Overview
Work History
Timeline
Generic

Faradilla Binti Mod Yatim

Kuala Lumpur

Overview

19
19
years of professional experience

Work History

Professional Emergency Operator

Telekom Malaysia Berhad
Banda Kaba, Melaka
06.2019 - Current
  • To attend the 999 calls according to specified Response Centre practice and procedure
  • Answering and responding to inbound telephone calls according to Response Centre practice and procedure
  • To work according to Standard Operating Procedure (SOP) and quality standards
  • To provide accurate information / solution / service with excellent telephone courtesy
  • To ensure enough and necessary information is captured on internal system so that Emergency Service Provider can understand what occurred on field
  • Maintain a high degree of professionalism to uphold the Best-in-class image of the company
  • Any other related task as per directive from Management from time to time

Indoor Sales Coordinator

Zoom Steel (JB) Sdn Bhd
Ulu Tiram, Johor
04.2016 - 10.2018
  • Coordinate Indoor Sale also known as Online Sales from Inquiries till shipping
  • Cooperate with multilevel positions from clerk till lorry driver for shipment
  • Generated new business opportunities through online marketing and maintained excellent relationships with current customers
  • Supported clients with technical resources, adding to success in sales
  • Negotiated and closed large business transactions
  • Successfully assisted with the management of a multi-thousand cash
  • Performing presentation through online or face to face with competent and confident in influencing using power closing and negotiation deal

Quality Engineer (Back-End)

Infineon Technologies Sdn.Bhd
Melaka
10.2011 - 12.2013
  • Collaborate with engineering personnel to determine critical part features and review manufacture design
  • Provide engineering support to operations ensuring consistent application of quality techniques
  • Resolve quality issues of capability, tolerancing, and materials related issue
  • Resolve quality issues by identifying problems, examining solution options, implementing action plans, and providing resources
  • Effectively communicate and reinforce commitment to quality improvement efforts
  • Determine when process stability and capability studies should be performed on existing processes Review and analyze results
  • Recommend changes to processes based upon findings and perform follow up to verify effectiveness
  • Coordinate pre-launch production trial run process monitoring

Equipment Technical Specialist

Komag USA (M) Sdn
Pasir Gudang, Johor
12.2005 - 12.2007
  • Learned how to develop and establish new machine until stable and ready to use
  • Gained experience in improving machine condition as well as yield performance
  • Increased skills in using tools and equipment such as hexagon keys and oscilloscope while trouble shooting and PM schedule
  • Dealing with other departments improved communication skill
  • Learned how to manage stress during working while troubleshooting works in progress
  • Alert in safety awareness

Timeline

Professional Emergency Operator

Telekom Malaysia Berhad
06.2019 - Current

Indoor Sales Coordinator

Zoom Steel (JB) Sdn Bhd
04.2016 - 10.2018

Quality Engineer (Back-End)

Infineon Technologies Sdn.Bhd
10.2011 - 12.2013

Equipment Technical Specialist

Komag USA (M) Sdn
12.2005 - 12.2007

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Faradilla Binti Mod Yatim