INTAN SYAKIRA DANIELA

1. Staff Supervision and Management

Leading, motivating, and managing the store team to ensure smooth daily operations.

Delegating tasks and responsibilities to team members.

Providing training and development for new staff, as well as ongoing training for existing staff.

Conducting performance evaluations and giving constructive feedback.

Addressing employee concerns, maintaining team morale, and resolving conflicts as needed.


2. Customer Service and Satisfaction

Ensuring that customers receive excellent service and assistance.

Handling customer complaints or concerns professionally and efficiently.

Ensuring the store team is knowledgeable and helpful in answering customer queries.

Monitoring customer satisfaction and implementing improvements when necessary.


3. Sales and Performance Monitoring

Monitoring sales performance to ensure targets and quotas are met.

Analyzing sales trends, customer feedback, and competitor activities to drive sales growth.

Encouraging upselling, cross-selling, and promotional efforts to increase sales.

Reviewing sales data and generating reports for management.


4. Inventory and Stock Control

Managing stock levels and ensuring that shelves are fully stocked.

Ordering inventory as needed and coordinating with suppliers or the warehouse.

Ensuring products are received, checked, and stored properly.

Keeping track of stock movements and conducting regular inventory checks to prevent shortages or overstocking.

Handling product returns, damages, or defects in collaboration with the management.


5. Store Maintenance and Visual Merchandising

Ensuring the store is clean, organized, and well-maintained.

Overseeing the presentation of merchandise and ensuring displays are attractive and effective.

Implementing visual merchandising strategies according to company standards and promotions.

Maintaining safety and cleanliness standards in all areas of the store.


6. Opening and Closing Procedures

Managing the opening and closing of the store, ensuring all procedures are followed.

Conducting cash register audits and ensuring the till is balanced.

Ensuring all necessary paperwork, including sales reports and daily cash reconciliations, are completed.


7. Compliance and Security

Ensuring the store complies with health and safety regulations, company policies, and legal requirements.

Monitoring store security, including managing loss prevention strategies and ensuring the safety of both staff and customers.

Overseeing cash handling procedures and ensuring proper security measures are followed to avoid theft or fraud.


8. Training and Development

Providing ongoing training to staff on product knowledge, sales techniques, and customer service skills.

Ensuring that new employees receive appropriate onboarding and training.

Keeping the team updated on new products, policies, or procedures.


9. Cash Handling and Financial Oversight

Supervising cash handling, including overseeing the cash register, processing transactions, and maintaining a balanced cash drawer.

Assisting with financial reporting, tracking sales performance, and managing budgets.

Ensuring that any financial discrepancies are promptly addressed.


10. Communication and Coordination

Acting as a liaison between management and staff, ensuring smooth communication.

Reporting on store operations, staff performance, and customer feedback to higher management.

Collaborating with other departments or stores for inventory management, promotions, and staffing.


11. Scheduling and Time Management

Creating and managing staff schedules to ensure adequate coverage during peak times.

Ensuring that breaks, shifts, and time off are properly managed to meet business needs.

Monitoring employee attendance and punctuality.


12. Promotion and Marketing Support

Assisting with store promotions, sales events, and special offers.

Communicating promotions and marketing campaigns to staff to ensure effective execution.

Ensuring promotional materials are displayed properly and sales goals are achieved.


In summary, a store supervisor is responsible for ensuring the store operates efficiently, staff is well-managed, customer needs are met, and sales targets are achieved. They act as both leaders and managers, balancing day-to-day operational tasks with strategic planning, team development, and customer service. The role demands strong organizational, leadership, and communication skills.

1. Product Promotion

Actively promoting products or services to customers in the mall.

Demonstrating product features and benefits to attract potential buyers.

Engaging with customers to generate interest and provide information about promotions or new products.


2. Customer Engagement

Greeting and engaging with customers in a friendly and approachable manner.

Listening to customer needs and recommending suitable products or services.

Offering samples or demonstrations to help customers experience the product.

Providing detailed information about the product, including pricing, usage, and benefits.


3. Sales and Upselling

Encouraging customers to make purchases or sign up for services.

Upselling or cross-selling additional products based on customer interests.

Meeting sales targets or quotas set by the employer.

Processing transactions or directing customers to the appropriate point of sale.


4. Product Knowledge

Maintaining a strong understanding of the products or services being promoted.

Keeping up to date with any new product launches, promotions, or updates.

Being able to answer customer questions accurately and confidently.


5. Brand Representation

Representing the brand professionally by adhering to dress codes, guidelines, and attitudes that align with the company’s values.

Promoting the brand’s image and creating a positive, lasting impression on customers.

Ensuring that promotional materials, displays, and products are arranged neatly and attractively.


6. Customer Service and Problem Resolution

Addressing customer complaints or issues politely and effectively.

Assisting customers with returns, exchanges, or after-sales support.

Ensuring that customers have a positive experience with the brand and are satisfied with their purchases.


7. Inventory and Stock Management

Ensuring that the display area is stocked with sufficient product quantities.

Monitoring inventory levels and restocking as needed.

Keeping track of product movement and reporting any shortages or damages to management.


8. Event and Campaign Support

Participating in special promotions, sales events, or in-store campaigns.

Assisting with organizing or managing in-store events, product launches, or exhibitions.

Handing out flyers, coupons, or promotional materials to passersby.


9. Reporting and Feedback

Providing feedback to management about customer preferences, product performance, and potential improvements.

Keeping records of sales, customer interactions, and any other relevant data.

Reporting on daily activities, performance, and any issues that arise.


10. Cleanliness and Visual Merchandising

Maintaining a clean and organized display area.

Ensuring the products are arranged attractively to capture the attention of shoppers.

Replenishing promotional materials and ensuring that the setup remains visually appealing.


Overall, a promoter in a mall is responsible for driving customer engagement, increasing sales, and ensuring customers have a positive experience with the brand or product being promoted. They often work in a dynamic, customer-facing environment and need to be energetic, persuasive, and knowledgeable.

1. Order Preparation and Verification

Reviewing orders and shipping instructions to ensure accuracy.

Verifying product quantities, specifications, and packaging requirements.

Ensuring that products are correctly labeled with shipping information.

Preparing shipments based on customer orders, delivery schedules, and transportation methods.


2. Packing and Labeling

Packing goods securely to prevent damage during transportation.

Using appropriate packaging materials (e.g., boxes, pallets, shrink wrap) to protect products.

Labeling packages with shipping details, including destination addresses, barcodes, or tracking numbers.


3. Inventory Management

Updating inventory systems to reflect outgoing shipments.

Monitoring stock levels and coordinating with the warehouse or production team to ensure adequate supply for shipments.

Ensuring that products are properly organized in the warehouse before shipment.


4. Shipping Documentation

Preparing and verifying shipping documents, such as invoices, packing slips, and shipping labels.

Ensuring compliance with relevant regulations and shipping standards.

Coordinating with carriers and logistics teams to schedule deliveries.


5. Loading and Dispatching

Coordinating the loading of goods onto trucks, containers, or other vehicles.

Ensuring that the right products are loaded for delivery and that the loading process is efficient.

Using forklifts or other warehouse equipment to move heavy or bulky items.


6. Communication and Coordination

Communicating with transporters, logistics partners, and other teams within the company.

Coordinating with the sales or customer service teams regarding shipment status, delays, or customer-specific requirements.

Informing customers or stakeholders about the status of shipments, including tracking information and estimated delivery times.


7. Quality Control and Inspection

Checking products for defects or damage before shipment.

Ensuring that products meet quality standards and customer specifications.

Conducting final inspections before dispatch to ensure shipments are complete and in good condition.


8. Record-Keeping and Reporting

Maintaining records of shipments, including tracking information and delivery confirmations.

Preparing reports on shipping activities, delays, or issues that arise during the shipment process.

Filing and storing documentation in compliance with company policies or regulations.


9. Safety and Compliance

Adhering to safety protocols during packing, handling, and shipping processes.

Ensuring compliance with relevant shipping regulations, including hazardous material handling (if applicable).

Following company procedures for efficient and safe operation of equipment like forklifts.


10. Customer Service and Problem Resolution

Addressing any issues or concerns from customers related to shipment, delays, or damaged goods.

Working with customer service teams to resolve problems and ensure customer satisfaction.


The role in outgoing shipments requires attention to detail, effective organization, communication skills, and the ability to work in a fast-paced, deadline-driven environment. It also involves collaboration with various teams within the factory and external shipping or logistics partners.

1. Customer Service

Greeting customers as they enter.

Taking customer orders (in-store, drive-thru, or online).

Handling customer inquiries and complaints.

Providing information on the menu, promotions, and special deals.

Ensuring customer satisfaction with their experience.


2. Food Preparation

Cooking and assembling food orders according to McDonald’s standards.

Operating kitchen equipment like grills, fryers, and ovens.

Ensuring food is prepared safely and meets quality standards.

Maintaining cleanliness and organization of the kitchen area.


3. Cash Handling & Register Operation

Processing payments (cash, credit/debit cards, mobile payments).

Giving accurate change.

Handling cash and maintaining a balanced till.


4. Cleaning and Maintenance

Keeping the restaurant clean, including wiping down tables, floors, and counters.

Sanitizing workstations, kitchen surfaces, and utensils.

Emptying trash bins and ensuring waste is disposed of properly.

Ensuring the restrooms are clean and well-stocked.


5. Teamwork and Communication

Collaborating with fellow workers to ensure smooth operations.

Following the guidance of the shift supervisor or manager.

Communicating effectively with kitchen staff and other team members to ensure timely service.


6. Stocking and Inventory

Restocking supplies such as napkins, condiments, and packaging materials.

Ensuring ingredients are readily available for food preparation.

Assisting in inventory checks and ordering supplies when needed.


7. Drive-Thru Operations

Taking orders via the drive-thru speaker.

Delivering food and drinks to customers in their vehicles.

Ensuring orders are accurately fulfilled and packaged.


In general, the role of a McDonald's worker is fast-paced and requires flexibility to perform various duties, while maintaining a focus on customer service and hygiene.