Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Hi, I’m
Ahmad Fikri Mohd Nor
Sales Advisor
Shah Alam
Summary
Overview
4
years of professional experience
11
years of post-secondary education
2
Certifications
2
Languages
Work History
JD SportsSetia Alam
Senior Sales Advisor
04.2023 - Current
Job overview
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
JD SportsSetia Alam
Sales Advisor
08.2022 - 03.2023
Job overview
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
GSCSetia Alam
Crew Leader
02.2022 - 07.2022
Job overview
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored team members to verify work quality and address concerns.
- Collaborated with other departments to streamline operations and improve customer service.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
GSCSetia Alam
Crew Team Member
06.2019 - 01.2022
Job overview
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Used proper techniques to prepare food and ingredients.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Education
Universiti Teknologi MARAShah Alam
ACCA from Accounting Technician
01.2019 - Current
University Overview
Universiti Teknologi MARAShah Alam
Certified Accounting Technician from Accounting Technician
06.2017 - 12.2018
University Overview
Pass with average marks 71
MARA Junior Science CollegeBatu Pahat
SPM
01.2012 - 11.2016
University Overview
- Achieved 4A 3B 2C in SPM
Skills
Client relationship building
Certification
Certified Accounting Technician
Timeline
Senior Sales Advisor
JD Sports
04.2023 - Current
Sales Advisor
JD Sports
08.2022 - 03.2023
Crew Leader
GSC
02.2022 - 07.2022
Crew Team Member
GSC
06.2019 - 01.2022
Universiti Teknologi MARA
ACCA from Accounting Technician
01.2019 - Current
Certified Accounting Technician
12-2018
Universiti Teknologi MARA
Certified Accounting Technician from Accounting Technician
06.2017 - 12.2018
SPM
12-2016
MARA Junior Science College
SPM
01.2012 - 11.2016
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