AHMAD TUAH BIN ALWI
AUTOMOTIVE SERVICE OPERATION
No 5 Jalan 1/4 Taman Sempurna Jaya, Semenyih, Selangor,Malaysia
Summary
Committed and professional Automotive Service Operation Personnel with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Senior Service Advisor
Honda Global Amity Sdn Bhd
09.2024 - Current
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Maintained detailed records of services performed in SAP(System Application & products), tracking trends to inform future recommendations for clients.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
- Coordinated with parts department to determine availability of necessary components.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Developed estimates by costing materials, supplies, and labor using EPC (Electronic Parts Catalog) & SAP (System Application & products)
- Reviewed technical documents such as repair manuals or part catalogs to verify eligibility of specific components under manufacturer''s warranties using EPAC (Electronic Parts Catalog) & SAP (System Application & products).
Sales Advisor
DMM SDN BHD
06.2024 - 09.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
Service Operation Executive
Perodua Sales Sdn Bhd
07.2023 - 06.2024
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
Service Advisor
Perodua Sales Sdn Bhd
01.2016 - 06.2023
- Developed estimates by costing materials, supplies, and labor using EPAC (Electronic Parts Catalog) & PSS (Perodua Service System)
- Reviewed technical documents such as repair manuals or part catalogs to verify eligibility of specific components under manufacturer''s warranties using EPAC (Electronic Parts Catalog) & PWS (Perodua Warranty system).
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested additional services to customers in order to meet upsell goals.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
SPM -
SMK COCHRANE
Jalan Shahbandar, OFF Jalan Cochrane 01.2006 - 12.2010
Sijil Kemahiran Malaysia 1-3 - Juruteknik Kanan Kenderaan Bermotor
Institut Kemahiran Tinggi Perda Tech
Nibong Tebal, Pulau Pinang 06.2012 - 06.2014
DKM Level 4 - Diploma Teknologi Automotif
ADTEC Melaka
Bandar Vendor Taboh Naning, Alor Gajah Melaka 01.2015 - 12.2015
Skills
Knowledgeable in PSS,WCS,PWS,EPAC,SAP,EPC
Service standard compliance -7 step customer handling process
Technical Support
Issue and complaint resolution
Compliance monitoring
Accomplishments
- Silver club 2018
- Star club 2019,2020,2021,2022
Timeline
Senior Service Advisor
Honda Global Amity Sdn Bhd
09.2024 - Current
Sales Advisor
DMM SDN BHD
06.2024 - 09.2024
Service Operation Executive
Perodua Sales Sdn Bhd
07.2023 - 06.2024
Service Advisor
Perodua Sales Sdn Bhd
01.2016 - 06.2023
DKM Level 4 - Diploma Teknologi Automotif
ADTEC Melaka
01.2015 - 12.2015
Sijil Kemahiran Malaysia 1-3 - Juruteknik Kanan Kenderaan Bermotor
Institut Kemahiran Tinggi Perda Tech
06.2012 - 06.2014
SPM -
SMK COCHRANE
01.2006 - 12.2010
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