findings and perform follow up to verify effectiveness
- Coordinate pre-launch production trial run process monitoring
Equipment Technical Specialist
Komag USA (M) Sdn
Pasir Gudang, Johor
12.2005 - 12.2007
- Learned how to develop and establish new machine until stable and ready to use
- Gained experience in improving machine condition as well as yield performance
- Increased skills in using tools and equipment such as hexagon keys and oscilloscope while trouble shooting and PM schedule
- Dealing with other departments improved communication skill
- Learned how to manage stress during working while troubleshooting works in progress
- Alert in safety awareness
Timeline
Professional Emergency Operator
Telekom Malaysia Berhad
06.2019 - Current
Indoor Sales Coordinator
Zoom Steel (JB) Sdn Bhd
04.2016 - 10.2018
Quality Engineer (Back-End)
Infineon Technologies Sdn.Bhd
10.2011 - 12.2013
Equipment Technical Specialist
Komag USA (M) Sdn
12.2005 - 12.2007