Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Software
Badminton and Surfing Internet
Timeline
Generic
AHMAD FADZLY BIN OMAR

AHMAD FADZLY BIN OMAR

IT Support
Permatang Pauh,Seberang Perai

Summary

PERSONAL ATTRIBUTES Quick learner and adaptable. Possesses good leadership and teamwork quality. Reliable and willing to sacrifice time for career development. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

17
17
years of professional experience
1
1
Language

Work History

Technical Support Engineer

ADVGE Holdings Sdn Bhd
11.2020
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.

Administration Executive Officer

Yayasan Islam Pulau Pinang
01.2013 - 10.2020
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained protocol throughout routine work days and special events.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Reviewed information, created models and contributed to decision-making process by forecasting trends.

Industrial Training Officer

Persatuan Nelayan Negeri Pulau Pinang
Bayan Lepas
06.2009 - 12.2012
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Established personnel qualifications and coordinated onboarding activities.
  • Acted as training subject matter expert and provided extensive technical support to different departments.
  • Identified training needs and planned classes accordingly.

Application System & Support Trainer

SPK Technology Sdn Bhd
Kuala Lumpur
07.2003 - 05.2009
  • Provided client support on system operation and troubleshooting.
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Resolved or escalated problem tickets to resolve user issues.
  • Resolved malfunctions with systems and programs through troubleshooting.

Education

Diploma in Technology Mechatronic Level 4 - Mechatronic

ADTEC
KULIM

Diploma in Mechatronics Engineering Technology - Mechatronics Engineering Technology

ADTEC
KULIM
12-2002

Malaysia Skill Certificate - Electronic Industry

INDUSTRIAL TRAINING INSTITUTE (ITI)
Melaka

Certificate Safety And Health Officer - Safety And Health Officer

National Institute of Occupational Safety
Kepala Batas

Certificate Of Completion Global Online Workforce (Glow) - Global Online Workforce (Glow)

Malaysia Digital Economy Malaysia | MDEC
Cycberjaya

Skills

  • Microsoft Office Applications
  • P>Hardware integration
  • P>Support system management
  • P>Technical fault tracking
  • P>Remote Diagnostics
  • P>Network Engineering
  • P>IT Infrastructure Planning
  • P>Software diagnosis
  • P>Customer service expert
  • P>Technical documents comprehension
  • P>Technical issues analysis
  • P>Desktop support
  • P>Application support

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Paid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsWork from home optionCompany CultureWork-life balanceCareer advancement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Windows

Badminton and Surfing Internet

I like to play badminton joint tournament ,surfing internet to look new technology in IT

Timeline

Technical Support Engineer

ADVGE Holdings Sdn Bhd
11.2020

Administration Executive Officer

Yayasan Islam Pulau Pinang
01.2013 - 10.2020

Industrial Training Officer

Persatuan Nelayan Negeri Pulau Pinang
06.2009 - 12.2012

Application System & Support Trainer

SPK Technology Sdn Bhd
07.2003 - 05.2009

Diploma in Technology Mechatronic Level 4 - Mechatronic

ADTEC

Diploma in Mechatronics Engineering Technology - Mechatronics Engineering Technology

ADTEC

Malaysia Skill Certificate - Electronic Industry

INDUSTRIAL TRAINING INSTITUTE (ITI)

Certificate Safety And Health Officer - Safety And Health Officer

National Institute of Occupational Safety

Certificate Of Completion Global Online Workforce (Glow) - Global Online Workforce (Glow)

Malaysia Digital Economy Malaysia | MDEC

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