Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Hi, I’m
Ahmad Fikri Mohd Nor
Sales Advisor
Shah Alam
Summary
Overview
4
years of professional experience
11
years of post-secondary education
2
Certifications
2
Languages
Work History
JD SportsSetia Alam
Senior Sales Advisor
04.2023 - Current
Job overview
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
JD SportsSetia Alam
Sales Advisor
08.2022 - 03.2023
Job overview
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
GSCSetia Alam
Crew Leader
02.2022 - 07.2022
Job overview
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored team members to verify work quality and address concerns.
- Collaborated with other departments to streamline operations and improve customer service.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
GSCSetia Alam
Crew Team Member
06.2019 - 01.2022
Job overview
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Used proper techniques to prepare food and ingredients.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Education
Universiti Teknologi MARAShah Alam
ACCA from Accounting Technician
01.2019 - Current
University Overview
Universiti Teknologi MARAShah Alam
Certified Accounting Technician from Accounting Technician
06.2017 - 12.2018
University Overview
Pass with average marks 71
MARA Junior Science CollegeBatu Pahat
SPM
01.2012 - 11.2016
University Overview
- Achieved 4A 3B 2C in SPM
Skills
Client relationship building
Stress management
Product promotions
Microsoft Excel
Microsoft Office Word
Microsoft Power Point
Teamwork
Certification
Certified Accounting Technician
Timeline
Senior Sales Advisor
JD Sports
04.2023 - Current
Sales Advisor
JD Sports
08.2022 - 03.2023
Crew Leader
GSC
02.2022 - 07.2022
Crew Team Member
GSC
06.2019 - 01.2022
Universiti Teknologi MARA
ACCA from Accounting Technician
01.2019 - Current
Certified Accounting Technician
12-2018
Universiti Teknologi MARA
Certified Accounting Technician from Accounting Technician
06.2017 - 12.2018
SPM
12-2016
MARA Junior Science College
SPM
01.2012 - 11.2016