ABDUR RAHMAN BIN SAZALI

Deputy Lead, First Mile Operations | Cost Leadership & Team Development

• Labor Cost Reduction: Saved RM540k/year by transitioning to a pay-per-parcel driver payroll model, reducing overtime costs by 65%.
• Operational Excellence: Achieved 98% pickup capability (highest in SPX Malaysia) through dynamic route optimization and vendor SLA renegotiations.
• Team Growth: Mentored 5 supervisors, with 3 promoted to executive roles within 12 months, improving team retention by 25%.
• Budget Management: Cut monthly outsourced trucking costs from RM700k to RM250k by insourcing 15+ routes and optimizing load planning.

First Mile Operations Lead | Strategic Expansion & Process Optimization

• Performance Leadership: Surpassed KPI targets by 25% through coaching 15+ team members and implementing data-driven route planning tools.
• Cost Savings: Reduced monthly outsourcing costs by RM450k (64%) by renegotiating contracts with 50+ vendors and optimizing truck utilization.
• West Malaysia Expansion: Led First Mile network growth from 10 to 35 stations, improving pickup capacity by 200% and onboarding 100+ new sellers.
• Tech Integration: Collaborated with IT to deploy a real-time tracking system, slashing shipment errors by 30% and vendor complaints by 50%.

Last Mile Operations Supervisor | E-Commerce Delivery Leadership

• Team Leadership: Directed daily dispatch for 50+ drivers across 20 routes, achieving 98% SLA compliance and reducing delivery delays by 35% during peak seasons.
• Customer Experience: Resolved 50+ buyer inquiries/complaints weekly, improving Net Promoter Score (NPS) by 25% through proactive communication and real-time tracking.
• Cost Control: Reduced overtime costs by RM8k/month by optimizing shift schedules and implementing performance-based incentives.
• Process Improvement: Spearheaded a driver training program that cut parcel handling errors by 40% and improved route efficiency by 20%.

Logistics Coordinator | Vendor Management & Cost Optimization

• Strategic Shipment Planning: Orchestrated end-to-end logistics for 100+ monthly shipments, achieving 99% on-time delivery for key accounts like Royal Sporting House (RSH).
• Inventory Accuracy: Maintained 100% audit-ready records for 500+ SKUs across 3 warehouses, reducing stock discrepancies by 20% through real-time e-Trax system updates.
• Cost Efficiency: Slashed monthly freight expenses by 15% by consolidating shipments and negotiating rates with 10+ transporters.
• Cross-Functional Coordination: Resolved 30+ customer escalations monthly, improving client satisfaction scores from 4.2 to 4.7/5 within 6 months.

Internship | Process Optimization & Documentation Accuracy

• Billing & Cost Accuracy: Processed invoices for 100+ monthly shipments, ensuring 99% accuracy in billing for warehousing activities (loading/unloading, storage, handling).
• Inventory Efficiency: Streamlined inbound/outbound workflows, reducing put-away time by 15% through improved categorization and labeling.
• Documentation Compliance: Maintained 100% audit-ready records for 500+ PODs and warehouse documentation, minimizing discrepancies.
• Cross-Functional Collaboration: Supported order entry for 10+ key clients, resolving discrepancies within 24 hours to uphold SLA standards.