Adil Shahbaz
Operations Leader | Content, Quality, & Logistics Expert
Kuala Lumpur
Summary
Dynamic leader and strategic thinker with extensive experience in retail management and content review. Proven track record of enhancing AI-driven content analysis, team performance, and operational efficiency. Known for a thorough approach to evaluating digital content, mentoring team members, and implementing corrective actions. Adept at training staff, managing inventory, and ensuring customer satisfaction. Seeking to leverage these transferable skills in a new field, aiming to contribute effectively and drive success in a dynamic setting.
Overview
12
12
years of professional experience
4025
4025
years of post-secondary education
133
133
Certifications
4
4
Languages
Work History
Senior Content Review Analyst
Accenture Malaysia
02.2020 - Current
Senior Content Reviewer, Content Analysis (ADSO Project, Accenture)
As a Senior Content Reviewer at Accenture, I play a crucial role in the Automated Data Services Operations (ADSO) project, which involves feeding AI systems with relevant social media data. My responsibilities include ensuring the quality and accuracy of content analysis tasks and providing mentorship to junior team members.
Key Responsibilities:
- Quality Assurance: Monitor the accuracy, completeness, and timeliness of content analysis tasks, ensuring all work meets quality standards and deadlines.
- Mentorship: Provide guidance and support to junior team members, helping them enhance their skills and performance.
- Training & Development: Assess training needs and recommend or initiate training programs to enhance skills and performance.
- Evaluations & Feedback: Conduct regular performance evaluations for team members, providing constructive feedback and recognizing achievements to foster professional growth.
- Problem Resolution: Address and resolve queries and issues within the team, promoting a collaborative and solution-oriented work environment.
- Reporting & Analysis: Prepare and present detailed reports on team performance, identifying trends and areas for improvement.
- Continuous Improvement: Suggest actionable strategies to enhance overall productivity and content quality.
- Progress Communication: Communicate daily progress and challenges to the Team Lead and Operations Lead, ensuring transparency and proactive management.
Internship - Young Politician Fellowship Program
Pakistan Institute of Legislative Development and Transparency (PILDAT)
11.2019 - 12.2019
- Responsible for gathering, analyzing, and interpreting large datasets using advanced data analytics tools to generate actionable insights that support decision-making processes
- Utilized specialized software and tools to extract relevant data, ensuring accurate and efficient data retrieval for analysis
- Addressed and resolved data-related inquiries, maintaining thorough records of these interactions and employing analytical methods to identify and communicate emerging trends
- Participated in the design and strategic planning of rural development initiatives, ensuring alignment with established guidelines and objectives
- Worked closely with coordinators on developing and refining policy frameworks related to infrastructure finance, energy policy, energy reforms, tariffs, and regulatory scope, contributing to comprehensive policy development
- Conducted in-depth analysis to identify patterns and trends within data, providing key insights that informed policy decisions and strategic planning
- Collaborated with various stakeholders to ensure the integration of data insights into broader organizational strategies and policy implementations
Quality Assurance Specialist
INH Express
06.2016 - 06.2018
- Participated in the design and development of call monitoring formats and quality standards, ensuring alignment with organizational objectives and customer expectations
- Conducted comprehensive call monitoring, analyzing interactions to provide trend data and insights to the site management team, supporting continuous improvement initiatives
- Utilized quality monitoring data management systems to compile and track performance metrics at both team and individual levels, enabling targeted coaching and development
- Performed quality assessments of customer care email responses, ensuring consistency and adherence to service standards
- Engaged in customer and client listening programs to identify and analyze customer needs and expectations, translating findings into actionable insights
- Provided actionable data to various internal support groups, including recommendations for enhancing service quality and customer satisfaction
- Coordinated and facilitated call calibration sessions for call center staff, ensuring consistent quality standards across the team
- Delivered constructive feedback to call center team leaders and managers, focusing on performance improvement and adherence to quality standards
Logistics and Retail Manager
INH Express
06.2013 - 06.2016
- Strategically plan and manage logistics, warehousing, transportation, and customer service operations to optimize efficiency and service quality
- Oversee and coordinate the entire order cycle, from order processing to delivery, ensuring seamless operations and customer satisfaction
- Communicate and negotiate with suppliers, manufacturers, retailers, and customers to build strong relationships and achieve favorable terms
- Maintain detailed records of inventory levels, quality, and quantity, as well as track delivery times, transport costs, and overall productivity to ensure operational excellence
- Arrange warehouse storage, classify inventory, plan delivery routes, and manage shipment schedules to meet customer demands and operational targets
- Address and resolve any issues or complaints that arise, ensuring prompt and effective solutions to maintain customer satisfaction and operational continuity
- Supervise, mentor, and train warehouse staff to ensure high levels of performance, safety, and compliance with company standards
- Monitor key performance metrics, analyze data, and implement improvements to enhance efficiency, cost-effectiveness, accuracy, and timeliness of logistics operations
- Ensure compliance with all applicable laws, regulations, and ISO standards, maintaining a high standard of operational integrity and quality
Education
Board of Intermediate and Secondary Education
Bachelor of Arts - Arts
University of The Punjab
Lahore, Pakistan12-2013
Skills
Leadership & Team Management
Certification
The Fundamentals of Digital Marketing, Google, 08/22
Accomplishments
- Recognition: Awarded Five times for sharing innovative ideas that significantly improved quality and productivity within the team., 2020 - 2024
- Accuracy Enhancement: Successfully improved the accuracy rate from 90% to 98%., 05/21 - 06/21
- Training & Development: Acted as a trainer, guiding new joiners to meet quality metrics, KPIs, and achieve targets in Average Handling Time (AHT) and moderation., 05/21 - 06/21
- Promoted as a Store Supervisor | INH Store, 08/16
- Promoted as a Store Manager | INH Store, 10/17
Willingtotravel
True
Personal Information
Willing To Relocate: True
Possessowntransport
True
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Six Sigma Black Belt: Sustaining Improvements
01-2025
Six Sigma Black Belt: Fundamentals of Lean and Six Sigma and their Applications
01-2025
Six Sigma Black Belt: Project Selection, Roles, and Responsibilities
01-2025
Six Sigma Black Belt: Strategic Planning and Deployment
01-2025
Google Associate Cloud Engineer: Working with Virtual Machines (VMs)
01-2025
Google Associate Cloud Engineer: Google Kubernetes Engine (GKE)
01-2025
Google Associate Cloud Engineer: Google Cloud Run and App Engine
01-2025
Google Associate Cloud Engineer: Working with Cloud Run and App Engine
01-2025
Google Associate Cloud Engineer: Google Virtual Private Cloud (VPC)
01-2025
Google Associate Cloud Engineer: Managing Identity and Access Management (IAM)
01-2025
Google Associate Cloud Engineer: Service Accounts & IAM
01-2025
Google Associate Cloud Engineer: Monitoring & Alerts
01-2025
Google Associate Cloud Engineer: Logging & Error Reporting in Google Cloud
01-2025
Google Associate Cloud Engineer: Working with Compute Engine
01-2025
Google Associate Cloud Engineer: Google Kubernetes Engine (GKE) Management
01-2025
Senior Professional in Human Resources: Employment Legislation
01-2025
Senior Professional in Human Resources: SPHR® Exam Summary
01-2025
Professional in Human Resources: Business Environment
01-2025
Professional in Human Resources: Business Planning
01-2025
Professional in Human Resources: HR Organization
01-2025
Professional in Human Resources: Talent Sourcing
01-2025
Professional in Human Resources: Organizational Development
01-2025
Professional in Human Resources: Performance Management
01-2025
Professional in Human Resources: Learning
01-2025
Professional in Human Resources: Job Architecture
01-2025
Professional in Human Resources: Compensation
01-2025
Professional in Human Resources: Benefits
01-2025
Professional in Human Resources: Organizational Relations
01-2025
Professional in Human Resources: Employee Relations
01-2025
Professional in Human Resources: Organizational Risk
01-2025
Professional in Human Resources: Labor Relations
01-2025
Professional in Human Resources: PHR® Exam Summary
12-2024
Senior Professional in Human Resources: Introduction to SPHR®
12-2024
Professional in Human Resources: Introduction to PHR® Exam
12-2024
Professional in Human Resources: Employment Legislation
12-2024
Professional in Human Resources: HR Tools and Processes
12-2024
Professional in Human Resources: Recruiting
12-2024
Professional in Human Resources: Talent Planning
12-2024
Senior Professional in Human Resources: Talent Acquisition
12-2024
Senior Professional in Human Resources: Learning Management
12-2024
Senior Professional in Human Resources: Strategic Management
12-2024
Senior Professional in Human Resources: Employee Management
12-2024
Senior Professional in Human Resources: Business Management
12-2024
Senior Professional in Human Resources: Business Leadership
12-2024
Senior Professional in Human Resources: Organizational Development
12-2024
Senior Professional in Human Resources: Human Relations
12-2024
Senior Professional in Human Resources: Labor Relations
12-2024
Google Associate Cloud Engineer: Google Cloud Management
12-2024
Google Associate Cloud Engineer: Managing Google Cloud Projects
12-2024
Google Professional Cloud Architect: Becoming a Google Cloud Architect
12-2024
Google Professional Cloud Architect: Cloud Architecture & System Design
12-2024
Google Professional Cloud Architect: Google Cloud Technical Requirements
12-2024
Google Professional Cloud Architect: Google Cloud Compute Design
12-2024
Google Cloud Digital Leader: Digital Transformation with the Cloud
12-2024
Google Cloud Digital Leader: Introducing Google Cloud Concepts
12-2024
Google Cloud Digital Leader: Compute on the Google Cloud
12-2024
Google Cloud Digital Leader: Working with Data
12-2024
Google Cloud Digital Leader: Storage Options for Unstructured Data
12-2024
Google Cloud Digital Leader: Storage Options for Structured Data
12-2024
Google Cloud Digital Leader: Enterprise Data Warehouses
12-2024
Google Cloud Digital Leader: Data Processing Pipelines
12-2024
Google Cloud Digital Leader: AI & ML on Google Cloud
12-2024
Google Cloud Digital Leader: Managing Infrastructure on Google Cloud
12-2024
Google Cloud Digital Leader: Modern Applications on Google Cloud
12-2024
Google Cloud Digital Leader: Trust & Security on Google Cloud
12-2024
Google Cloud Digital Leader: Networks on Google Cloud
12-2024
Google Cloud Digital Leader: Compliance & Operations on Google Cloud
12-2024
Six Sigma Yellow Belt
12-2024
Classifying and Collecting Data
12-2024
Lean Tools and FMEA
12-2024
Basic Six Sigma Statistics
12-2024
Six Sigma: Project Management Basics
12-2024
Six Sigma: Quality Tools
12-2024
Data Analysis and Root Cause Analysis in Six Sigma
12-2024
Six Sigma Control Tools and Documentation
12-2024
Six Sigma Correlation, Regression, and Hypothesis Testing
12-2024
Six Sigma Measurement System Analysis
12-2024
Certified Six Sigma Yellow Belt
12-2024
Six Sigma: Metrics
12-2024
Google Associate Cloud Engineer: Planning & Configuring Network Resources
12-2024
Six Sigma Green Belt
12-2024
Six Sigma Design of Experiments
12-2024
Six Sigma: Team Basics, Roles, and Responsibilities
12-2024
Six Sigma Exploratory Data Analysis
12-2024
Six Sigma Root Cause Analysis and Waste Elimination
12-2024
Six Sigma Cycle-time Reduction and Kaizen Blitz
12-2024
Six Sigma Control Charts
12-2024
Six Sigma Data Classification, Sampling, and Collection
12-2024
Generational & Cross-Cultural Management
12-2024
Six Sigma Probability and Statistical Distributions
12-2024
Six Sigma Process Control Tools
12-2024
Six Sigma Statistics and Graphical Presentation
12-2024
FMEA and Design for Six Sigma
12-2024
Management and Planning Tools for Six Sigma
12-2024
Six Sigma Process and Performance Capability Measurement
12-2024
Six Sigma Performance Metrics
12-2024
Six Sigma Hypothesis Testing Fundamentals
12-2024
Six Sigma Voice of the Customer
12-2024
Six Sigma Measurement Systems Analysis
12-2024
Lean Principles in Six Sigma Projects
12-2024
Six Sigma Hypothesis Tests for Variances and Proportions
12-2024
Organizational Goals and Six Sigma
12-2024
Six Sigma Statistical Process Control Basics
12-2024
Six Sigma Process Documentation and Analysis
12-2024
Identifying Six Sigma Projects
12-2024
Six Sigma Project Management Essentials
12-2024
Team Dynamics and Performance for Six Sigma Projects
12-2024
Core Leadership Skills for Result-Driven Success
12-2024
Enabling Business Process Improvement
12-2024
Innovating with Lean Product Management
12-2024
Focusing on the Bottom Line as an Employee
12-2024
Six Sigma and Lean: Foundations and Principles
12-2024
Embedding Data-driven Decisions into Organizational Culture
12-2024
Google Associate Cloud Engineer: Google Cloud Overview
12-2024
Senior Professional in Human Resources: SPHR® Exam Summary
12-2024
Social Media
12-2024
Effective Digital Community Management
12-2024
Creating Brands through People and Planning
12-2024
Improving Marketing with Big Data
12-2024
The Four Ps: Essential Factors in Marketing
12-2024
Six Sigma: Identifying Projects
12-2024
Google Associate Cloud Engineer: Users, Roles, & Groups
12-2024
Google Associate Cloud Engineer: Cloud Storage
12-2024
Embracing the Digital Opportunity
12-2024
Social Media and Social Selling
12-2024
Creating Effective Social Customer Service
12-2024
Assessing Digital Challenges and Risks
12-2024
Expanding Your Digital Mindset
12-2024
Six Sigma Techniques for Improvement
12-2024
The Fundamentals of Digital Marketing, Google, 08/22
08-2022
Senior Content Review Analyst
Accenture Malaysia
02.2020 - Current
Certificate of Completion | Young Politician Fellowship Program, 12/19
12-2019
Internship - Young Politician Fellowship Program
Pakistan Institute of Legislative Development and Transparency (PILDAT)
11.2019 - 12.2019
Quality Assurance Specialist
INH Express
06.2016 - 06.2018
Logistics and Retail Manager
INH Express
06.2013 - 06.2016
Board of Intermediate and Secondary Education
Bachelor of Arts - Arts
University of The Punjab
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