FAZDLINA BINTI MOHD RADHI
ADMIN CLERK CUM PURCHASING
Perai,Penang
Summary
PERSONAL ATTRIBUTES Quick learner and adaptable. Possesses good leadership and teamwork quality. Reliable and willing to sacrifice time for career development. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Technical Support Engineer
ADVGE Holdings Sdn Bhd
11.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
Administration Executive Officer
Yayasan Islam Pulau Pinang
01.2013 - 10.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
Industrial Training Officer
Persatuan Nelayan Negeri Pulau Pinang
Bayan Lepas
06.2009 - 12.2012
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Established personnel qualifications and coordinated onboarding activities.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Identified training needs and planned classes accordingly.
Application System & Support Trainer
SPK Technology Sdn Bhd
Kuala Lumpur
07.2003 - 05.2009
- Provided client support on system operation and troubleshooting.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
Education
Diploma in Technology Mechatronic Level 4 - Mechatronic
01.2001 - 12.2002
Diploma in Mechatronics Engineering Technology - Mechatronics Engineering Technology
01.2001 - 12.2002
Malaysia Skill Certificate - Electronic Industry
06.1999 - 07.2000
Certificate Safety And Health Officer - Safety And Health Officer
05.2022 - 08.2022
Certificate Of Completion Global Online Workforce (Glow) - Global Online Workforce (Glow)
08.2022 - 08.2022
Skills
Microsoft Office Applications
Hardware integration
Support system management
Technical fault tracking
Remote Diagnostics
Network Engineering
IT Infrastructure Planning
Software diagnosis
Customer service expert
Technical documents comprehension
Technical issues analysis
Desktop support
Application support
badminton and surfing internet
I like to play badminton joint tournament and surfing internet for looking new technology and explore it.
Timeline
Malaysia Digital Economy Malaysia | MDEC - Certificate Of Completion Global Online Workforce (Glow), Global Online Workforce (Glow)
08.2022 - 08.2022
National Institute of Occupational Safety - Certificate Safety And Health Officer, Safety And Health Officer
05.2022 - 08.2022
Technical Support Engineer - ADVGE Holdings Sdn Bhd
11.2020
Administration Executive Officer - Yayasan Islam Pulau Pinang
01.2013 - 10.2020
Industrial Training Officer - Persatuan Nelayan Negeri Pulau Pinang
06.2009 - 12.2012
Application System & Support Trainer - SPK Technology Sdn Bhd
07.2003 - 05.2009
ADTEC - Diploma in Technology Mechatronic Level 4, Mechatronic
01.2001 - 12.2002
ADTEC - Diploma in Mechatronics Engineering Technology, Mechatronics Engineering Technology
01.2001 - 12.2002
INDUSTRIAL TRAINING INSTITUTE (ITI) - Malaysia Skill Certificate , Electronic Industry
06.1999 - 07.2000