Mohd Shahridan Hassan

At IPC, we meet the Communication, Compliance and Network Solution needs of global financial institutions. Our Service professionals are focused on client care and monitor our clients’ voice, electronic communications and trading infrastructure throughout the day and night. Experience with supporting trading floors with IPC Unigy technologies, NICE Voice Recording, Verint IMR, ASC and Cloud9.

Client Area Specialist (CAS) is responsible for case analysis, i.e. preparing sending the case to SM for approval. The CAS supports the deployment teams during case deployment and reports directly to the NET FOR 3RD PARTY SMs. CAS is the main interface toward business requester

• Project Manager for Third Party Connectivity Requests/Projects.

• Main interface towards business requestors and stakeholders.

• Proposal of connectivity solutions based on business requirement needs.

• Deployment of IT and Network infrastructure for new business partners and customers.

• Coordination with Vendor, Infrastructure and Deployment teams for links, hardware delivery, implementation, testing and discussion on project deliverables.

• Ensure smooth transition of projects to operation with minimal business impact on connectivity.

• Adopt and adapt ITIL and Project Management methodology and ensure all projects are deployed as per IT framework.

• Host regular weekly meetings and troubleshooting calls with effective utilization of resources.

• Full standardization of documentation to operation support.

• Supporting and maintaining IPVPN infra for all SingTel clients across the globe 24x7

• Troubleshooting Wide Area Networks (WAN) remotely for any issue on hardware failure, slow performance, virus broadcasting, IP conflict issue, port collisions and FCS/CRC error, analyzing device log and others and providing RFO if applicable

• Pro-active monitoring on all customer equipments (CE) using monitoring software such as Spectrum

• Configuring, troubleshooting PE/CE routers for Layer 2 switching & Layer 3 routing e.g. for CISCO routers • Responsible for Incident Management & change management • Interacting with Global Customers time-time to deliver network performance reports

• Maintain the SLA & Customer satisfaction

• Handle critical issue and handle the customer escalations

• Taking up the role as a NOC Shift Lead and become the single point of contact (SPOC) for the team on a daily operations work or in other words, managing the team to ensure the operation runs smoothly
• Pro-active monitoring network on all customer Layer 2/Layer 3 switches of Ericsson Corporate Network (ECN) and British American Tobacco (BAT)
• Troubleshooting Local Area Networks (LAN) and Wireless LAN remotely for any issue on hardware failure, slow performance, virus broadcasting, ip conflict issue, port activation, port collisions and FCS/CRC error, port security, analyzing device log and others.
• Performing routine changes such as switch port enabling and disabling, patching of switch ports and configuring switch ports e.g. for CISCO routers, HP Procurve switches, H3C, HP Wireless APs

Providing technical and configuration support for all Linksys routers and other Linksys products.
E.G. WRT54G, WRT150N, Music Bridge, Range Expanders, Access Point, Print servers, VPN Routers, Game adapters and other Linksys CISCO products.

Optalink Sdn Bhd is an integrated IT solutions company, headquartered in Penang, specializing in Data Centre Solutions, Enterprise Network Security & Information Storage, Disaster Recovery and Virtualization Solutions.

• Serving customers from a wide range of industries, including public utilities, tertiary institutions, government agencies, manufacturing and transport.

• Tasks includes planning, designing, implementing and monitoring enterprise IT systems.