Submitted documentation and reports to upper management.
Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
Maintained accurate inventory, working with purchasing department and logistics for resupply
Sales Marketing Executive
Seng Soon Auto Hyundai
06.2013 - 12.2019
Developed strong client relationships for increased customer loyalty and repeat business.
To sellthe required number of vehicles as per target while maximizing the profit on each unit sold,and working with dealership agreed sales processes and methods.
Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
Managed sales promotions and marketing strategies on major social media sites.
Built relationships with customers and community to establish long-term business growth.
Prepared purchased vehicles and completed final delivery checks.
Sales Executive
Rona Ceria Sdn Bhd
08.2005 - 01.2013
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
To proactively seek and secure repeat and additional vehicle sales using prospecting, follow-up, referral, and other methods.
Ensure the vehicle handover delights the customer and is undertaken in a timely and professional manner.
Supervisor Waiter
Capital Hotel
01.2002 - 11.2005
Greeted new customers, discussed specials, and took drink orders.
Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
Handle guest inquiries and complaints in a courteous and efficient manner.
Assisted with the management of the nightly inventory check.
Waiter F&B
Park Inn Hotel
01.2000 - 12.2002
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Food and Beverage Waiter
Regent Hotel
01.1997 - 12.2000
Streamlined table turnover times by swiftly clearing dishes, resetting tables, and seating new guests as quickly as possible.
Recommend signature dishes and beverages of the Hotel
Handle guest inquiries and complaints.
Contributed to the restaurant''s profitability by upselling menu items and making personalized recommendations based on guest preferences.
Education
SPM - Arts Education
Sekolah Menegah Yan , Kedah
04.2001 -
SPM
Major-Arts
Grade B/2nd Class Upper
Skills
Employee motivation and discipline
Timeline
Assistant Supervisor - Bangi Resort Hotel
11.2022 - Current
Sales Marketing Executive - Seng Soon Auto Hyundai